If you don't receive your order, or it shows up different than described, PayPal Purchase Protection will help you get reimbursed for eligible items.1 Terms and limitations apply.
When you check out with PayPal, eligible purchases are protected no matter how you choose to pay — credit, debit, PayPal balance and more.1
You can even protect eligible purchases1 when you send money through Goods & Services at no cost to you.
Purchase Protection covers most items purchased with PayPal. Help protect your spending on items like apparel, travel and more. Terms and limitations apply.
If there’s an issue, we’ll help get it resolved. On average, claims are settled in 14 days so you can count on a timely decision.2,3
Check if your purchase is eligible for a refund.2
Report a problem with your purchase in the resolution center.
We’ll review your claim and get back to you with any additional requests and a final decision.
See how Purchase Protection works — and how we've got you covered.
Easily and securely spend, send, and manage your transactions—all in one place. Download the app on your phone or sign up for free online.
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