Brooklinen’s Post

🚨 HEADSHOT CHALLENGE 🚨 Let's kick off Customer Appreciation Month with a simple challenge. I'm looking for a few professionals willing to allow me to compare & showcase their current headshot to my work. Easy, right? I thought so too… Surprisingly, no one wants people to see their old headshot once they see themselves in a better light. 💯 Who's willing to step in front of my lens to experience the difference and allow me to showcase the before and after headshots? What's in it for you? How about NO SESSION FEE and a BETTER HEADSHOT. Let's have some fun during Customer Appreciation Month. Who's up for my HEADSHOT CHALLENGE? #customerappreciation #headshotchallenge #morethanapicture

Believe it or not, your team doesn’t want treats and handouts. They want to be set up for success. Here's how you can do that: https://lnkd.in/e6abK26x

On today's episode of The Customer Service Revolution, the phenomenal Morné Smit joins us to discuss how he's revolutionizing sales and team empowerment. From Jack Daly's mentorship to crafting a future-proof sales strategy, Morné’s journey is one you can't afford to miss. Tune in to learn how to build a sales team that's not just effective but unstoppable. Listen here → https://lnkd.in/eek3xVC9 #CustomerServiceRevolution #customerservice #worldclass #SalesSuccess #TeamEmpowerment #BusinessGrowth #SalesStrategy

"Thanks for getting in touch with support, my name is Mikkel, how can I help you?" 📞 Curious about the frontline of customer interactions, I'm spending a day in the life of our Customer Care team, shadowing the one and only Ulla Bang Jørgensen. What an enlightening journey! 🚀 In Revenue Operations, we're all about optimizing and aligning these core functions, but nothing beats getting hands-on experience in another department to see the direct impact of our work. But why? Because truly understanding the daily challenges and triumphs our customers face provides invaluable insights that can help refine our strategies across the board. Being there, right in the thick of customer feedback, questions, and successes, reminded me of how crucial it is to keep a finger on the pulse of customer sentiment. And yes, I will most likely be saying "Great question, I'll just have to investigate that a bit further" about 90% of the time 🤷🏼♂️😬 But the insights gained from this experience are golden, enabling us to tweak and improve our processes, ensuring we're not just meeting but exceeding customer expectations. To my fellow RevOps professionals, if you haven’t already, I highly recommend stepping into the shoes of another department for a day. It could provide you with the perspective needed to bridge gaps and enhance our collective impact 🚀

I have been CCO at Spot Ship for exactly a year now, a deeply transformative time for both myself and the business. In this duration, the team and I have created: • More than 5x ARR from the preceding year (Thanks to a near-perfect client retention rate, longer-term contracts, and a robust client acquisition model) • A wider, deeper brand presence  (Thanks to proactiveness in networking, content, and a portfolio of industry-leading clients who act as our champions) • A widely-recognised, “customer-obsessed” service standard (Thanks to our customer-centric mentality, we always put our end users’ needs first, making constant iterations and improvements to our products and processes) I am proud to have contributed to this impact. Of course, there have been a fair share of challenges and losses, which we have mitigated, learnt from and managed to move away from steadfastly.  Now for my second year in the role, I am looking to help the team replicate these results, with the same approach of unity and force. 🧨 Spot Ship #shipsandshipping #womeninmaritime

On today's episode of The Customer Service Revolution, the phenomenal Morné Smit joins us to discuss how he's revolutionizing sales and team empowerment. From Jack Daly's mentorship to crafting a future-proof sales strategy, Morné’s journey is one you can't afford to miss. Tune in to learn how to build a sales team that's not just effective but unstoppable. Listen here → https://lnkd.in/eek3xVC9 #CustomerServiceRevolution #customerservice #worldclass #SalesSuccess #TeamEmpowerment #BusinessGrowth #SalesStrategy

Handovers, a process that is often overlooked, yet can make or break your revenue per customer For companies that drive revenue through usage, this is a crucial process that needs flawless execution. Fail to do so, and your time-to-value balloons past +30 days (industry dependent) resulting in a disgruntled new customer and low platform adoption all because you dropped the ball between teams I saw this in my previous role at Fresha and have seen this as I took over operations at me&u In operations, I look at Time-To-Value and CSAT scores to assess the effectiveness of this process Why? Because a quality handover dictates the speed and effectiveness at which you can onboard a customer A sh*t handover from Sales to Customer Success will normally result in a poor onboarding experience leading to longer time to value scores, lower usage and lower revenue overall So how do we avoid sh*t handovers? I'll share on my next post.

🌟 Employee and Customer Spotlight! 🌟 Meet Kate Suchanek, our standout team member of the month! 🚀 Jim Marshall from Conifer Communications shares his thoughts: 'Kate is an amazing rep with a caring drive for her customers. She has gone above and beyond to gather information or even track down parts. She ROCKS!!' 🌐💙 #TeamHighlight #CustomerAppreciation #DoubleRadiusSuccess"

🌟 Another ecstatic customer, Jessica, left us a glowing 5-star review! 🌟 She couldn't stop raving about her unforgettable experience with Pull Up VIP. Want to know more? Follow the link here: 🔗https://lnkd.in/ep627GMT to read Jessica's review and see why we're the talk of the town! 🙌🎉 #HappyCustomer #CustomerReview

We love hearing from our happy clients! Check out this 5-star review that made our day! 🌟 If you've had a great experience with us, we'd love to hear from you too. Leave us a review and let us know how we're doing! #HappyCustomer #CustomerFeedback #TeamHogue