iQor’s Post

A trip to India coming soon!!! Would love to tour all the main centers where BPO operate… the energy with the new talent must be inspiring! Is India the new tech valley for BPO talent? The article discusses India's emergence as a key market for Contact Center as a Service (CCaaS) vendors, driven by its skilled workforce, low labor costs, government support, and digital transformation. Twilio plays a crucial role in this landscape by providing robust communication APIs that support omnichannel customer service, automation through AI and chatbots, integration capabilities, security and identity validation. Twilio's solutions not only enhances efficiency and scalability for BPOs and CCaaS vendors and it aligns with the industry's shift towards comprehensive, innovative customer service solutions. https://lnkd.in/eyr6ab3M

How to Choose the Best Call Center Outsourcing Company in 2024 and Beyond Check out our latest Expivia Blog post where we dig deep into what you need to look for in a Contact Center Outsourcer in 2024 and beyond.   This will also be our podcast topic this week....masssssssive changes are happening. Post is in the comments section... Sample: The Evolution of Customer Service Outsourcing The landscape of customer service outsourcing has undergone a dramatic transformation in recent years. As we move further into the digital AI age, the way businesses interact with their customers has fundamentally changed, and with it, the role of call center outsourcing companies. Perhaps the most significant shift has been in the very nature of BPO companies themselves. In the past, these organizations were primarily seen as suppliers of agents who were skilled at handling calls and using basic contact center technology. The focus was on providing a workforce that could efficiently manage high call volumes at a lower cost. Today, however, the best call center outsourcing companies have evolved into comprehensive technology partners capable of driving Customer Experience transformation. They still excel at providing skilled agents, but now these agents are just one part of a much larger, technology-driven ecosystem. (Head over to the full blog in comments to see the top 10 things BPOs of today must have and should be a part of your RFP process) #callcenter #contactcenter #callcentergeek #ai #bpo #expivia #outsourcing

India continues to remain a top location for center set ups. For providers this creates both an opportunity and a risk to outsourcing business. Your biggest competitor just got tougher to beat, in-house. The big question that leaders are asking, if we can't "beat" them, how can we help them build, operate and transfer (BOT)?

India's Global Capability Centers (GCCs) have evolved into epicenters of innovation and efficiency, rewriting the nation's outsourcing narrative. 🚀🌟 Originating in the '80s, these centers, initially cost hubs, now spearhead transformative agendas across sectors like banking, healthcare, and more. 🔄 Positioned as pioneers of modern practices, GCCs promise to redefine business operations and drive innovation. 🚀🌏 Read more here: https://lnkd.in/divMQtx5 #GlobalCapabilityCenters #InnovationHub #BusinessTransformation

The Indian call centre market, a key global player in Business Process Outsourcing (BPO), has seen significant growth, driven by various factors. India's large, young, and skilled population with strong language skills, government support, and competitive labour costs contribute to its success. Revenue in the BPO market is projected to grow annually by 8.76%, reaching US$10.94bn by 2029. Key trends include a shift to non-voice services, automation adoption, omnichannel customer service, and a heightened focus on security and data privacy. #CallCenter #BPO #Automation #CustomerService #DataPrivacy

We strive to weave transformative partnerships in Indonesia! We're thrilled to grow our collaboration with some of Indonesia's leading companies: PT Anabatic Technologies Tbk, Kompas Gramedia - Group of Manufacture, and PT. Aman Media Interaktif. Our mission has always been to empower businesses with innovative AI solutions, and these partnerships are a testament to our commitment to excellence. Together, we aim to revolutionize the way industries operate and pave the way for a brighter future. During last visit to Jakarta, Indonesia - both of our co-founders Ada Lim and Christopher Lim met these amazing partners to discuss potential areas of collaboration, where we can transform business operations by leveraging on our Cognitive Automation software. -> Our partnership with PT Anabatic Technologies Tbk Their track record in delivering timely and appropriate solutions in both the Private and Public sectors has garnered the trust and satisfaction of clients. Partnerships with industry giants such as IBM, Temenos, Microsoft, SAP, etc., further underscore their prowess in IT solutions. In 2023, Anabatic Technologies embarked on an exciting partnership journey with Gleematic AI, with a specific focus on the Banking, Financial Services, and Insurance (BFSI) industry. This collaboration extends to Sales and Technical departments, where the synergy of Anabatic’s expertise and Gleematic AI’s cognitive automation prowess promises transformative solutions for BFSI businesses. Read more: https://lnkd.in/ghrJ8NYx -> Our partnership with Kompas Gramedia - Group of Manufacture They are Indonesia's media giant - one of the companies that is at the forefront of driving innovation and progress in the dynamic landscape of Southeast Asia. They have established itself as a visionary powerhouse with a clear vision and mission. Across the diverse range of businesses under the Kompas Gramedia umbrella, Gleematic AI has been instrumental in streamlining operations, increasing efficiency, and empowering employees to focus on value-added tasks. Read more: https://lnkd.in/g7_UKc-T -> Our partnership with PT. Aman Media Interaktif Since Aman Media Interaktif’s establishment in 2019, this dynamic company has been a beacon of innovation, specializing in a wide spectrum of cutting-edge services, including IT Infrastructure, Internet of Things (IoT), Surveillance Systems, Software Development, Robotic Process Automation (RPA), System Security, and Telecommunication Radio Systems. In 2021, Aman Media Interaktif forged a strategic partnership with Gleematic AI. Together, we have already left an indelible mark in the field of automation. Read more: https://lnkd.in/g_DhpiHd We believe that by working together, we can achieve greatness. Thanks to our partners!

In this digital age, Call Centres evolve into omni-channel Contact Centres, with AI tools and automation driving efficiency for clients and enhancing customer experience. Yet, in the midst of tech advancements, we can’t forget the human touch. 🤝 Our Operations Director, Steve Wrench, champions a human approach, winning awards for adding value to Operations. Read Steve’s blog here to learn why you should adopt a human approach 👉 https://bit.ly/3TicqFx

In today's dynamic business environment, staying ahead of the curve is crucial. Staff outsourcing has emerged as a powerful tool to achieve this, offering businesses access to diverse talent pools, cost savings, and increased flexibility. But the landscape is constantly evolving, with new trends shaping the future of this industry. Here are five key trends you need to be aware of: •Rise of Knowledge Process Outsourcing (KPO) •Social Becomes the New Customer Service Hub •Automation Takes Center Stage •Cloud-Based Services Gain Momentum •Focus on Upskilling Ready to unlock the potential of staff outsourcing and navigate these exciting trends? Connect with athGADLANG and Wathiq today and discover how our expert solutions can help your business thrive. Arshad Gadit - FCA, ACCA Usman Alam Yasir Gadit Arslan Mushtaq Abdullah Taimoor Muhammad Osman Babar Khushboo Mushtaq ACA Ammar Hussain Kaghdi Ammad Z. Rehan Zulqadar Numair Kulkarni, ACCA #StaffOutsourcing #Business #Growth #Costs #Savings #Flexibility #Automation #Cloud #Upskill #Bahrain #athGADLANG

Boost your business with an Extensive Expertise centers. 🌟 Seeking a Client Services Partner for Our BPO Center 🌟 🔍 Are you searching for a reliable and efficient Client Services partner to boost your business? Look no further! We are a top-notch BPO center, ready to take your operations to new heights. Here's why you should choose us: ✅ Extensive Expertise: With 3 years of experience in the industry, our skilled professionals are well-versed in delivering exceptional client services. We understand your unique requirements and tailor our solutions to match your business objectives. ✅ Streamlined Processes: We pride ourselves on our streamlined processes that maximize efficiency and minimize costs. You can count on our cutting-edge technology and well-defined workflows to ensure smooth operations and quick turnaround times. ✅ Industry-Leading Solutions: As a progressive BPO center, we stay updated with the latest industry trends and technologies. From customer support and order processing to data entry and virtual assistance, we offer a comprehensive range of services customized to your company's needs. ✅ Scalability and Flexibility: Whether you're a startup or an established enterprise, we can scale our services to meet your evolving demands. Our flexible solutions allow you to focus on core business activities while we handle your client services with precision and professionalism. 💬 Hear What Our Clients Have to Say: 🌟 "Partnering with this BPO center was a game-changer for our company. Their impeccable client services boosted our customer satisfaction and helped us streamline operations effectively." -Shudanshu, CEO of Bluerix Corporation. 🌟 "We're amazed at the efficiency and dedication of this BPO center. Their prompt response, attention to detail, and seamless integration with our existing processes have exceeded our expectations." - Nithin, Director of Kredit Konsultants Pvt Ltd 📲 Ready to Take Your Business to New Heights? Contact us today for a consultation! Let's discuss how our BPO center can help supercharge your client services and drive unparalleled success. 💼 Contact: Prasanna Kumar Y (Operations Head) 8919117925 www.neocallerbiz.com Info@neocallerbiz.com #Neocallerbiz #BPOservices #ClientServices #OutsourcingSolutions  #Clients #Businessoutsourceunits #BPOcenters #StreamlineOperations #businessgrowthstrategy

Did you know that India alone boasts over 40 million VAs worldwide? Learn cool facts about Virtual Assistants! They save time, cut costs, and India has lots of them. From saving executives valuable time to cutting operational costs significantly, VAs are transforming how businesses operate. Discover how outsourcing VAs can help your business grow safely and efficiently, where we share operational risks and provide top-notch VA services for your business needs. Let's connect. #VirtualAssistants #Outsourcing #healthcare #IT #Informationtechnology #RPOArena #RPOA #Research #VAs