Brenda Swauger’s Post

The Art of Mentoring Mentees is rewarding today with the right voice to activate their mindset to become strong leaders!

Thank you for your advocacy Dani Valent. When it comes to genuine political changes for small businesses in Australia, I recently asked my local Federal MP to table the motion for GST reform in food businesses. Changes could be one way to soften the crippling blow being dealt to the hospitality industry. 💡 My idea is this: Either remove GST from restaurant prepared food, or add GST to the raw goods. Removing GST from each transaction will support SME cash-flow by reducing the quarterly GST bill. And this is certainly the preference. If the cost of goods are GST-inclusive this could make it a more even playing field for the operators that purchase items GST free, transform the food item into a meal and then charge GST on the final product. Any GST incurred during this process can be claimed as a deduction. ‼️ Why does the SME sector bear the brunt of the cost of living crisis, when fossil fuel companies get huge subsidies? I feel it’s time to level the playing field for SME. Australian Restaurant & Cafe Association | SmartCompany | Broadsheet Media | moemina shukur

A very accurate summary of what hospitality in Scotland means .

Value #3 of 6. Hospitality is in our DNA.

Wise words from a great visionary....couldn't be truer... #fourseasons #careergrowth #forwardlooking #embraceyourjourney #embracechallenges #embracechange #life #hospitalityindustry #foodandbeverageindustry #foodserviceindustry #hotelsandresorts #hotelsandresorts #aramark #aramarkcanada

“You can't schedule your career.” It's a superb reminder to remain open-minded to opportunities and paths that life may lead you down. Careers don't have to be a linear path, and sometimes the most unexpected opportunities can lead to the most rewarding experiences. Stay curious, stay open-minded, and embrace the unexpected. #careerdevelopment #professionalgrowth #opportunities #staycurious

Customer service will and will always be the cornerstone of success.

What's the goal of hospitality? Well, it isn't to receive accolades or praise... After photographing hospitality pro Jake Wise, I started to wonder if hospitality was limited to the restaurant and hotel business. Of course it isn't. It's about making a positive impact and leaving a lasting impression through your actions. Regardless of the size or type of business, genuine care, attention to detail, and a desire to exceed expectations, will foster loyalty & build lasting relationships, earning you a reputation as someone who can be relied upon to deliver exceptional results, even when nobody's watching. #peakheadshots

Coffee is all about human connection. That we get to create both the beverage and the experience people have when enjoying it is at once a great responsibility, a joy, and an opportunity to change lives through our hospitality in each interaction. In our daily pursuit of providing this special moment we must start with a dedication to our craft and care for people that in many ways could be considered “Unreasonable”. I am thrilled to welcome to the show someone who has created these moments for guests at the highest levels of global hospitality and is on a mission to champion “Unreasonable Hospitality” as a framework and philosophy that will benefit to anything we set our hearts and hands to do. Such a pleasure to welcome, Will Guidara! Will Guidara is the founder of thank you, a hospitality company that develops world-class destinations and helps leaders across industries transform their approach to customer service. He is also the former co-owner of Eleven Madison Park. Under his leadership, the restaurant received numerous accolades, including four stars from the New York Times, three The MICHELIN Guide stars and in 2017 was named number one on the list of the World’s 50 Best Restaurants. He is also the cofounder of the The Welcome Conference , an annual conference that brings together the best minds in the world of hospitality. A graduate Cornell University, he has coauthored four cookbooks, was named one of Crain’s New York Business’s 40 Under 40, and is a recipient of WSJ. Magazine’s Innovator Award. In his latest book, Unreasonable Hospitality, he shares many of the lessons about service and leadership he learned over the course of his career in restaurants, and makes the case that any business can choose to be in the hospitality industry by taking ordinary transactions and turning them into memorable experiences. In the conversation we explore Will’s own development and pursuit of hospitality through his career in restaurants, the birth of the idea of Unreasonable Hospitality, and the nuances of how it is applied in both life and the work of serving others. #hospitality #coffee #thankyou #excellence #leadership #specialtycoffee #barista #managment #peoplefirst #restaurant