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🍻 THE HOSPITALITY INDUSTRY 🍻 The hospitality industry in the UK has faced significant challenges in recent years, with many venues being hit hard by various factors such as economic uncertainty, changing consumer preferences, and the impact of the COVID-19 pandemic. As a result, numerous establishments have been forced to close their doors permanently. 😔 To survive in this challenging environment, many businesses in the hospitality sector have had to adapt and diversify their offerings to attract customers. 💡 This has led to a wave of innovation, with venues adding new services such as delivery options, outdoor dining spaces, virtual events, and unique experiences to entice customers and stay competitive in the evolving market landscape. 🍷 🍕 Despite the hardships faced, the industry continues to demonstrate resilience and creativity in its efforts to navigate these turbulent times. 💪🏼 📸 The Eagle & Child at Ramsbottom is a fantastic pub that has adapted and diversified - using one of our Big Hat Tipis and an outdoor pizza oven, their outdoor area is now a destination for lunches and evening entertainment. It looks incredible and is a great place to visit! #HospitalityIndustry #UKHospitality #SurvivingChallenges #InnovationInHospitality #englishpubs #SupportLocalHospitality #EvolvingMarket #CreativeSolutions #HospitalityStruggles

The Hospitality Market Monitor has recorded a fall in licensed premises of 0.3% – the equivalent of three net closures a day, in the third quarter. Although still in decline, the rate of closures for the third quarter is in stark contrast to the overall picture in the 12 months to 30 September, which saw more than 10 net closures every day, culminating in 3,766 closures. As a result, by the end of September, the number of licensed premises in Britain fell below 100,000 for the first time in the monitor’s history (99,916 sites). However, thanks to a particularly robust third quarter, the pace of venue failures has slowed as the year has gone on. In the three months to 30 September 2023, multi-site managed groups achieved 0.5% growth, in contrast to a 0.6% drop in the number of independently-run venues. Many of Britain’s biggest city centres also saw a net quarter-on-quarter increase in sites, including London, Manchester and Edinburgh. Read the full article: https://bit.ly/3NqCGtY #Hospitality #UKHospitality #HospitalityNews

According to the recent Hospitality Market Monitor from AlixPartners and CGA by NIQ, the number of licensed premises in Britain has decreased by 3.6% over the past year, bringing the current count down to 99,916 sites. While declining numbers are concerning, it does indicate an intriguing evolution within the market. This decline, in fact, underscores a shift towards greater diversity and innovation within the UK's hospitality industry. As establishments adapt to changing consumer preferences and demands, they are introducing new and exciting concepts and experiences that cater to a broader audience. To learn more about the trends shaping our hospitality industry, check out the latest Hospitality Market Monitor report here: #HospitalityIndustry #UKHospitality #Innovation #Transformation #Opportunities

It is also why the hospitality industry continues to grow by shrinking. “Consolidation endures in the lodging sector as hotel brand and/or management companies as expanding mass and distribution is key to remaining competitive,” said Dan Lesser, co-founder, president and CEO of LW Hospitality Advisors. “There are many independent brands or smaller collections of brands that can scale by leveraging large brand family loyalty platforms.”   Is partnership the new M&A? Maybe not. It’s more of an offshoot or hybrid form of M&A, as LWHA’s Lesser said. But it’s not going away; in fact, it will increase. “We will see more of it because everyone is under pressure to grow and it’s an easy way to do that,” Lesser said. Read more here: https://lnkd.in/eNntY-c2 #hotelindustry #hospitalityindustry

The final Propel Multi-Club Conference of 2023 is now open for bookings. The full-day conference takes place on Thursday, 16 November, at the Millennium Gloucester Hotel in London’s Kensington and will focus on “progress in an era of strong headwinds”. Multi-site operators can book up to three free places each by emailing kai.kirkman@propelinfo.com. Speakers will include Michelle Hazlewood, partner at specialist licensing solicitors John Gaunt & Partners, Yolk founder Nick Philpott, Laura Mimoun, co-founder of Kaleido Rolls, Shereen Ritchie, chief operating officer of Buns from Home.  David McDowall, chief executive of Stonegate Group, will discuss evolving the UK’s biggest pub business during a cost-of-living crisis, simplifying its structure and providing it the right tools to continue to thrive. Clare Clough, UK managing director at Pret A Manger, will talk about the transformation of the iconic brand from London-focused grab-and-go operator to an omnichannel, nationwide business. Richard Ferrier, chief executive of the Heartwood Collection, will discuss rebranding the business, growing a premium pub estate, moving into the competitive letting rooms sector and growing in a challenging market. John Eckbert, chief executive of Five Guys, will talk about ten years of the brand being in the UK, its biggest challenges, how it stays ahead of the pack and what’s the size of the prize here and in Europe. Jeremy King, the co-founder of Corbin & King and doyenne of London’s dining scene, will talk to Propel group editor Mark Wingett about making his return to the sector, what he plans to do differently, and where he sees the restaurant market in the capital going. There will also be three panel sessions. Emma Bernardez, head of hospitality at haysmacintyre, will talk to David Roberts, corporate partner at CMS McKenna; Chris Miller, chief executive of White Rabbit; Thomas Boszko, partner at Alchemy Partners; Lizzie Ryan-Podbury, partner at Imbiba; and Steve Crosswell, relationship director at Cynergy Bank; about the current investment market, where the buyer activity is centred and current investment criteria in a volatile market. Stephen Owens, managing director of pubs & restaurants at Christie & Co, will discuss how the industry landscape is changing and what buyers are looking for, with Jenny Stratham, property director at McMullen, and Graeme Bunn, property director at Red Oak Taverns. Meanwhile Joe Heather, general manager of UK & Ireland at Deliverect; Johnnie Tate, founder of Yard Sale Pizza; and Mark Murphy, founder of Burgerism; will discuss what comes next as the sector continues to seek the best way of integrating a delivery model after the boom during the pandemic.

It's the little things that mean the most. Will Guidara has mastered the concept of "unreasonable hospitality" and provides great reminders of how little, thoughtful actions can result in customer loyalty. Check out the example of unreasonable hospitality below. It's a good one! What do you do to make your clients/customers surprised and delighted?

I love this stuff. And it's not just for hotels and restaurants. Absolutely every service business should think like this. If you're a creative agency and someone hires you to draft something up for their 10 year anniversary party, If you're a outsourced staffing company and you're hired because the client just closed a big round of funding, If you're an attorney and you're hired to draft closing docs for a sale, ... there are opportunities to do the job in a way that makes a client for life and creates a story they share. It's good for your business and let's be honest, it's just more fun. And if you're like, oh I don't have the budget to do stuff like this... Your finance person here is saying, this is customer retention and acquisition costs. You should ALWAYS have the budget for it even if you have to get extra creative and limit the actual cash out. This is often the cheapest and highest impact BD spend you can find. So go blow some minds.