Yes, a handful of our incredible customers (out of 203) shared their experiences with dome leakage, and we listened.
We've identified the reasons and taken swift and effective measures to address them.
Leakage happens for a few reasons:
1) Our beloved frame-only kits presented challenges due to the varying panel types and thicknesses used by customers. For that reason, we have made the difficult decision to discontinue these kits to ensure better quality control.
2) Our initial gaskets were sensitive to torque levels during assembly, making them tricky to manage on-site. We've now developed a new gasket type that has undergone rigorous testing to guarantee watertight performance. It works flawlessly.
3) Proper assembly of our domes requires attention to every step in the process, and we're committed to making it a breeze. Our assembly manuals are getting daily updates.
If you're facing dome leaks, you're not alone. We're here for you!
We’ve sent new gaskets to Ekodome owners under warranty, who reported issues.
If you are one of them, just slide into our DMs, and we'll air-cargo a fresh set and the hardware you need.
Our dedicated customer service team works around the clock to ensure your satisfaction. Your peace of mind and happiness are our top priorities.
#EkodomeSupport #CustomerSatisfaction #HappyCustomers
R&D+BD for IoT and Integration Software Platforms
1moThis is slick! Also would benefit during construction as certain safety policies won't allow installation in the upper plenums as it makes person rescue difficult...and you can't always just put scaffold everywhere on active sites. Very cool.