Reviews, Sales, and Service Ratings for
Aegis

The insurance was very confusing. I didn't realize I purchased insurance only if our trip never started. I had to go home from our trip after a few days do to illness.
I will never buy insurance again. This was my first and last time doing so!!

Thank you for sharing your feedback with us. We understand that insurance details can sometimes be confusing, and we sincerely regret any misunderstanding regarding the coverage you purchased.

Unfortunately, the policy you purchased was our trip cancellation product, specifically designed to protect against events that prevent you from starting your trip. For situations where your trip is cut short after it has begun, our comprehensive products include both trip cancellation and trip interruption coverage, along with a range of additional benefits. We are committed to providing clear and detailed information about our products to ensure our customers can make informed decisions. If you reconsider purchasing insurance in the future, please don't hesitate to contact us directly so we can assist you in selecting the best product that aligns with your needs.

In the middle of the claim. We will see how it goes through the process.

I emailed Aegis on 6/3 for assistance with making a claim, and received the following message: "This is to confirm that your email was received, please allow ten business days for new claim notification documents to be processed."

I also attempted to call their customer service number, but the phone rang for over an hour before I had to hang up.

Today is 6/8 and I have yet to hear back from Aegis. I also have yet to submit any documents, and do not have any instruction on how to do so either.

I had booked a cruise on American queen voyages and about three weeks before the the cruise the company went into a chapter 11 bankruptcy.
It will be a while before I get my deposit back, if ever.

I have a medical claim for about $275. My primary is medicar and I have a supplement with Cigna. I know medicare will not cover this expense and I doubt that Cigna will. But the claims department told me that this is a secondary insurance and I must submit to my primary insurance first.

One of the phone numbers for Aegis just rang and rang...no answer. Finally called a different one and able to talk to a real person who was able to help me. From there on was a good experience

Thank you for taking the time to post your review, we always appreciate the feedback. We have checked our phone records and do see three calls on March 11 all were answered within 11 seconds and were for 9, 5 and 13 minutes in duration. We are happy to know that you were able to get your questions answered and a claim initiated.

We would like to investigate which number you dialed that rang without an answer. We’ve left our contact information on your voicemail so you may share this information.

Should you have any questions or concerns, please feel free to contact our team at (800) 498-9540.

I didn't know I needed to file a medical claim with my Medicare supplement carrier before Aegis would consider my claim for medical expenses incurred on my trip to South America.

Thank you for taking the time to post your review. The Choice Plan as noted is Secondary in Medical Coverage to your own Primary Medical Insurance (Medicare in your instance). This information is noted on the policy documents you received on the Summary of Benefits, and on page 13 of the Schedule of Benefits. In addition, on the SquareMouth page when comparing the competitors plans, it is noted as well, with a Help Text blurb which describes the difference between Primary and Secondary coverages.

Once your claim is settled with your primary provider, you may submit the balance to be considered for reimbursement through our team of adjusters. We hope this process isn’t too inconvenient & should you have any questions or concerns, please reach out to our team at 800.498.9540. You might be pleased to know that we’re in the process of converting this plan to include Primary Medical coverage which hopefully you’ll consider for your next trip.

Due to a medical diagnosis I had to cancel the cruise, which I did on March 11. I still have not received my refund, however my travel mate received her refund from Global 2 weeks ago. I see no reason for this delay and would never recommend Aegis to anyone. Please see what you can do to expedite my refund. I was so looking forward to that cruise but it just couldn't happen.
I submitted all the paperwork they requested so I see no reason for the delay. It is a legitimate claim. Stage 4 bone cancer is no joke!
Respectfully,
Janet Deardorff

We’re very sorry for the medical diagnosis which was the reason for your Trip Cancellation. With the tracking number you recently provided, it was discovered the parcel you sent us was addressed to the wrong address. It was now able to be retrieved and we have requested an expeditious review and adjudication.

We are very sorry for what you are going through and will do our best to see the claim is adjudicated as quickly as possible. Should you have any questions or concerns, please feel free to contact our team at (800) 498-9540.

I have purchased travel insurance each time I purchase a vacation, and have never had a need to file a claim.

This time, I was actually the victim of a theft of one item of personal property, my sunglasses. I filed a report with the cruise line and a thorough investigation was conducted.

Once I returned home, I double checked my coverage for baggage and personal effects and the policy states:

We will reimburse the Insured for a Baggage and Personal Effects Benefit, for direct loss, theft, damage or
destruction of his/her Baggage, Personal Effects, passports or visas during a Covered Trip, up to the
corresponding Maximum Covered Amount per Insured shown in the Schedule.

I read the exclusions that were on page 25 of 29. There is a paragraph excluding artificial limbs and prosthetic devices, etc. which I only skimmed as I did not think sunglasses would be in that category.

I submitted a claim yesterday and promptly received a denial stating indeed my sunglasses were not covered as follows:

artificial limbs or other prosthetic devices, artificial teeth, dental bridges, dentures, dental braces,
retainers or other orthodontic devices, hearing ****, any type of eyeglasses, sunglasses or contact
lenses;

I don't know how I possibly missed reading this one word in a 29 page document, but I did.

I realize this is not a claim for a large amount, I just find it frustrating that something so commonly used by most people would be excluded and the exclusion buried along with artificial medical devices.

We’re sorry to hear that the insured was not happy that sunglasses are excluded from the Baggage & Personal Effects benefit. We can assure you that this exclusion is not unique to this policy or our company. You’ll find eyeglasses and sunglasses excluded from almost every travel insurance policy sold in this country. We remain at the insured’s disposal should they have any additional questions & would certainly have informed her of this exclusion should she had inquired at the time of purchase.

We purchased a “cancel for any reason” policy. Several months prior to the departure date of the trip, the tour company cancelled the trip.
I contacted an agent to file a claim and was told what information they required which I supplied in the form of a letter from the tour company.
I have sent the information twice because there was no response to the first submission, neither has there been a response on the second submission.
Not satisfied with customer service under these circumstances.

On March 13, 2024, Elena contacted us by phone, notifying us of the cancellation of her trip by the travel supplier. We instructed her to send supporting documentation via email. Unfortunately, her initial email, which came to us without any content, inadvertently ended up in our junk folder, leading to us not receiving it. Despite her subsequent attempt on April 3, 2024, which also ended up in the junk folder, we were unaware of the oversight until April 28, 2024, when SquareMouth brought it to our attention.

We immediately reached out to Elena via email and voicemail to apologize for the inconvenience. We sincerely appreciate Elena's patience throughout this process. A refund check is now being issued to her, and her policy has been canceled as per her original request. We value Elena as a customer and thank her for her understanding.