Wipro
Hi connections
interested kindly DM or mail me at mayank.na4@wipro.com
Skill- Kiosk Management
Experience- 2 to 4 years
Notice- Immediate
Location : Mumbai -Ghansoli
Key responsibilities
• List down offline kiosks for monitoring and touch base with branches for actual kiosk status.
• Trouble shooting - over the call for resolution
• If remotely resolution is not possible, align an engineer to resolve the issue.
• If the engineer could not resolve and needs intervention of other stake holders, raise the service request under the relevant category based on information gathered
i. Kiosk/hardware related issues to vendor
ii. Application issues, exception expiry, if any to application team
iii. Damaged, theft, electrical issues which is non-technical in nature to be assigned to Branch banking team.
iv. LAN and other network related issues to be resolved in coordination with respective teams.
Brief Responsibilities :
• Hardening of the devices as per ISG Hardening Document (Branch IP address configuration, Bios password set, ICICI bank Domain addition, As per ICICI bank hardening policy for MFK & TCR, LANDESK agent installation, MFK & USB read policy pushing, AV installation, Gpedit setting , Auto logging set, Screen lock issue set, Registry disable)
• Reviewed the hardening document periodically.
• Need to carryout frequently Audit of the devices (Regular update of Security patches and Antivirus update etc.)
• Support Services for network related issue (LAN issue, I/O Port issue, Patch cord issue, LAN driver issue, IP configuration, sub-net mask, gateway etc.) in the device needs to be addressed on priority.
• Asset tagging across all the Kiosk machines with this IP tagging also required. (Initially we will be proving the inventory and there after it should be maintained by the team and regularly updated)
• After Installation of the device help the vendor to make the device operational (if any issue come related to LAN, IP or hardening, need to be resolved with the co-ordination of concern team)
• Vendor Co-ordination for Hardware related issue
• Local SQL available in TCR (Teller Cash Recycler).
• Separate MFK & TCR Land desk policy should be available
• Need L1 support where issue has been raised by branch
• OS upgradation if required
• Whitelisting of port no 8081 in TCR firewall inbound & outbound.
Kalpana BhoriyaSrikanth NakkalaPuli SumathiSHANTARAM GOTAWADE
Sr. Financial & Credit Analyst I Experienced Mentor & Advisor
1wExperian's customer service is appalling. Check out their Facebook page. It is full of customers who are trying to log into their accounts, but are unable to as their is no human assistance. The automated system is unable to help. They are jeopardizing the security of their customers, particularly given the business they are in.