Exact Sciences reduced scheduling time by 60% and achieved a 45% containment rate. How did they do it? Challenges: ▪️ On-premises legacy system ▪️ Inflexible IVR ▪️ Inability to scale ▪️ Overwhelming call volumes Solutions: ▪️ Five9 Intelligent Cloud Contact Center ▪️ Five9 IVR ▪️ Five9 IVA ▪️ Five9 Chat ▪️ Five9 Email 🧬 Read full case study: http://spr.ly/60449yL1m #CustomerSuccess #CX #AI #IVR #YouSaidIt
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Exact Sciences reduced scheduling time by 60% and achieved a 45% containment rate. How did they do it? Challenges: ▪️ On-premises legacy system ▪️ Inflexible IVR ▪️ Inability to scale ▪️ Overwhelming call volumes Solutions: ▪️ Five9 Intelligent Cloud Contact Center ▪️ Five9 IVR ▪️ Five9 IVA ▪️ Five9 Chat ▪️ Five9 Email 🧬 Read full case study: #CustomerSuccess #CX #AI #IVR #YouSaidIt #Five9
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Excited to announce that the Genesys Cloud Agent Copilot is now generally available! 🎉 As a proud partner with Genesys thrilled to share how this cutting-edge solution is revolutionizing customer interactions. Genesys Cloud Agent Copilot empowers agents to build stronger connections and deliver superior service by sharing their workload. This innovative tool assists agents throughout every stage of customer interaction by: • Surfacing relevant knowledge • Transcribing conversations in real-time • Providing custom scripting • Presenting and completing form fields • Summarizing interactions • Suggesting appropriate wrap-up codes Early adopters are already seeing incredible results, saving precious minutes per call or chat through the power of Generative AI, allowing agents to focus on higher-value tasks. A huge shoutout to the Genesys team for their remarkable effort in making this product a reality! https://lnkd.in/gq734ef3 #CustomerExperience #CX #AI #Genesys #Innovation #GenerativeAI #TechTransformation
Genesys Cloud release notes - Genesys Cloud Resource Center
https://help.mypurecloud.com
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Are you looking to improve your CX game and capture insightful reporting? Look no further! Drum roll please....🥁 Introducing Davinci for Salesforce 📣 ✨ Boost Customer Interactions: Receive real-time screen pops displaying relevant customer information before answering the call so agents can personalize interactions based on Salesforce data. Agents also have quick access to call controls and click-to-dial. ✨ Unlock Actionable Insights: Call data processed by Salesforce through the help of DaVinci delivers accurate information that can be used in reporting for supervisors to make data-driven decisions to optimize performance. ✨ Transform with AI Transcription service compatibility connected with advanced AI functionality from Salesforce Einstein provides you with interactions tailored from your data and generated with AI for intent, next best actions, and recommendations for call wrap-ups. Discover the endless possibilities of DaVinci & Salesforce by clicking below! ⬇️ https://lnkd.in/gDAj8msC #Salesforce #CX #AMCTechnology #DaVinci
AMC DaVinci Interaction Orchestration Platform | Service Cloud Voice BYOT | CTI
appexchange.salesforce.com
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Experienced Project Manager | Driving Client Success through Strategic Leadership | IT, SaaS, and Digital Transformation | Scrum Master | Bilingual French & English
At #EnterpriseConnect? Don't miss an exciting session with Josh Goldlust, Genesys VP Product, DX Platform! He will be exploring the role of #AI as it relates to #CX positions, including how it will affect hiring practices and what type of impact it will have on staffing. You don't want to miss it!
Enterprise Connect 2024
genesys.com
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Helping companies provide empathetic, personalized, end-to-end customer and employee experiences with Genesys Cloud - The world's #1 AI-powered Experience Orchestration Platform!
At #EnterpriseConnect? Don't miss an exciting session with Josh Goldlust, Genesys VP Product, DX Platform! He will be exploring the role of #AI as it relates to #CX positions, including how it will affect hiring practices and what type of impact it will have on staffing. You don't want to miss it!
Enterprise Connect 2024
genesys.com
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👉As CX tech continues to advance, the applications, and benefits, for the contact centre are expanding too. There's never been a better time for contact centre leaders to review their operations and examine how the latest cloud and artificial intelligence solutions can solve problems and bring new efficiencies to their businesses📈. In our latest blog, The Impact of Next-Gen CX Technology in the Contact Centre, we look at some of the statistics coming out of contact centres that show the difference these technologies are making, and examine some of the tools that making waves 🌊in the industry. Read it here - https://loom.ly/KguZY1Y #cxtech #contactcentre #artificialintelligence
The Impact of Next-Gen CX Technology in the Contact Centre
https://digitalwell.com
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As I dive deeper into AI and how it is going to continue to impact the Contact Center space, I am convinced that it is more important than ever for businesses to focus on their Knowledge Management systems. Many businesses may need to create, update or enhance their knowledge management frameworks. It will be the backbone of providing augmented support. Whether it is building it out in Salesforce Service Cloud, Talkdesk, Guru or others, it will become vitally more important. It reminds me of the phrase “Garbage In, Garbage out” which I don’t like…I prefer “Gold In, Gold Out”. 😊 It is evident that an overhaul may be necessary to realize the full potential of AI within the Contact Center space and beyond. I also believe we will see some consolidation of smaller KM players with companies like Five9, Genesys, NICE and 8x8 What are your thoughts? Is your company prepared or preparing? Think my prediction will be true? #aiadoption #contactcenter #wfm #bebetter #knowledgemanagement #areyouready #customerexperience #customerservice #obsessedwithcustomers
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Upgrade your business communication with Cloud Call Center Technology! Discover how it can enhance your customer support and drive growth. · Improved Customer Experience · Improved Agent Experience · Scalability · Lower Costs · Omni-channel Communication Read more: https://lnkd.in/dxA8kenE #cloudcallcenter #customerexperince #scalabletech #technology #businessindia #GammaProcess
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94% and higher average response rates 14-second reduction in wait times 35% increase in automatic identification on first contact 25% reduction in average handle time (AHT) 90% or higher FCR 20% boost in agent productivity HOW????___Genesys Cloud CX - the all-in-one, AI‑powered cloud contact center solution that orchestrates experiences across every customer and employee interaction. Only Genesys Cloud CX achieves true AI‑powered experience orchestration. #GenesysCloudCX #AI #ContactCenter #CustomerExperience Let's talk & PumP Up The Volume!
Genesys Cloud CX
https://www.youtube.com/
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Discover the power of #automation in #government services. CoreSite’s NEW white paper, “Government Goes Digital to Elevate the New, Open CX – Citizen Experience,” uncovers how AI-based tools like chatbots and virtual assistants are revolutionizing citizen interactions. Learn how cloud, data centers and interconnection optimize these technologies while securing data and networks. Don't miss this chance to better understand digital government transformation initiatives! Download the white paper now! 👉 https://hubs.la/Q01ZY6070 👈 #ai #artificialintelligence #technology #datasecurity
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