iQor’s Post

AI in 2024: The has been dubbed the Not-So-Quiet Revolution in contact centers. 📞 In "The CX AI Trends That Will Shape Contact Centers in 2024," Michael Lawder, Chief Experience Officer at ASAPP, underscores a fundamental building block for AI's success in the upcoming year: "For AI to truly transform the customer experience in 2024, foundational elements like high-quality transcription are essential." Lawder's insight underscores the necessity of having the right technological tools in place to fully capitalize on AI's capabilities. Uncover the nuances of AI's developing role in 2024. This blog provides  a comprehensive view of how this technology is reshaping customer service strategies. Read more here: https://lnkd.in/eQ6wRBAu #AI #genAI #contactcenters #CX #transcription

See what's possible when AR-enabled live video, digital process automation and multimodal generative AI come together in one platform. SightCall VISION gives your customers and agents a clear view of everything to help solve problems faster the first time! https://hubs.la/Q02yFVY60 #VisualAssistance #AI #CX #CustomerService #FieldService #Innovation #VISION #ContactCenter #Efficiency #CCaaS #EnterpriseEfficiency #ServiceSolutions

How are you leveraging AI? 🤔    Register and join Genesys at #Xperience24 where industry experts will share how to leverage AI to transform your business.   #cx #ccaas #technology #ai #digital #wfm #liveevent #customerservice #contactcenter

Dive into our blog to discover how #AI and #ML technologies predict network issues, automate processes, and tailor services for an enhanced customer experience. We unpack how these technologies are being utilised for various #Telco business components in our blog: https://lnkd.in/dzJYuqv3 #AdaptIT #AdaptITTelecoms #Telecommunications #Telecoms #AI #ML #ArtificialIntelligence #MachineLearning #AIinTelecoms

In the rapidly evolving world of artificial intelligence, safety is paramount. Businesses increasingly turn to AI to streamline operations, enhance customer experience, and drive efficiency. However, as AI systems become more sophisticated, ensuring their safety becomes more complex. Sophie AI stands at the forefront of this technological revolution, offering robust solutions through its cutting-edge multimodal AI capabilities. Learn more in this article by Head of Strategy Jon Burg: https://lnkd.in/duE_B9S3 #SophieAI #AI #CX #Technology #Innovation #Automation

Total Experience (TX) is a holistic approach to business that focuses on creating a seamless and positive experience for everyone who interacts with your company, including customers, employees, and partners. TX is achieved by fusing together CX, EX, and OX excellence through the use of artificial intelligence (AI). AI is transforming the way businesses operate, and TX is no exception. Stay tuned for our next post, where we will explore how AI can be used to improve TX in specific industries and business functions. #servicepack #cx #customerexperience #employeeexperience

Do you know how advent of Artificial Intelligence (AI) has given way to Generative AI? Explore the insights in our latest white paper “Achieve Customer Experience Excellence with Generative AI” by Praveer Chadha, Sr VP Customer Management & Location Head Philippines. Here are the key takeaways from the white paper: · Generative AI reinvents the People Process-Technology equation to bring forth Super Agents. · Gen AI can automate important Contact Center and Customer Management use cases · It enables accelerated automation solutions compared to traditional AI. Download the white paper here: https://lnkd.in/dQXTve2R #contactcenter #customerengagement #cx #genai #artificialintelligence

Monday Digest : AI in Contact Centres: Enhancing Human Interaction with Technology THERE’S no question that artificial intelligence (AI) is having a moment. While AI has the potential to transform every industry – and in some cases, is already doing so – the contact centre is no different. In fact, Gartner predicts that 80% of customer service departments will be utilising AI to elevate agent productivity and the customer experience (CX) by 2025. Read the complete article here : https://lnkd.in/gdWDCpCx #AIinContactCentres #CustomerService #CX #AgentProductivity #AIIntegration #SentimentAnalysis #DataDriven #SpeechAnalytics #IntelligentAssistant #EthicalAI #AITrends #FutureOfCustomerService #AIandHumans #AIinBusiness #DigitalTransformation

Enhancing Customer Service with #AI: An Insightful Conversation with Callvu's CEO Ori Faran, Ph.D. Ori shares insights into how Callvu revolutionizes customer experiences through digital self-service and form automation. He also discusses the integration and evolution of AI technologies in their services, highlighting the balance between innovative solutions and user experience https://lnkd.in/dBNyWgMy

CSAT ft AI: THE DYNAMIC DUO? 72% of businesses believe that AI has the potential to significantly improve CSAT results. 🤯 AI and ML have the potential to transform how businesses operate and compete in the digital age. By leveraging the right tools and strategies, businesses can leverage these technologies to stay ahead of trends and drive innovation in their respective industries. 👁️ And according to PwC, 72% of business leaders believe AI will be a significant business advantage in the future, with 67% saying AI will help them find new opportunities. ♦️ See more: https://hubs.la/Q023vZm10 #CXM #CustomerExperience #DynamicFeedback ____ Filum AI The unified customer experience platform.