Spherical ’s Post

Here’s an introduction to who I am and what I do. I’m excited to share things that I have learned along my journey to assist and encourage you and your team in your quest to connect more fully with your guests/customers and with each other. Elite Hospitality necessitates intentionality. Whether you realize it or not, if your business is guest-facing, it’s in the hospitality business. It’s time to get intentional! #WelcomeElevated #hospitality #business #team #training #development #teamsuccess #success #power #teamstrength #comprehensivehospitality #elitehospitality #elevatedhospitality #consistencymatters #foundationalhealth #organizationalhealth #perfectingthebasics #setyourteamupforsuccess #hospitalitymatters #guestfocused

🚀 Elevate Your Guest Experience in the Sport & Rec Industry! 🏆 In a world where "good enough" just doesn't cut it anymore, it's time to step up and exceed your guests' expectations! 🌟 Join us in New Orleans for an exclusive one-day seminar, "Sport & Rec Guest Experience: Good Enough is Not Good Enough Anymore," and learn how to deliver an exceptional experience that will set your business apart. 📅 Date: April 22, 2025 📍 Location: New Orleans, LA 🔗 Register Now: https://lnkd.in/edfvgMEk Why Attend? ✅ Defining Your Business Concept: Craft a unique identity that resonates with your guests. ✅ Aligning Your Culture: Create a culture that reflects your commitment to excellence. ✅ Recruiting and Hiring Personality: Find team members who embody your brand's values. ✅ Experience Delivery Tools: Implement tools to ensure consistent, high-quality service. ✅ Guest Service Mastery: Learn the art of personalized interactions and emotional connections. ✅ Leadership, Productivity, Engagement: Boost your team's performance and engagement. ✅ Change Management: Navigate changes smoothly to enhance guest experiences. 💡 What You'll Gain: Strategies to exceed customer expectations Techniques to foster lasting relationships with guests Insights into creating memorable "WOW" moments Lunch is on your own in the vibrant city of New Orleans! 🥘 Explore the local cuisine and take advantage of this incredible learning opportunity. Don't miss out—transform your guest experience and grow your business in new and exciting ways. 🌟 Get a preview of the program here --> https://lnkd.in/e9bJ8EtE #GuestExperience #SportAndRec #NewOrleans #CustomerService #Seminar #BusinessGrowth #ExceedExpectations #ElevateYourGame

I've always believed in the power of taking action and making things happen, especially in the dynamic world of hospitality. 🌟 'Just Get Stuff Done' resonates deeply with this philosophy, offering valuable insights on the proactive approach we need to succeed. Read the full article here: https://lnkd.in/grR4yfER

➡️ 'Unreasonable Hospitality' by Will Guidara https://lnkd.in/eqFrmPgD If there is anything that owning a business has taught me, it's that the number one asset we have is our people. I wise mentor once told us that money will come, customers will be won, and success will be a process...but first we must invest in the people who will build the roadmap of our brand, our business, and our mission. In my latest read of, Unreasonable Hospitality, Will Guidara agrees that the primary principle is to take care of those around us. The rest will follow.

Hospitality management involves applying strategic thinking, innovation, financial and transactional acumen, and a passion for service to the business of making guests or customers feel welcome

"Every time we say yes to one thing, we're saying no to something else." Hyatt Michael, Free to Focus One reason we are constantly busy is that we often forget opportunity costs - the cost of not doing something else with the time and resources This issue becomes bigger the more we grow, since our time becomes more valuable Therefore we need to continuously learn to be more selective about what we say yes and more stringent about what we say no What should you say no to? --------------------------------- 👉 Please like or share if this post added value to you 👉 Leave a comment, I am curious to hear your thoughts 👉 Follow me for short, simple, transferable and actionable content on how to do good and be successful #focus #no #opportunity

@Union Square Hospitality Group CEO @Danny Meyer’s comment, “don’t put your customer first,” may seem counterintuitive – and raise some eyebrows at the same time. But is this really a better way of doing business? With plans to have dinner at Gramercy Tavern while visiting my son, who’s a chef in Manhattan, I wanted to learn about why he chose this restaurant. In researching the restaurant to learn about their great food, one of the first videos I found on YouTube was Danny Meyer, sharing his workplace culture’s secret ingredient for his success. His management style: put employees first, customers second. The allure of eating at a Michelin Star and James Beard-awarded restaurant is what is getting customers in the door. What is keeping them coming back and spreading the news of their experiences? This is where I believe employers need to hone in on Mr. Meyer’s message - the service and experience they receive upon entering the doors is key to the success of any great restaurant, or business, i.e. employees are your greatest asset. Hiring for skills and qualifications can be quite easy. Many skill-based assessments are out there, and employers know what they need to have a job completed. The Millennial and GenZ  generations demand an organization that respects them and not just as a means to an end. How can employers capitalize on this motivation of employees? Strategic human capital management (HCM) is the answer. Being an integral piece of the value proposition, employees are motivated to move a business’ mission forward. Being able to hire for a cultural fit is the piece of the pie many employers are overlooking. But the results and ROI speak for themselves: new and returning customers, lower turnover, and greater revenue. Mr. Meyer’s strategy is certainly an example to follow. #HR #HumanResources #Humancapitalmanagement #companyculture 

Why do Hotels Need a Commercial Strategy Platform? A hotel's success relies heavily on the ability of its revenue management, marketing, and sales departments to seamlessly collaborate toward shared goals, breaking down the siloes that traditionally exist between these operational departments. This is made possible by implementing a robust commercial leadership team to oversee the three departments, keeping them working towards common business goals through collaborative action. With access to shared data, departments no longer work in isolation but collaboratively shape strategies that respond dynamically to market trends. This strategic alignment ensures that all efforts are synchronized, maximizing the impact of the hotel's commercial initiatives. 

✨ Crafting a high-performing hospitality team requires strategic planning and foresight. Explore these 5 essential steps to cultivate a standout team dedicated to delivering unparalleled service excellence! 💼✨ #HospitalityInsights #TeamDevelopment #CustomerExperience

Join me and HSMAI DC Chapter next Thursday, April 18 at Hyatt Regency Dulles for a great commercial strategy conversation! https://lnkd.in/gQ65frRZ Unlock the Secrets of Profitable Revenue Optimization: A Pivotal Education Event Join us for a dynamic education event, "How Revenue Optimization Happens," where you'll learn more about the convergence of revenue, sales, and marketing as part of a successful commercial strategy team. Our lineup features Brittany Cascanet, CRME (VP, Highgate) and Erica Lipscomb (SVP, Crescent Hotels & Resorts) in conversation with Jennifer Hill (VP, Kalibri Labs). We’ll also get to hear from Lee Callicutt, CSTP (Visit Montgomery, MD). Attendees Will Learn: The Essence of Commercial Strategy: Get a clear, no-nonsense explanation of what commercial strategy entails, separating myths from facts, and understanding its critical role in driving revenue optimization. Purpose and Impact: Discover the overarching purpose of commercial strategy and how it serves as the backbone of successful revenue management and growth in the competitive hotel industry. Practical Deployment: Even if you're not in a leadership position, learn immediate, actionable steps you can take to contribute to your organization's commercial strategy initiatives, driving meaningful change and optimizing profitable revenue. Who Should Attend? This event is perfect for hotel professionals across all levels who are keen to enhance their understanding of revenue optimization and commercial strategy, from front-line staff to senior management. If you're looking to elevate your career or your business, this event will provide you with the knowledge and tools needed to succeed. Don't miss out on this opportunity to transform your approach to revenue optimization. Reserve your spot today and take the first step towards mastering the art of commercial strategy, ensuring your hotel or not only survives but thrives in today's competitive landscape. #CommercialStrategy #HSMAIDC #RevenueOptimization #education