CryptoRecruit ’s Post

Brand awareness with Oby Day 2. Have you ever been in a situation where your business faced significant delays in order processing or customer response time which led to customer dissatisfaction? The root cause of these was the absence of dedicated Customer support and administrative assistants. Hire a virtual assistant who specializes in customer success and see how your business will improve in; ⏹Customer response time ⏹Maintaining Customer satisfaction ⏹Increase in customer retention ⏹Streamlined admin tasks will free up the owner's time to focus on strategic activities and growth outcomes. *********************************************** I’m a dedicated virtual assistant who can help with customer support, send an email or DM let's get started. #virtualassistant #Customersupport #customerservice #customersuccess #brandawarenesswithoby Obioma Ihionu-Obiasogu #ceo #executives

If you are starting your journey in Customer Support and are seriously considering this path, sooner or later, the moment will come when you need to set up a call center... from scratch. 📞 For me, it was both exciting and a big responsibility. Here's what I would advise those who are thinking about it and who will need to do it: - Don’t worry, believe in yourself, and prepare for a lot of work (a lot, a lot of work) 💪; - Dive deep into the project and understand it (I loved every project I worked on ❤️); - Make a clear plan of your work: what you need to do, who you need to involve, and who you need to hire additionally 📋; - Create a clear structure for your department. Remember that a clear structure is the foundation on which your department will operate 🏗️; - Experiment. It's a very important factor that helps you understand from different perspectives how a process will work 🔍; - Make corrections. To keep your foundation strong, you will make mistakes. That's normal. Therefore, you need to experiment and adjust the structure 🛠️; Analyze. Conduct analysis for each process. Analytics will play a key role in building all processes 📊; - Communicate. If you don't know something, that's normal. We all learn, and asking your colleagues for the right way or for them to share their experience is equally important 🤝. These aspects help us understand that we should not be afraid to experiment and take action. Move forward, correct mistakes, gather a strong team around you, and build a great Customer Support department. 🌟 #customersupport #customerservice #dubai

Last week, I generated considerable interest with my post on HR roles, prompting requests for insights into finance, project management, and customer success management positions. The response was astounding, especially concerning customer success roles! Aurélie Shibchurn Jean Alex Gudot, this is for you! What is Customer Success? Customer Success involves guiding clients from initial collaboration to ongoing satisfaction. Key metrics include customer loyalty duration, upselling, and revenue generation from satisfied clients. Why is it important? A robust customer success management team alleviates sales challenges and reduces marketing costs. They foster long-term client loyalty, expand initial collaborations, and boost revenue. Satisfied customers become natural brand ambassadors, driving inbound leads. What are the different roles? Here’s an overview of key customer success job titles and their evolving roles: #ChiefCustomerOfficer (CCO): Leads customer success strategies at the executive level, ensuring alignment with business objectives. #CustomerSuccessDirector: Shapes policies, aligns strategies with organizational goals, and oversees high-level customer success functions. #CustomerSuccessManager (CSM): Manages operations, strategizes client engagement, and ensures service level agreement compliance. #CustomerSuccessSpecialist / Customer Account Manager: Provides expertise in areas such as onboarding, training, retention, or account management. #CustomerSuccessAssociate: Supports customer success operations, handling client support, performance tracking, and feedback implementation. #CustomerSupportRepresentative / Coordinator: Handles initial customer support tasks and administrative duties. What can you expect in terms of salary? #MauritianMarket: Chief Customer Officer (CCO): MUR 3,000,000 - 4,500,000 Customer Success Director: MUR 2,000,000 - 3,500,000 Customer Success Manager: MUR 1,200,000 - 1,800,000 Customer Success Specialist / Account Manager: MUR 800,000 - 1,200,000 Customer Success Associate: MUR 500,000 - 800,000 Customer Support Representative / Coordinator: MUR 300,000 - 500,000 #GlobalMarket: Chief Customer Officer (CCO): USD 150,000 - 250,000 Customer Success Director: USD 120,000 - 180,000 Customer Success Manager: USD 80,000 - 120,000 Customer Success Specialist / Account Manager: USD 60,000 - 90,000 Customer Success Associate: USD 40,000 - 60,000 Customer Support Representative / Coordinator: USD 30,000 - 45,000 Glassdoor, Payscale, or LinkedIn Salary Insights offers deeper insights if these roles are of interest to you. I hope this provides valuable visibility for aspiring professionals in these roles. Share your experiences or questions below! We have some nice job opportunities, Check it out www.careerhub.mu #CustomerSuccess #CSRoles #Careers #EvolvingMarket #Generalists #Recruitment #Retention #Onboarding #Training #Development #CustomerEngagement #CustomerExperience #SharingForEmpowerment

#Hiring Our Client in the Financial Services sector is recruiting for a Customer Experience Management role (3-Month Contract; must be willing to resume immediately) Job Overview: As a #Customer Experience Specialist reporting directly to the Lead Customer Experience, you will play a vital role in ensuring the highest level of customer satisfaction through the management of VOC (Voice of Customer), Mystery Shopping, Issue Resolution, and Process Optimization. Your key responsibilities include conducting surveys, implementing mystery shopping evaluations, resolving customer issues, and optimizing processes to enhance overall customer experience. Responsibilities: VOC Management: 1. Conduct daily and quarterly surveys for both internal and external customers, ensuring accurate and timely data collection. 2. Achieve an information retrieval rate of 80% for engaged shareholders providing the required information. 5. Increase the participation rate of shareholders completing surveys on the CRM platform by 6%, fostering a more comprehensive feedback collection process. Mystery Shopping: 1. Conduct bi-monthly mystery shopping evaluations to assess and enhance the quality of service delivery. 2. Ensure a Quality Score of 80% or above in assessing process compliance during mystery shopping evaluations. 3. Analyze mystery shopping results to identify areas for improvement and implement corrective measures. Issue Resolution: 1. Respond promptly and effectively to customer issues raised through various channels, ensuring timely resolution. 2. Collaborate with cross-functional teams to address root causes of recurring issues and implement preventive measures. 3. Maintain detailed records of customer issues and resolutions for continuous improvement purposes. Process Optimization: 1. Evaluate existing processes to identify inefficiencies and areas for improvement. 2. Implement process optimization initiatives to enhance overall efficiency and customer satisfaction. 3. Collaborate with internal teams to streamline workflows and improve the end-to-end customer experience. 4. Monitor and report on the effectiveness of implemented process optimizations. Key Performance Indicators (KPIs): 1. Achieve a quarterly Mystery Shopping Quality Score of 80%. 2. Attain an information retrieval rate of 80% for engaged shareholders. 3. Increase shareholder survey participation rate by 6%. 4. Timely resolution of customer issues based on defined service level agreements. Qualifications: • Bachelor's degree in business, marketing, or a related field. • Proven experience in VOC management, mystery shopping, issue resolution, and process optimization. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Proficient in using CRM systems and other relevant tools. To Apply: Send CVs to outsourcing@ascentech.com.ng #jobs #Customerengagement #contractjob #vacancy #financialsector

If you wish to be a customer service representative, here are few things you should know about customer service. These are your roles/duties as a customer service representative. 1. Ability to help customers find products or services. 2. Advising customers on the products that are most suitable for them. 3. You must be able to find answers to customer questions about your products or organization. 4. You should be able to give your customers advice on how to use your products or services. 5. Help customers complete a purchase. 6. Responding to after sales queries. 7. Receiving and resolving customer complaints. If you can effectively carry out these roles, you'll not struggle in your career as a customer service representative. I hope you found value? Reminder. I'm available to work with you as a Customer Support Specialist to provide help and support to your customers. I also offer Executive Virtual Assistant services while you work on bigger tasks. #customercare #customersupport #executivevirtualassistant #virtualassistantservices #virtualassistant #virtualassistantforhire

🌟 Looking to streamline your business operations and boost productivity while cutting costs? Look no further! 🚀 🤝 Introducing our Outsourcing Service Proposal: Your Ultimate Solution! 🤝 We specialize in providing top-notch administrative assistant services, stellar customer support, and dynamic sales representatives, along with a whole range of additional services. 💼💬💰 Our mission? To help you achieve your business goals without breaking the bank. 💼💰💯 📌 Here's what you can expect from us: ✅ **Administrative Assistant Services** 📊📋   - Efficient task management   - Organized data handling   - Streamlined communication ✅ **Customer Services** 📞📧   - 24/7 customer support   - Personalized interactions   - Improved customer satisfaction ✅ **Sales Representatives** 💼💡   - Expert sales strategies   - Lead generation   - Increased revenue And that's not all! We offer a wide range of other services to cater to your specific needs. From data entry to market research, we've got you covered! 🌐📈 💰 Worried about the cost? Don't be! We believe in providing high-quality services at a minimum cost to ensure that your business thrives without breaking the bank. 🏦💵 Ready to take the leap and experience the difference? Let's chat! 📞📩 Contact us today to learn more about how our outsourcing services can transform your business for the better. Together, we'll make success more affordable than ever. 💪🌟 Drop us a message to get started! 📥👇 #OutsourcingSuccess #BusinessTransformation

!!Hiring Alert!! Manager- Accounts and Business Development As Manager – Accounts/ Business Development, you will be responsible for fostering and expanding relationships with key clients, driving revenue growth, and identifying new business opportunities within the airline distribution sector. This role requires a strong understanding of the IT products and services offered by our company, as well as a deep knowledge of the airline industry and its distribution channels. Responsibilities - Cultivate and maintain relationships with existing large and medium-sized accounts. -Understand the unique business needs and challenges of each account. -Ensure customer satisfaction and loyalty through effective communication and problem resolution. -Achieve and exceed sales targets by actively promoting and selling our NDC technology. -Identify upsell and cross-sell opportunities within existing accounts. -Develop and implement effective sales strategies to drive revenue growth. -Educate travel agents on the benefits and capabilities of our NDC technology. -Provide training sessions to ensure optimal utilization of our systems. -Act as a consultant to travel agents, offering insights into industry trends and best practices. -Develop a deep understanding of our NDC technology and its integration capabilities. -Assist clients in integrating our systems through both B2B platforms and APIs. -Collaborate with technical support teams to address any integration issues. -Create and implement strategic account plans to maximize growth opportunities. -Collaborate with internal teams to align product development with customer needs. -Stay informed about industry trends, competitor activities, and market dynamics. -Foster strong relationships at all levels within customer organizations. -Engage with key decision-makers to understand their business goals and challenges. -Position our technology as a critical component of the customer's success. -Provide regular and accurate sales forecasts, reports, and updates. -Update regular activities, plans and forecast on the CRM -Utilize data and analytics to identify trends, track performance, and make informed decisions. -Collaborate with cross-functional teams, including product development, technology and customer support. -Share market insights and customer feedback to enhance overall company strategies. Job Location- UAE #NDC #Businessdeveloment #airlinereservation

#newjobopportunity #hiring #jobchange As the saying goes "CUSTOMER IS THE KING", we don't just believe in it, but we dutifully practice it as well. If you are someone who is excellent at customer service & handling customer escalations, an exciting job opportunity awaits you with one of the leading organization in the Hospitality industry. Please find below the job details: Position: Senior Executive- Member Experience Management (MEM) Job Description: The key responsibilities of this function include: Resolution of member queries/requests within defined TAT for workspace allocated service requests and tickets. Onboarding of new members – Logins/Verification of logins. Member Engagement -: Reaching out to members through outbound calls Holiday Planning Calls. Health Check Calls. Referral generation Calling. Upselling Calls. EMI foreclosure calls. Calling to invite members for events held locally. Member connects through home visits /field visits on a regular basis. Member connects through events held at venues local/outstation . Revenue Generation Through referral generation from existing members Upselling the product to existing members Fore-Closures of the payment plan Ensuring members are happy and they should share positive feedback to impact the CAPS. Coordination with internal and external stakeholders for membership related queries/discrepancies. Member walk-ins in the branch to be attended for requests/queries resolution. Interested candidates can share their resumes on the following email id: kimaya.potdar@taggd.in References are much appreciated. #hiring #jobopportunity #jobchange #newjob #careeropportunity #customerservice #customeracquisition #customersatisfaction #customerengagement #customerfeedback #escalationmanagement #customerescalations #aftersalesservice #postsales #sales #upselling #crossselling #memberexperience #fieldservice #membermeeting

💣💣💣💣 For the fourth year in a row, BizAway is the fastest growing Travel Agency in Europe. How are we doing it? 1️⃣ An obsession for customer satisfaction. We are tired of enterprises seeing the Corporate Booking Tool as a necessary evil that no one is happy about. Technology should make life easier for users, not waste their time. 2️⃣ Capital efficiency. We make sure every $ spent has a positive ROI. Our marketing budget has been 0 for most of our life and we never had to lay off a single team member because of “overhiring errors", not even during COVID. 3️⃣ A kick-ass team with a shared vision. We are here to change the status quo. We hate politics and we only hire people who share this vision. No compromises. And we are just getting started. P.S. we are hiring for several Sales positions across all our offices > https://jobs.bizaway.com/ #businesstravel #corporatetravel #b2bsales

Hello Linkedin Team,   I am looking for a new role to join immediately & requesting on urgent basis due to commitments.Your support will be greatly appreciated.   Currently prefer #Only #Remote #positions ( Australian / UK Hours)- Not much into Nightshifts (US ) but also can be considered.   *I am OPEN for positions As :Customer Service Manager/Senior Customer service positions (Travel/Airline/Ticketing/Reservations ) Business Development Executive, Assistant Manager/Customer Relationship Manager.   Being a customer service professional for #13years, who has been handling customers Front-line ,Back office, Over the Phone, Via Emails & also On Live chat with minimum supervision in a timely manner with proper follow ups. Expertise in Remote work nearly for #3Years , BPO for #3Years in Australian Firm & US Firm & also for Airline Ticketing & Reservation- GDS (Amadeus & Galileo ). Airline & Ticketing experience for #7Years. Proficiency in CRM management, Handling Payments, Accounting Research , Google Workspace, Zoom, & Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).   Looking for the best opportunity in a place with a better career growth opportunities. - Only Genuine contacts please.   #B2B #B2C #DataEntry #VisaChecks&Procedures #Documentation #ManagementReports#Confidence #Selfmotivated #Flexible #Proactive #ProblemSolving #TeamLead #Creative #ResearchSkills #Coordination #ProblemSolving #Timemanagement #PrioritizeTasks #Multitask   Thank you again & I do appreciate your Support!