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Chase Bank

Chase Bank Review (August 2024)

Last Updated: Aug 9, 2024
In our Chase Bank review, we evaluate its checking, savings and certificate of deposit options, as well as customer ratings.

Written by Ashley Donohoe Written by Ashley Donohoe Contributor

Ashley Donohoe is a personal finance writer based in Cincinnati covering banking, loans, investments and taxation. She has written for several personal finance websites such as GoBanking Rates, The Balance and PocketSense.

Edited by Alyssa Trostle Edited by Alyssa Trostle Editor

Alyssa Trostle is a MarketWatch Guides team editor based in Pittsburgh. She has written and edited for marketing firms and publications across the U.S. and covered many different topics, including areas of legal practice, auto insurance and personal finance.

Reviewed by Barbara O'Neill, Ph.D. Reviewed by Barbara O'Neill, Ph.D. Reviewer

Barbara O’Neill , Ph.D., is an Ocala, Florida-based certified financial planner and the owner of Money Talk. She leverages her decades of financial experience and certifications to break down complex financial topics. O’Neill tweets personal finance information @moneytalk1, writes weekly blog posts and is the author of Flipping a Switch, a book about later-life financial transitions. In her free time, she enjoys reading, walking, playing bocce and attending concerts and plays.

Edited by Alyssa Trostle Edited by Alyssa Trostle Editor

Alyssa Trostle is a MarketWatch Guides team editor based in Pittsburgh. She has written and edited for marketing firms and publications across the U.S. and covered many different topics, including areas of legal practice, auto insurance and personal finance.

Reviewed by Barbara O'Neill, Ph.D. Reviewed by Barbara O'Neill, Ph.D. Reviewer

Barbara O’Neill , Ph.D., is an Ocala, Florida-based certified financial planner and the owner of Money Talk. She leverages her decades of financial experience and certifications to break down complex financial topics. O’Neill tweets personal finance information @moneytalk1, writes weekly blog posts and is the author of Flipping a Switch, a book about later-life financial transitions. In her free time, she enjoys reading, walking, playing bocce and attending concerts and plays.


Why You Can Trust the MarketWatch Guides Team

Here’s a breakdown of how we reviewed and rated top banks and credit unions

154 Institutions Monitored
Our team reviewed 154 of the country’s largest and most prominent financial institutions, from big banks like Chase and Bank of America to credit unions like Navy Federal Credit Union and PenFed Credit Union.
688 Products Studied
Total number of checking, saving, CDs, and money-market accounts that inform our review ratings.
719 Rates Tracked
The accounts with an annual percentage yield (APY) several times the national average rate receive the highest scores. Accounts with the lowest APY offering (under 1%) earn the least points.
10 Professionals Consulted
Before we began our research process, we consulted with financial advisors and industry experts to ensure our evaluations covered the banking product aspects that matter most to potential customers.

Chase Bank is the nation’s largest bank, according to the Federal Reserve. With thousands of branches and a highly rated digital banking platform, it’s an accessible choice for personal banking services. In addition to numerous deposit accounts, Chase offers several loan, credit and investment products, making it a single stop for many personal finance needs.

In this review, we at the MarketWatch Guides team explore Chase’s account options, as well as its overall banking experience and access. We also look at the bank’s reputation as well as the pros and cons of being a Chase customer.

Top Offers of August 10, 2024

You could get over 10 times** the average national savings account rate with our featured partners below.

*Annual Percentage Yield

**Accurate as of July 2024, assuming FDIC average savings rate of 0.45% and $2,500 deposit.

Chase Ratings

We give Chase 4 out of 5 stars overall after evaluating factors including its branch availability, account fees, interest rates and customer support. Here’s how the company scores in each of our review categories:

Flip Card Chase Bank
4.0 / out of 5 stars
Banking Experience and Access Chase Bank earned this score for offering 24/7 customer service and having physical branches in 48 states. 4.4 / 5
Checking Chase Bank earned this score for offering outstanding accounts for adults and children. 4.6 / 5
Savings Chase Bank earned this score for having no minimum deposit or minimum balance on its savings accounts, but the APYs offered are below average. 3.7 / 5
Certificate of Deposits (CDs) Chase Bank only has traditional CDs, so there are fewer options than competitors. 3.3 / 5

*Ratings are determined by our editorial review team. Learn more about our scoring methodology. Our review team reached out to Chase for a comment on its savings account and certificate of deposit score but did not receive a response.

Chase vs. Other Top Banks

When compared to three other top banks, Chase doesn’t score the highest in all of our review categories. However, its numerous branch locations provide an advantage over competitors for customers who want in-person banking. These four top banks are otherwise similar for the types of deposit accounts and the no-fee checking account options they offer.

Filters
Rating
At Least
Rating
4.0
Number of Branch Locations 3,900
Number of ATM Locations 15,000
Available deposit products Checking, savings, CDs
Compare Rates
Rating
3.8
Number of Branch Locations 4,600
Number of ATM Locations 11,000
Available deposit products Checking, savings, CDs
Compare Rates
Rating
4.2
Number of Branch Locations 650
Number of ATM Locations Access to over 65,000
Available deposit products Checking, savings, CDs
Compare Rates
Rating
4.0
Number of Branch Locations 4,700
Number of ATM Locations 16,000
Available deposit products Checking, savings, CDs
Compare Rates
Bank Rating Number of Branch Locations Number of ATM Locations Available deposit products See More
4.0
3,900 15,000 Checking, savings, CDs Compare Rates
3.8
4,600 11,000 Checking, savings, CDs Compare Rates
4.2
650 Access to over 65,000 Checking, savings, CDs Compare Rates
4.0
4,700 16,000 Checking, savings, CDs Compare Rates
Bank Rating Number of Branch Locations Number of ATM Locations Available deposit products See More
4.0
3,900 15,000 Checking, savings, CDs Compare Rates
3.8
4,600 11,000 Checking, savings, CDs Compare Rates
4.2
650 Access to over 65,000 Checking, savings, CDs Compare Rates
4.0
4,700 16,000 Checking, savings, CDs Compare Rates
No results were found.

*The bank offers a low fee that is waivable if at least one requirement is met, such as a recurring direct deposit, a minimum monthly balance or a linked savings account. Requirements vary by bank.

>> Related: Read our Bank of America review

Overview of Chase Bank: Pros and Cons

Chase Bank started in New York City in 1877 as Chase National Bank. It has since grown to become the banking provider to millions of people. There are more than 4,700 Chase branches in the U.S., including locations in all of the Lower 48 states. The bank also has a large ATM network with over 16,000 locations for convenient deposits and withdrawals.

Here are the pros and cons of being a Chase customer:

Pros

More than 4,700 branches and 16,000 ATMs

Many options for deposit accounts, credit cards, loans and investment accounts

Options for getting monthly fees waived on most checking and savings accounts

No minimum opening deposit (except for CDs)

Cons

Annual percentage yields (APYs) on checking and savings accounts that are far below the national average

Additional account or high balance requirements to have monthly fees waived on the most expensive checking and savings accounts

Limited free overdraft protection or free use of non-Chase ATMs only available with a few checking accounts

>> Related: Find out where a Chase Bank near you is located


Chase Bank Accounts

Chase’s personal banking services include savings, checking and CD accounts suited for customers with different financial goals. It offers many credit cards, including options with cash back and no annual fee. You can also get mortgages, auto loans and investment accounts through Chase.

Chase AccountStandard APY*Relationship APY*Minimum Opening Deposit
Chase Sapphire Checking0.01%N/A$0
Chase Private Client Checking0.01%N/A$0
Chase Premier Plus Checking0.01%N/A$0
Chase Total CheckingN/AN/A$0
Chase Secure BankingN/AN/A$0
Chase First BankingN/AN/A$0
Chase High School CheckingN/AN/A$0
Chase College CheckingN/AN/A$0
Chase Savings0.01%N/A$0
Chase Premier Savings0.01%0.02%$0
Chase Private Client Savings0.01%0.02%$0
Featured-term CD0.01%3.25% to 4.75%$1,000
Ladder-term CD0.01%0.02%$1,000
*APY accurate as of July 24, 2024. CD relationship rates shown are for deposits under $10,000. Chase may offer higher CD rates for deposits above $10,000. Rates may vary by location. Rates listed are for New York.

Chase Checking Accounts

Best for Kids and Students
4.6

Chase Checking Account Overview

Chase earns a 4.6-star rating from us for its checking accounts. It has options for children and adults, including interest-bearing accounts. None have a minimum deposit or minimum balance requirement, and only one has an unavoidable monthly fee.

Most of the bank’s checking accounts support Zelle payments, and you can set up automatic transfers to a linked Chase savings account. However, some accounts don’t support writing personal checks.

Chase Checking Account Options

Chase Sapphire Checking

Chase Sapphire Checking is ideal if you expect to have a large balance and want premium benefits. To get the account’s $25 monthly maintenance fee waived, you must keep a minimum $75,000 average beginning daily balance across eligible linked Chase accounts. You get these features:

  • Refunds of fees charged by non-Chase ATMs
  • Free Chase checks
  • No overdraft fees for up to four days per year
  • Free cashier’s checks and money orders
  • Free wire transfers
  • 24/7 dedicated phone support
  • Free rush debit card replacement
  • Foreign exchange rate adjustments for ATM and debit card transactions
  • Increased debit card daily purchase limit
  • Increased limits for ATM withdrawals, Zelle and remote check deposits
  • No legal processing costs
  • Waived monthly fees on nine eligible checking accounts (excluding Private Client Checking)
  • Waived monthly fees on eligible savings accounts (excluding Private Client Savings)

Account funds earn an APY with no relationship rate option. There’s no early access to direct deposits, and overdrafts beyond four annually will cost $34.

Chase Private Client Checking

Suited for customers with a lot of money to manage, Chase Private Client Checking is the bank’s other high-end account option. In addition to the Chase Sapphire benefits mentioned above, this account gives you these perks:

  • Free custom checks instead of regular Chase designs
  • Support from a private client banker and business banking adviser
  • Lower auto and home loan rates
  • Rental fee waiver for existing safe deposit boxes (size limits apply)
  • Entertainment and sports perks
  • Waived monthly fees on up to nine Private Client Checking accounts
  • Waived monthly fees on eligible savings accounts (excluding Premier Savings)

Chase Private Client Checking pays a small amount of interest. You won’t have early access to direct deposit funds. At $35, this account’s monthly fee is the highest of any Chase personal checking or savings option. You can get the fee waived by meeting one of these requirements:

  • Linking a Chase Platinum Business Checking℠ account
  • Maintaining a $150,000 minimum average beginning daily balance across eligible Chase accounts
Chase Premier Plus Checking

Chase Premier Plus Checking is a mid-range option for people who want to save on certain transactions. It pays a small amount of interest and offers these free services and perks:

  • No Chase fees on four non-Chase ATM transactions per statement cycle (unlimited for active-duty and reserve military members)
  • Chase personal checks
  • Money orders
  • Cashier’s checks
  • Wire transfers (for active-duty and reserve military members only)
  • Waived monthly fees for two Chase checking accounts (excluding Sapphire Checking and Private Client Checking)
  • Waived monthly fee for a Chase savings account (excluding Private Client Savings)

Chase Premier Plus Checking doesn’t support early direct deposits. Additionally, it has a $25 monthly maintenance fee unless you meet one of these requirements:

  • Being a veteran or current member of the U.S. military
  • Maintaining a $15,000 minimum average beginning daily balance across eligible linked Chase accounts
  • Having a Chase first mortgage linked to a Chase account for automatic payments
Chase Total Checking

Chase Total Checking might appeal to customers who want common checking account features, including overdraft protection, Zelle and autosave tools. You can have the $12 monthly waived fee if you meet one of these conditions during each statement each cycle:

  • $1,500 minimum beginning daily balance
  • $500 minimum in qualified electronic deposits
  • $5,000 minimum average beginning daily balance across eligible Chase accounts

This account doesn’t pay interest or let you withdraw direct deposits early. The bank charges for cashier’s checks, money orders and use of non-Chase ATMs. You’ll also need to purchase a checkbook to write checks.

Chase offers a $300 bonus for new customers who open a Total Checking account and receive direct deposits of at least $500 within 90 days. The offer ends July 24, 2024.

Chase Secure Banking

Chase Secure Banking is best for those who don’t need checkbooks, overdraft protection or wire transfers. It supports digital payments, including Zelle and online bill pay, and provides free cashier’s checks and money orders. You can also access your direct deposits up to two business days early.

One of the biggest downsides of the Secure Banking account is the unavoidable $4.95 monthly fee. Also, you won’t be reimbursed for non-Chase ATM fees, and the account doesn’t earn interest.

Currently, Chase offers a $100 sign-up bonus for new checking customers. The offer ends July 24, 2024.

Chase First Banking

Chase First Banking is for customers who have a qualifying Chase checking account and want to help a 6- to 17-year-old child learn about financial management. This non-interest-bearing account has no monthly fee and offers spending and saving tools online. The included debit card supports cash withdrawals and everyday spending.

The bank only allows the account to be funded through transfers from the parent or guardian’s linked checking account. Chase First Banking doesn’t support many common transactions, including:

  • Direct deposits
  • Wire transfers
  • Check deposits
  • Deposits at ATMs
  • Online bill payments
  • Zelle
  • Check writing

There’s also no overdraft protection, and using a non-Chase ATM comes with a fee.

Chase High School Checking

Chase High School Checking is a bank account shared by a 13- to 17-year-old student and a parent or guardian. There’s no monthly fee, but the parent must link a qualifying Chase checking account. Unlike Chase First Banking, this account supports typical transactions, including Zelle, direct deposit and mobile check deposit.

However, High School Checking lacks overdraft protection and doesn’t pay interest. Another drawback is that you can only apply for this account in person at a Chase branch.

Chase College Checking

Chase College Checking is for 17- to 24-year-olds who are in college or vocational, technical or trade school and want an affordable account with typical banking features. The bank waives the $6 monthly fee for five years or until graduation, whichever comes first. Here are the other options for getting Chase to waive the fee:

  • Maintain a minimum $5,000 average ending day balance
  • Have one or more qualified electronic deposits (such as a paycheck) each statement cycle

This Chase bank account supports overdraft protection, direct deposit, Zelle and automatic transfers to a linked savings account. However, the bank doesn’t pay interest or reimburse non-Chase ATM fees for these account holders. Plus, the bank requires 17-year-olds and those who don’t have Social Security numbers to apply in person.

Chase Savings Accounts

3.7

Chase Savings Account Overview

We give Chase a 3.7-star rating for its three savings account options. They don’t have requirements for a minimum opening deposit or minimum balance. All three accounts come with an ATM card and let you set up automatic transfers to a linked Chase checking account. However, their APYs are below the national average, and Zelle and online bill pay aren’t available.

Chase Savings Account Options

Chase Savings

Chase Savings is ideal for people who want an accessible, low-cost savings account. It has a $5 monthly fee that the bank waives if any one of these conditions is met during each statement period:

  • $300 minimum balance at the beginning of each day
  • Linked Chase College Checking account for overdraft protection
  • An account holder under 18 years old
  • A Chase checking account with at least $25 in repeating or autosave transfers
  • A Chase Sapphire, Premier Plus or Private Client checking account linked to the account

Two drawbacks of the Chase Savings account are that it earns a low APY and isn’t eligible for higher relationship rates.

Chase Premier Savings

A Chase Premier Savings account best suits savers who can qualify for higher relationship rates. This requires having a linked Chase Sapphire or Premier Plus checking account and using it for five or more qualifying transactions each statement period.

The account’s high $25 monthly fee is a disadvantage given the low APY. However, the fee is waived if you have a $15,000 minimum daily beginning balance or a linked Chase Sapphire or Premier Plus checking account.

Chase Private Client Savings

Available only to customers with a Chase Private Client Checking account, the Chase Private Client Savings account is good for avoiding fees. In addition to paying no monthly service fee, you can use any ATM worldwide and have the charges refunded. Other waived charges include:

  • Cashier’s checks
  • Money orders
  • Wire transfers
  • Stop-payment fees
  • Rush replacement for an ATM card
  • Legal processing costs

You can expect the relationship APY since a Chase Private Checking account is required.

Review our list of the best savings accounts if you’re not interested in Chase.

Chase Bank CDs

3.3

Chase Featured-Term CD

Chase’s CDs most benefit savers who have a Chase checking account and qualify for the more competitive relationship rates. Terms are as short as one month and as long as 10 years. This gives you many options based on how soon you need to withdraw the funds.

The standard APY applies regardless of the CD amount or the term length. However, relationship rates may be higher for certain CD terms or larger deposits.

Withdrawing funds before a Chase CD’s maturity date results in an early withdrawal penalty. The minimum fee is seven days’ worth of interest for withdrawals during the first six days of the CD term. Otherwise, the maximum penalty is based on the CD term:

  • Terms less than six months: 90 days’ worth of interest
  • Six- to 23-month term: 180 days’ worth of interest
  • Minimum 24-month term: 365 days’ worth of interest

Chase CD Ladder

Chase’s CD ladders are only available to Private Client Checking customers. They’re made up of four CDs that have different term lengths and are opened simultaneously, all with the same deposit amount. Chase offers two options for a set of four CDs.

The benefit is you can have easier access to your money than you would with just one CD with a longer term. As each CD matures, it automatically renews for the longest term in the ladder unless you withdraw the funds.

Low APYs are the main disadvantage of Chase’s CD ladders. Their APYs are low at both standard and relationship rates. This means opening individual CDs can get you much better rates. Plus, early withdrawal penalties still apply.

>> Related: Learn more about Chase CD rates

Chase Bank Customer Reviews

In our December 2023 MarketWatch Guides consumer banking survey, 64% of respondents who use Chase as their primary bank reported being extremely satisfied with their overall banking experience. And 32% said they were moderately satisfied. Other large banks such as Bank of America, Citi and Wells Fargo received similar survey results.

Chase has gained a positive reputation for its financial services. Bauer Financial gives the bank a “Superior” 5.0-star rating, indicating a strong recommendation. Chase has an A+ rating with the Better Business Bureau. In the J.D. Power 2023 U.S. Retail Banking Satisfaction Study, Chase ranked among the top three banks in nine out of 15 regions.

Chase’s mobile app has average customer ratings of 4.8 out of 5.0 stars on Apple’s App Store and 4.4 out of 5.0 stars on Google Play. Customers often mention the app is secure and easy to use and has helpful features for completing everyday transactions. Complaints often focus on sign-in issues, occasional service outages and slowdowns moving between screens.

Our review team reached out to Chase for a comment on these complaints but has not yet received a response.

The bank has taken several steps to improve the customer experience over the last several years. These include enhancing digital banking features, opening additional branches and supporting early direct deposit. It has also expanded its customer support to social media platforms.

>> Related: Learn more in our banking customer survey


The Bottom Line: Is Chase Right for You?

Chase can fit your banking needs if you want flexibility for in-person and online banking and prefer a large, highly reputable financial institution with many product offerings. While some monthly account fees are high, it may be worth getting an account if you qualify for a waiver.

Chase can be a good option for checking accounts with perks, as it made it onto our list of the top checking accounts. But if you’re looking for competitive savings and CD rates, Chase often falls short compared to popular online banks. You should also consider potential overdraft fees and out-of-network ATM fees since they can add up.


FAQ: Chase Reviews

Chase is a good bank to use for its accessibility to branches, ATMs and mobile banking, as well as its wide range of personal banking products and services. However, other financial institutions offer higher interest rates on deposit accounts.

Cons of Chase include its mostly low interest rates, expensive monthly fees for certain accounts and limited access to free overdraft protection and free use of non-Chase ATMs.

Chase has more branch and ATM locations than Bank of America, but determining which bank is better depends on the financial products you need. Bank of America has fewer checking and savings products but more CD types than Chase. Check out our Bank of America review to compare for yourself.


Methodology

Our team researched more than 100 of the country’s largest and most prominent financial institutions, collecting information on each provider’s account options, fees, rates, terms and customer experience. We then scored each firm based on the data points and metrics that matter most to potential customers. Read our full methodology.

  • Savings and money market accounts (35% of total score): The best scores go to banks, loans and fintech companies with high interest rates and low or no fees or minimum opening deposits.
  • Checking accounts (30% of total score): High marks are given to those with multiple accounts and minimal fees, plus benefits such as reward programs and mobile check deposit.
  • Certificates of deposit (20% of total score): Top-rated financial institutions have low or no minimum opening deposits, as well as a variety of term options and specialty CDs for flexibility.
  • Banking experience and access (15% of total score): Providers that excel in this category have large branch and ATM networks and multiple checking and savings accounts, and they earn more points for offering CDs and money market accounts.

All America Bank, Alliant Credit Union, Ally Bank, Amerant Bank, America First Credit Union, American Airlines Credit Union, American Express National Bank, Apple Bank, Arvest Bank, Associated Bank, Axos Bank, Banesco Bank, Bank of America, Bank of Hope, Bank Purely, Bank5 Connect, Barclays, Bask Bank, BECU (Boeing Employees Credit Union), Bethpage Federal Credit Union, BMO, BMO Alto Bank, Bread Savings (formerly Comenity Direct), BrioDirect, Capital One Bank, CFG Bank, Charles Schwab, Charlie Financial, Chase Bank, Chime, CIBC USA, CIT Bank, Citibank, Citizens, Citizens Bank, Colorado Federal Savings Bank, Comerica Bank, Connexus Credit Union, Consumers Credit Union, Credit One Bank, Cross River Bank, Current, Customers Bank, Delta Community Credit Union, Discover Bank, East West Bank, Emigrant Direct, EverBank (formerly TIAA Bank), Federal Savings Bank, Fifth Third Bank, First Citizens Bank, First Internet Bank (of Indiana), First National Bank of America, First Tech Federal Credit Union, FNBO Direct, Frost Bank, Golden 1 Credit Union, Heritage Bank NA, HSBC, Huntington Bank, KeyBank, Lafayette Federal Credit Union, Lake Michigan Credit Union, LendingClub, Limelight Bank, Live Oak Bank, Lonestar Bank, M.Y. Safra Bank, M&T Bank, Marcus by Goldman Sachs, Mercury Bank, Merrick Bank, Michigan State University Federal Credit Union, Milli, Morgan Stanley Private Bank, Mountain America Credit Union, My eBanc, MySavingsDirect, National Bank of Kansas City, Navy Federal Credit Union, NBKC Bank, North American Savings Bank (NASB), Northpointe Bank, Patelco Credit Union, PenFed Credit Union (Pentagon Federal), PNC Bank, Popular Direct, Presidential Bank, Provident Bank, Quontic Bank, Quorum Federal Credit Union, Randolph-Brooks Federal Credit Union, Regions Bank, Ridgewood Savings Bank, Rising Bank, Salem Five Direct, Sallie Mae Bank, Santander Bank, SchoolsFirst Federal Credit Union, Security Service Federal Credit Union, Service Credit Union, SoFi Bank, South State Bank, Spectrum Credit Union, Spring Bank, Star One Credit Union, State Bank of Texas, State Department Federal Credit Union, State Employees’ Credit Union, Suncoast Credit Union, Sutton Bank, Synchrony Bank, Synovus Bank, TD Bank, Texas Capital Bank, Third Federal Savings & Loan, Transportation Alliance Bank (TAB Bank), Truist Bank, U.S. Bank, UFB Direct, Umpqua Bank, Upgrade, USAA Bank, USAlliance Financial, Valley National Bank, Varo Bank, Vio Bank, VyStar Credit Union, Webbank, Webster Bank, Wells Fargo, Western State Bank, Zions Bank, Zynlo Bank


**Data accurate at time of publication

Editor’s Note: Before making significant financial decisions, consider reviewing your options with someone you trust, such as a financial adviser, credit counselor or financial professional, since every person’s situation and needs are different.


If you have feedback or questions about this article, please email the MarketWatch Guides team at editors@marketwatchguides.com.

Meet the Team

Ashley Donohoe is a personal finance writer based in Cincinnati covering banking, loans, investments and taxation. She has written for several personal finance websites such as GoBanking Rates, The Balance and PocketSense.

Learn more about Ashley Donohoe

Alyssa Trostle is a MarketWatch Guides team editor based in Pittsburgh. She has written and edited for marketing firms and publications across the U.S. and covered many different topics, including areas of legal practice, auto insurance and personal finance.

Learn more about Alyssa Trostle

Barbara O’Neill , Ph.D., is an Ocala, Florida-based certified financial planner and the owner of Money Talk. She leverages her decades of financial experience and certifications to break down complex financial topics. O’Neill tweets personal finance information @moneytalk1, writes weekly blog posts and is the author of Flipping a Switch, a book about later-life financial transitions. In her free time, she enjoys reading, walking, playing bocce and attending concerts and plays.

Learn more about Barbara O'Neill, Ph.D.

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