Reviews, Sales, and Service Ratings for
Aegis

When I contacted, it was with Zurich's Claim Center, not Aegis and that person was responsive.

Since I have filed a claim I am waiting to hear back. One thing that left me puzzled was the lack or reply about any confirmation of having received documentation and claim materials.

Let's see how this plays out.

N/A

Not having an online site to file claims is cumbersome and outdated. The process of calling an agent who then has to walk you through the process verbally, then submit things to an email address followed by waiting for several days before you even get a claim number is exasperating. This will be followed by a several week wait u til you find out if more information is needed or if the claim is approved/denied. I may use squaremouth again, but there is a very low likelihood that I will purchase a policy from Aegis.

The day before the trip we realized that the start date for the insurance didn't include the first day of flights. The customer service young woman we talked to was so helpful. She changed the date and sent us a revised email, all at no additional cost. We were very amazed and pleased.

The problem that we are having is that Aegis hands off their claim to an underwriter. We filed this claim on June 9th, we resubmitted it on June 26th and still have not resolved this. Zurich, the underwriter, gets zero stars.

Outstanding service and response to my inquiry about policy terms.

The insurance was very confusing. I didn't realize I purchased insurance only if our trip never started. I had to go home from our trip after a few days do to illness.
I will never buy insurance again. This was my first and last time doing so!!

Thank you for sharing your feedback with us. We understand that insurance details can sometimes be confusing, and we sincerely regret any misunderstanding regarding the coverage you purchased.

Unfortunately, the policy you purchased was our trip cancellation product, specifically designed to protect against events that prevent you from starting your trip. For situations where your trip is cut short after it has begun, our comprehensive products include both trip cancellation and trip interruption coverage, along with a range of additional benefits. We are committed to providing clear and detailed information about our products to ensure our customers can make informed decisions. If you reconsider purchasing insurance in the future, please don't hesitate to contact us directly so we can assist you in selecting the best product that aligns with your needs.

Fairly easy to purchase and decent price. Fortunately, did not need to use.

Thank you for sharing your experience! We're happy to hear that you found our travel insurance easy to purchase and reasonably priced. It's great to know you didn't need to use it, but rest assured, we're always here to assist you if ever needed.

I have been using SquareMouth for several travel insurance trips. First time using Aegis and they were wonderful - made recommendations, answered my questions, and were not pushy at all. Will use them again.