HRS Hospitality & Retail Systems’ Post

Collecting customer details in hospitality can be a challenge. But with guest wifi, it's easy to gather customer info in just a click! Book a call with us to help you grow your customer database: https://lnkd.in/dJkP6g4u #hospitality #wififorbusiness

Unlock the secrets to stellar guest experiences! 🌟 Dive into our top 5 customer service tips and take your hospitality game to new heights. Ready to excel in service excellence? Continue Reading: https://hubs.la/Q02vRqjq0

FOLLOW THE LINK TO LEARN ABOUT THE PRINCIPLES OF CUSTOMER SERVICE FOR EFFECTIVE AND EFFICIENT HOSPITALITY SERVICES. FROM A WELL RENOWNED SOURCE. https://lnkd.in/eaF_KjhU

🌟 5 Golden Rules for Successful Customer Loyalty 🌟 In the hospitality industry, building lasting relationships with your guests can transform occasional visitors into loyal regulars. To help hoteliers, restaurateurs, and all hospitality professionals improve their service and foster genuine loyalty, we have distilled our insights into five golden rules. These essential principles are designed to inspire and guide your team towards excellence. Discover our five golden rules for delivering exceptional customer loyalty and watch your guests return time and time again. ✨ #GiraultPasqué #CustomerLoyalty #ExceptionalService #HospitalityExcellence

The results are in! Our recent LinkedIn poll asked ‘Is Customer Service a thing of the past?’ with 77% saying No it isn't and 23% saying Yes it is. Customer service is an essential part of any customer-facing business and is an essential part of the Hospitality Assured UK journey to Service Excellence accreditation. We know that achieving five-star customer service standards can be challenging. Maintaining them is also an ongoing commitment. But with Hospitality Assured's continuous review process, we are here to support you every step of the way. If customer service is vital to your business, watch our short video and let's get started. https://lnkd.in/dA5KhYP Hospitality Assured, is the standard for Service and Business Excellence and is owned by the Institute of Hospitality and run under licence by Hospitality Limited. #HospitalityAssured #HospitalityAssuredStandards #BusinessExcellence #ServiceinBusiness #Benchmarking #Culturaltransformation #bringingteamstogether #efficiencyplanning #Serviceexcellence #Industrystandards #Industrysupport #DedicatedToService #DedicatedToExcellence #instituteofhospitality

Hello Hoteliers! It's freebie Friday Here are some best practices for responding to online Guest Reviews Remember responding to online reviews effectively is crucial for maintaining a positive reputation and fostering customer loyalty in the hospitality industry Go ahead and check carousel Don't forget to unwind this weekend Self-care is Non Negotiable to avoid burn outs #guestreview #onlinereview #hospitalityindustry #tgif #linkedinfamily

In our latest insights report, we closely examined 'Guest Recovery and Loyalty' within the hospitality sector. Thanks to our fab friends Airship and Toggle, we were able to analyse the rate of revisit and the success of using guest recovery vouchers, against NPS scores. In this video snippet, our Customer Insights Manager Paul Carrington explains how 2 of our joint clients Rosa's Thai and Giggling Squid are recovering their unhappy guests whilst seeing an increased revisit rate. If you want the full report you can download it via the link below as well as watch Paul talking through the key points of the whole report: https://bit.ly/452Q8Ks Dan Hawkie, Ben Kendall, Sjoerd Geistdorfer, Lisa Campbell, Sam Brown, Dan Brookman, Carlo Platia, Julia Platia, Greta Sidaraite #nps #guestrecovery #guestexperience #guestfeedback #ukhospitality #crm #hospitalityindustry #reputationmanagement #operationalexcellence #datadrivendecisions 

A tip in customer service is a gratuity given by customers to service employees, often in addition to the standard bill, as a way of expressing appreciation for good service. Tips are common in industries such as restaurants, hospitality, and personal care services, and they can significantly supplement an employee's income. #NSsolutions #CustomerCare #ProfessionalService #CustomerSatisfaction #BusinessSupport #Efficiency #NestSupportSolutions #BusinessGrowth #ExpertAssistance #SmartCustomerService #OnlineSupport #CustomerExperience

⏰Are your staff struggling to regulate the pace of orders at peak times? I mean, it’s great that you’re busy but you don’t want your kitchen staff to be overwhelmed at busy periods...or leave your guests waiting 😟 It’s not good for staff and not a great experience for your guests if their order comes out late (or wrong). IRIS Software Systems Ltd can help. ⏲With our timeslots feature, the maximum number of orders allowed can be set easily, as well as the length of each time slot. ⏲Guests can select a specific time slot, or they will be assigned one for as soon as possible. Availability of slots will be automatically handled by the IRIS platform, to provide a regulated flow of orders. ⏲The selected time slot will be shown to the guest, and we will let them know the specific expected delivery time. Making everyone’s life just a little bit easier! Find out more about this IRIS feature here 👉 https://lnkd.in/ePwPhfbW #digitaldining #foodandbeverage #hospitality #hoteltechnology