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The Guardian - Back to homeThe Guardian

Zoe Wood

Zoe Wood is the Guardian's consumer affairs correspondent. Follow her on Twitter

July 2024

  • Uber Eats Food Delivery Courier cycles across a city square<br>PMG948 Uber Eats Food Delivery Courier cycles across a city square

    Consumer champions
    Uber Eats has failed to deliver after a £19,000 fraud

  • Fridges, washing machines, dishwashers illustration

    Money hacks
    Repair or replace? How to get the best deal on fridges, dishwashers and washing machines

  • A metered water bill from Water Plus claimed a church owed £500.

    Consumer champions
    Debt collectors are chasing my 84-year-old mother over a water bill

  • Heineken beer bottles of the alcohol free beer brand Heineken 0.0.

    Low alcohol sales boom ahead of Euros final

  • England’s pubs prepare to pull 10m extra pints on Euros final day

  • Trader recommendation websites must vet firms, says watchdog

  • Consumer champions
    Our car was no longer driveable after valet parking at Gatwick

  • Consumer champions
    Sparks fly as M&S says no to a plastic loyalty card

June 2024

  • HMRC tax letter heading surrounded by UK currency

    Number of UK income tax payers leaps by 4.4m in three years due to threshold freeze

  • A woman searches through tons of used clothes in the Atacama desert in Chile

    John Lewis clothing range aims to ‘minimise waste and maximise longevity’

  • A nursery teacher plays with three young children around a low table

    Tax giveaways, rent caps and childcare: what the manifestos would mean for your finances

  • A paper application to grant probaate.

    Consumer champions
    My husband died, and now I can’t access our savings or sell our house

  • ‘Bridgerton universe’ has added £275m to UK economy, says Netflix

  • Crochet shakes off stuffy old image to become fashion’s freshest DIY trend

  • Consumer champions
    National lottery app can’t pay out my winnings

  • Consumer champions
    Esure refuses to cover my home after policy expired

  • Members only: are loyalty card discounts a good deal for UK consumers?

May 2024

  • Santander bank logo

    Santander customers’ private data put up for sale for $2m by hackers

    ShinyHunters stole information including bank and credit card numbers, as well as staff HR details
  • Coloured houses in Bristol

    UK house prices return to growth as market ‘shows signs of resilience’

    Rate more than doubles to 1.3% in May and average property price rises to £264,249, Nationwide says
  • A child holding a red plastic toy train.

    Ditch brightly coloured plastic, anti-waste researchers tell firms

    Studies find red, blue and green plastic decomposes into microplastic particles faster than plainer colours
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