My speakers don’t work properly and Apple won’t provide a refund. What are my entitlements?
You have a right to return the product if you think it’s faulty, says policy expert Kat George – but it will take some time and effort to claim your refund
I cancelled my Airbnb booking within the appropriate timeframe. Why won’t they issue my refund?
The good news is you made the booking while in Australia via the Australian arm of Airbnb, so national consumer law applies, writes policy expert Kat George. With persistence, it’s likely you’ll get your money back
A package I ordered weeks ago is lost in transit. How can I fast-track a resolution?
Because the loss was out of the store’s control, it isn’t legally obliged to provide you with a refund or replacement, writes Australian policy expert Kat George. But you can still pursue a solution
I bought a vehicle from a used car yard. More and more problems emerge with it. What can I do?
Australia has a widespread problem with lemon cars, writes consumer law and policy professional Kat George.But resolving your issues will be an uphill battle
I contacted my bank to report a scam purchase. Why didn’t it cancel the transaction?
You’ve done all the right things since being scammed, writes Australian consumer law and policy professional Kat George.But there are a few more steps you can take to protect yourself and others
We paid home movers $11,000 and they damaged an irreplaceable table. What can we do?
Australian consumer law protects you for services as well as goods, writes policy professional Kat George, and you can claim not just your costs but your wasted time
I wasn’t notified when my 9am flight time changed to 6am. Can I get compensation?
You shouldn’t have to wear the cost of those expensive replacement tickets, writes Australian policy expert Kat George. But pursuing this might be frustrating
I want my property revalued as part of my mortgage renegotiation. Is my bank obliged to do this?
In Australia, banks are covered by the Banking Code of Practice, writes consumer law and policy professional Kat George. Call your bank and remind it of the code
I’m a renter. My property’s real estate agent has been using offshore staff. Is this legal?
This sounds very stressful, says Australian consumer law and policy professional Kat George. Your best next step might be making this your landlord’s problem
Depop says I’m entitled to a refund but Paypal refused my claim. Who is right?
Conflicting terms and conditions can be confusing, Australian consumer law and policy professional Kat George says – but you have avenues to dispute this decision
An Australian airline cancelled our flight and we want a refund. Is there anything we can do?
Airline policies often allow for more than consumers know about, says Australian consumer law and policy professional Kat George.But getting your entitlements could be hard work
My $1,000 laptop died after two years. It had a one-year warranty. Is complaining a waste of time?
Your basic consumer rights aren’t interchangeable for product warranties, says Australian consumer law and policy professional Kat George –even if the warranty has expired your rights still apply
Why is customer service so poor at some corporations – and when should I complain?
Consumer law and policy professional Kat George explains why customers are often left hanging on the phone, and what they can do to find a resolution to their issue
Prices that change by the second: why shopping around for deals online isn’t always worth it
Kat George
Most of us are familiar with dynamic or personalised pricing with airlines, but with the growth of online sales, the price of almost any product could be affected