Observe.AI’s Post

Observe.AI receives more industry recognition!! Check out the blog link below to learn more.

People are excited about the potential for agent assist or customer-facing scenarios, but at the moment, the highest value is coming from more mature use cases. The message for enterprise decision-makers seems pretty straightforward: Plan for AI’s disruptive, transformative use cases, but don’t miss out on the incremental improvements available in the short term. #contactcenter #ai #value #chatbots

With innovations like generative AI bots, intent detection, and automated recommendations, businesses can now meet these expectations. This not only enables more natural customer conversations but also enhances efficiency for agents, reducing research time. #AIinCX #CustomerExperience #InnovationInTech

Yeah, yeah, yeah, everyone is talking about AI. I get it, but this isn't a new thing for NICE. Our difference is in our purpose-built AI specifically modeled and shaped (literally) by 20+ years of CX interactions. Discover real-world examples and best practices for implementing AI-driven solutions across industries with Keith Dawson, Ventana Research, and Catherine Forino, NICE. Access this session and others during Digital CX Week >> https://okt.to/l46mN2 #CustomerExperience #ArtificialIntelligence #DigitalCX

What I find most rewarding about our work at Qualtrics is empowering organizations to make informed decisions that enhance customer and employee experiences. The exciting prospect lies in leveraging technology to improve employee and customer experiences and witnessing the synergy of AI and ML, which continue to play a pivotal role in this evolution. While the article highlights the significant impact of AI and ML, the true value emerges when we seamlessly integrate technology with human interactions, elevating the overall experience.

😩 Long gone are the days of going in circles talking to a bot or helplessly pressing buttons until you reach a human operator. Nonetheless, incorporating AI into customer services requires careful consideration as it brings forth its own set of debates and challenges.😀 📣 Learn how businesses are navigating #AI benefits and concerns at Economist Impact's upcoming webinar event! ✳️ Sponsored by us at Zendesk

What happens when you take the growing channel of choice #messaging—and #generativeAI? CX transformation! Read how this next-gen tech combo is becoming the new CX power duo - https://lnkd.in/eEfMQNUM #DesignBuildRun #GameChangingCX

⌛ 10 minutes on hold. That’s how long you have before half your customers consider going to a competitor, according to our State of Customer Conversations 2024 report. Your customers are expecting their experiences with your brand to be faster, more seamless, and always accurate. In fact, 2 out of 3 consumers expect the way they work with businesses to improve over the next five years thanks to AI. Arm yourself with the latest consumer data. Learn more here: https://lnkd.in/dhijBDWq #consumerresearch #liveperson

Harness the power of AI to elevate CX in your contact center. Learn how from Dan Miller and Derek Top, Opus Research, and Elizabeth Tobey, NICE. Digital CX Week is now. Sign-up for access >> https://okt.to/3gHSW9 #CustomerExperience #ArtificialIntelligence #DigitalCX

🏅 G2 Fall Reports 2023 are in, and the verdict is clear: Yellow.ai leads the charge in transforming customer experiences with #generativeAI! Read more to learn what sets us apart and how you can leverage our technology to elevate your customer interactions, streamline operations, and skyrocket your ROI 🚀 Click the link NOW!  Suvina Rai #ConversationalAI #CustomerExperience #G2reports