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Facebook goes down, affecting both website and apps

This article is more than 10 years old

Users worldwide were unable to access the social network for 20 minutes as it suffered its longest outage within recent memory

Facebook unavailable during longest outage in four years

 Updated 
Thu 19 Jun 2014 05.37 EDTFirst published on Thu 19 Jun 2014 04.15 EDT
Facebook outage
Facebook has suffered an outage affecting all traffic from the internet and apps to the social network. Photograph: Screengrab
Facebook has suffered an outage affecting all traffic from the internet and apps to the social network. Photograph: Screengrab

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“Earlier this morning, we experienced an issue that prevented people from posting to Facebook for a brief period of time. We resolved the issue quickly, and we are now back to 100%. We're sorry for any inconvenience this may have caused,” said a Facebook spokesperson in a statement sent to the Guardian.

The social network failed to explain what the issue was that caused the outage, but it is likely to have been something major to affect sites and apps globally. Facebook has servers dotted around the world to serve users in different countries and providing redundancy. A small, single server outage is unlikely to have caused the major issues seen today.

The last major outage to hit Facebook occurred in 2010 when the site was unreachable for 2.5 hours, the worst for four years.

The 2010 failure was due to a server error that caused Facebook's automated systems to corrupt services and cause more damage than it could fix, according to the social network.

Facebook explains that its automated systems normally detect and fix errors that could lead to outages, but an intentional change in some crucial files was erroneously detected as invalid by the automated systems.

The problem was exasperated by users, who in visiting the site and getting error messages caused the servers to create more logged errors overloading the site's system.

As people decamped from Facebook there was an immediate surge in Twitter traffic to the Guardian, as users flocked to other means to complain about Facebook and continue sharing and talking about stories.

A large spike in Twitter referral traffic followed the Facebook outage. The graphs show a similar level of traffic, although the Y-axis are not identical. Photograph: Screengrab

Facebook's outage hit more than just the social network as users sharing stories on the site are one of the main drivers of website views across the internet.

As an example, the Guardian's traffic dipped as Facebook referral dramatically dropped as the site went down across the globe.

Facebook referral to the Guardian fell off a cliff. Photograph: Screengrab

Facebook is back up for some, as the service resumes and the social network rolls back into life. After around 20 minutes offline, its longest service disruption in living memory.

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People have even taken to Google+ to complain about the outage.

"Facebook is down, I must be the only one which means this makes me less, not more productive. Ugh goddamnit facebook," said Mathew Hanley.

Some are taking to Twitter in panic, or at least mocked panic.

FACEBOOK IS DOWN! FACEBOOK IS DOWN! FACEBOOK IS DOWN! *runs around like headless chicken*

— Anuya J (@boozeandshooze) June 19, 2014

R.I.P Facebook

— Endigo Skyborn (@EndigoOverworld) June 19, 2014

Others are more amused than shocked.

Zuck: What is Yo? FB employee: It’s like Poke, but…actually it’s Poke. Zuck: I give up. Shut the whole thing down. pic.twitter.com/JEsIF8sywA

— Ben Thompson (@monkbent) June 19, 2014

BREAKING: Facebook down, announces 'surrender'

— Professional Heckler (@HecklerForever) June 19, 2014

First reaction when I get the "Facebook Error" message... pic.twitter.com/KCQolEkNUs

— Mr. SGAG (@SGAG_SG) June 19, 2014

"Where were you in the Great Facebook Crash of 2014, dad?" "On Twitter son, but I Instagramed about it"

— Simon Thomsen (@SimonThomsen) June 19, 2014

Facebook is down in UK - Paxman will be distraught but at least his Twitter is working

— Rory Cellan-Jones (@ruskin147) June 19, 2014
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This is the first time Facebook has suffered a widespread outage which has lasted for more than a few minutes.

Mark Zuckerberg, Facebook founder and chief executive was famously quoted as saying that the social network would never go down, it would never crash.

Facebook has suffered a major outage that has hit both its website and smartphone and tablet apps across the globe.

The outage prevents users accessing the social network leading many to decamp to other services like Google+ and Twitter.

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