Walmart shoppers slam new store design as ‘turn off’ after items are all shuffled – and fumes she’s not a paid employee
ONE Walmart customer is not a fan of the "new store design" in their local store.
They raged about it on X/Twitter.
In recent years, major retail chains like Walmart have been reimagining their store layouts and checkout systems to adapt to changing consumer behaviors and technological advancements.
However, not all customers are embracing these changes with open arms.
One such customer said, tweeting at Walmart, "Your new store design is a turn-off [sic]. What is the purpose of moving everything around?
"Why don't you have real cashiers?" they added.
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"I'm not being paid to check myself out and I'm not going to.
"I left a full shopping cart due to no cashier."
Walmart, like many retailers, has been increasingly integrating self-checkout systems as part of its strategy to streamline operations and enhance efficiency.
These systems are designed to reduce waiting times and operational costs, offering a faster checkout experience for customers who are comfortable with self-service technology.
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However, for some shoppers, especially those with large or complex purchases, self-checkout can be a daunting task that adds stress to their shopping experience.
NEW LOOK
In February, Walmart's CEO Doug McMillon unveiled an ambitious plan to remodel 926 stores by next year, a significant step in the retail giant's ongoing efforts to enhance the shopping experience for its customers.
This sweeping initiative aims to create a more efficient and enjoyable shopping environment, leveraging new technology and innovative store designs.
The primary goal of these new store designs is to "streamline" the shopping process.
By rethinking the layout and flow of the stores, Walmart hopes to make it easier for customers to navigate and find what they need quickly.
One of the key features of the remodels is the introduction of showrooms for furniture, allowing customers to visualize products in a more home-like setting.
This shift not only enhances the shopping experience but also aligns with modern retail trends that prioritize experiential shopping.
In addition to the new layouts, Walmart is embracing cutting-edge technology to further improve efficiency and convenience.
The introduction of Walmart Pay, a no-touch payment app, is a significant move towards a more seamless checkout process.
John Furner, Walmart's US CEO, emphasized the company's commitment to improving efficiency through these renovations. "We opened the store up," Furner said.
"We're really proud of the results in apparel and home and beauty."
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Meanwhile, Walmart customers fume at the shopping cart height change as others spot two more design flaws.
And Kroger's CEO confirmed the fate of 579 stores across the US after pledging a huge sell-off.