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7 best home warranty companies in Charlotte, North Carolina
Jesus Sanchez GarciaHome improvement writer
Jesus Sanchez Garcia is a senior writer for USA TODAY Homefront. His expertise focuses on home ...
Updated Jun 22, 2024
Get a quote from our top provider, Liberty Home Guard
We've ranked the top 7 home warranty companies that operate within 50 miles of Charlotte. We base our ranking off average customer ratings weighted against the number of reviews. For more information, check out our full methodology.
Consider a home warranty to financially protect your home's essential items. These policies cover the replacement or repair of typical household systems and appliances, such as air conditioners and refrigerators, for a monthly fee.
Did you know that the typical life span of an HVAC system is seven to 25 years? Other major systems, such as water heaters, only last an average of six to 12 years. Most appliances last just 20 years or fewer, according to the International Association of Certified Home Inspectors.
If your Charlotte home has a dishwasher, furnace or any other everyday appliance within that age range, you will likely experience an unexpected breakdown. The three home warranty companies listed below offer generous coverage at affordable rates.
With the scorching North Carolina summers, air conditioner breakdowns in Charlotte are that much more taxing for homeowners. A home warranty from one of the national providers listed below will give you a cost-effective path to the future repairs you might need.
- Extends 60-day workmanship guarantee
- Holds high customer ratings
- Offers customization with 38 add-ons
- Covers rust and corrosion damage
- Offers comprehensive coverage limits
- Provides flexible service fees
- Charges low premiums
- Includes roof-leak coverage
- Offers solid HVAC coverage
Find the best home warranty for you in Charlotte
Here's our list of the best home warranty companies in Charlotte:
Average monthly costs: $22.00 - $80.00
2-10 has three coverage plans with flexible service call fees and perks like appliance color matching. The company also has an "Even If" guarantee that refunds your service call fees if your covered item can't be fixed or replaced.
What we like
- Offers a $25,000 annual coverage cap
- Pairs plans with a plan-length workmanship guarantee
- Offers unique perks such as color matching appliance replacements
What we don't like
- Charges a monthly processing fee if you choose monthly premiums
- Excludes washer and dryer coverage from most plans
Plan Name
Simply HVAC
Service Fee
$65 - $100
Monthly Cost
$50 - $39
Items covered
Air conditioning, Heat pump, Heating system, Thermostat.
Add-on items
Luxury package (increases coverage limits), Washer and dryer, Roof leak, HVAC surplus, Garage door opener, Additional refrigerator, Additional wine cooler, Additional freestanding freezer, Additional wet bar refrigerator, Pool, Septic system, Well pump, Water softener, Extended pipe leak, Preseason HVAC tune-up.
Plan Name
Simply Kitchen
Service Fee
$65 - $100
Monthly Cost
$31 - $22
Items covered
Built-in microwave, Cooktop, Dishwasher, Oven, Range, Refrigerator with ice maker/crusher.
Add-on items
Luxury package (increases coverage limits), Washer and dryer, Roof leak, HVAC surplus, Garage door opener, Additional refrigerator, Additional wine cooler, Additional freestanding freezer, Additional wet bar refrigerator, Pool, Septic system, Well pump, Water softener, Extended pipe leak, Preseason HVAC tune-up.
Plan Name
Essential Home
Service Fee
$65 - $100
Monthly Cost
$61 - $51
Items covered
Air conditioning, Heat pump, Heating system, Thermostat, Built-in microwave, Cooktop, Dishwasher, Oven, Range, Refrigerator with ice maker/crusher.
Add-on items
Luxury package (increases coverage limits), Washer and dryer, Roof leak, HVAC surplus, Garage door opener, Additional refrigerator, Additional wine cooler, Additional freestanding freezer, Additional wet bar refrigerator, Pool, Septic system, Well pump, Water softener, Extended pipe leak, Preseason HVAC tune-up.
Plan Name
Complete Home
Service Fee
$65 - $100
Monthly Cost
$60 - $51
Items covered
Air conditioning, Heat pump, Heating system, Thermostat, Drain line stoppages, Plumbing system, Plumbing valves, Sump pump, Toilets, Water heater, Doorbells, Electrical systems, Built-in microwave, Cooktop, Dishwasher, Oven, Range, Refrigerator with ice maker/crusher.
Add-on items
Luxury package (increases coverage limits), Washer and dryer, Roof leak, HVAC surplus, Garage door opener, Additional refrigerator, Additional wine cooler, Additional freestanding freezer, Additional wet bar refrigerator, Pool, Septic system, Well pump, Water softener, Extended pipe leak, Preseason HVAC tune-up.
Plan Name
Pinnacle Home
Service Fee
$65 - $100
Monthly Cost
$80 - $71
Items covered
Air conditioning, Heat pump, Heating system, Thermostat, Drain line stoppages, Hose bibs, Plumbing system, Plumbing valves, Polybutylene and PEX plumbing systems, Sump pump, Toilets, Water heater, Attic and bathroom exhaust fans, Burglar and fire alarms, Doorbells, Electrical systems, Built-in microwave, Cooktop, Dishwasher, Oven, Range, Refrigerator with ice maker/crusher.
Add-on items
Luxury package (increases coverage limits), Washer and dryer, Roof leak, HVAC surplus, Garage door opener, Additional refrigerator, Additional wine cooler, Additional freestanding freezer, Additional wet bar refrigerator, Pool, Septic system, Well pump, Water softener, Extended pipe leak, Preseason HVAC tune-up.
Average monthly costs: $49.99 - $59.99
Liberty Home Guard offers 38 different coverage add-ons �� the most of any home warranty company we researched. Each covered repair also comes with a 60-day workmanship guarantee.
What we like
- Holds high ratings among customer service reviews
- Covers repairs with a 60-day workmanship guarantee
- Offers an extensive list of 40+ add-on coverages
- Provides an easy claims process
What we don't like
- Lacks transparency on service call fee pricing
- Excludes coverage for known or unknown pre-existing conditions
Plan Name
Appliance Guard
Service Fee
$65 - $125
Monthly Cost
$49
Items covered
Built-in microwave ovens, Ceiling and exhaust fans, Clothes dryer, Clothes washer, Dishwashers, Garbage disposals, Garage door openers, Ranges/ovens/cooktops, Refrigerator with ice maker and display.
Add-on items
Additional spa, Carpet cleaning, Casita guest unit, Central vacuum, Ejector pump, Electronics protection, Freestanding ice maker, Generator, Grinder pump, Gutter cleaning, In-fridge ice maker, Instant hot water dispenser, Lawn sprinkler system, Lighting fixtures, Limited roof leak, Pest control, Plumbing fixtures, Pool and spa, Power washing (exterior floor0, Pro-series clothes dryer, Pro-series dishwasher coverage, Pro-series microwave, Pro-series range/oven/cooktop coverage, Pro-series refrigerator coverage, Pro-series standalone freezer, Pro-series washing machines, Re-key services, Reverse osmosis water filter system, Saltwater pool, Second refrigerator, Septic system pumping, Stand-alone freezer, Sump pump, Swamp cooler, Trash compactor, TV mounting (up to 65 in), TV mounting (up to 85 in), Water dispenser water line, Water softener, Well pump, Window washing/cleaning, Wine cooler/fridge.
Plan Name
Systems Guard
Service Fee
$65 - $125
Monthly Cost
$54
Items covered
Air conditioning, Ductwork, Heating, Electrical, Plumbing, Water heaters.
Add-on items
Additional spa, Carpet cleaning, Casita guest unit, Central vacuum, Ejector pump, Electronics protection, Freestanding ice maker, Generator, Grinder pump, Gutter cleaning, In-fridge ice maker, Instant hot water dispenser, Lawn sprinkler system, Lighting fixtures, Limited roof leak, Pest control, Plumbing fixtures, Pool and spa, Power washing (exterior floor0, Pro-series clothes dryer, Pro-series dishwasher coverage, Pro-series microwave, Pro-series range/oven/cooktop coverage, Pro-series refrigerator coverage, Pro-series standalone freezer, Pro-series washing machines, Re-key services, Reverse osmosis water filter system, Saltwater pool, Second refrigerator, Septic system pumping, Stand-alone freezer, Sump pump, Swamp cooler, Trash compactor, TV mounting (up to 65 in), TV mounting (up to 85 in), Water dispenser water line, Water softener, Well pump, Window washing/cleaning, Wine cooler/fridge.
Plan Name
Total Home Guard
Service Fee
$65 - $125
Monthly Cost
$59
Items covered
Air conditioning, Ductwork, Heating, Electrical, Plumbing, Water heaters, Built-in microwave ovens, Ceiling and exhaust fans, Clothes dryer, Clothes washer, Dishwashers, Garbage disposals, Garage door openers, Ranges/ovens/cooktops, Refrigerator with ice maker and display.
Add-on items
Additional spa, Carpet cleaning, Casita guest unit, Central vacuum, Ejector pump, Electronics protection, Freestanding ice maker, Generator, Grinder pump, Gutter cleaning, In-fridge ice maker, Instant hot water dispenser, Lawn sprinkler system, Lighting fixtures, Limited roof leak, Pest control, Plumbing fixtures, Pool and spa, Power washing (exterior floor0, Pro-series clothes dryer, Pro-series dishwasher coverage, Pro-series microwave, Pro-series range/oven/cooktop coverage, Pro-series refrigerator coverage, Pro-series standalone freezer, Pro-series washing machines, Re-key services, Reverse osmosis water filter system, Saltwater pool, Second refrigerator, Septic system pumping, Stand-alone freezer, Sump pump, Swamp cooler, Trash compactor, TV mounting (up to 65 in), TV mounting (up to 85 in), Water dispenser water line, Water softener, Well pump, Window washing/cleaning, Wine cooler/fridge.
Average monthly costs: $48.98 - $59.99
Elite Home Warranty offers fully customizable plans with 90-day workmanship guarantees. Customers can build a unique coverage solution that meets their needs.
What we like
- Allows you to choose your technician
- Extends a 90-day workmanship guarantee
- Offers more than 25 add-ons
What we don't like
- Charges higher service fees for high-end appliances
- Doesn't provide an online quote
- Limits repair and replacement coverage caps for older items
Plan Name
Elite Appliances
Service Fee
$70
Monthly Cost
$48
Items covered
Built-in microwave, Ceiling fans, Clothes dryer, Clothes washer, Cooktop, Dishwasher, Garbage disposal, Oven, Range, Refrigerator, ice maker, and water dispenser.
Add-on items
annual maintenance, attic exhaust fan, central vacuum, effluent pump, ejector pump, freestanding freezer, freestanding icemaker, freestanding spa equipment, generator, geothermal heating and cooling system, grinder pump, guest house, jetted hot tub, lawn sprinkler system, lift pump, limited roof-leak repair, pool and spa equipment, pool equipment, premium appliances, premium benefits, premium systems, premium systems plus, service line, septic system, sump pump, swamp cooler, water filtration system, water softener, well pump, wine cooler.
Plan Name
Elite Systems
Service Fee
$70
Monthly Cost
$54
Items covered
Electrical system, Garage door opener, Air conditioning system, Heating system, Plumbing fixtures, Plumbing stoppages, Plumbing system, Water heater.
Add-on items
annual maintenance, attic exhaust fan, central vacuum, effluent pump, ejector pump, freestanding freezer, freestanding icemaker, freestanding spa equipment, generator, geothermal heating and cooling system, grinder pump, guest house, jetted hot tub, lawn sprinkler system, lift pump, limited roof-leak repair, pool and spa equipment, pool equipment, premium appliances, premium benefits, premium systems, premium systems plus, service line, septic system, sump pump, swamp cooler, water filtration system, water softener, well pump, wine cooler.
Plan Name
Elite Complete
Service Fee
$70
Monthly Cost
$59
Items covered
Built-in microwave, Ceiling fans, Clothes dryer, Clothes washer, Cooktop, Dishwasher, Garbage disposal, Oven, Range, Refrigerator, ice maker, and water dispenser, Electrical system, Garage door opener, Air conditioning system, Heating system, Plumbing fixtures, Plumbing stoppages, Plumbing system, Water heater.
Add-on items
annual maintenance, attic exhaust fan, central vacuum, effluent pump, ejector pump, freestanding freezer, freestanding icemaker, freestanding spa equipment, generator, geothermal heating and cooling system, grinder pump, guest house, jetted hot tub, lawn sprinkler system, lift pump, limited roof-leak repair, pool and spa equipment, pool equipment, premium appliances, premium benefits, premium systems, premium systems plus, service line, septic system, sump pump, swamp cooler, water filtration system, water softener, well pump, wine cooler.
Plan Name
Customize Your Own
Service Fee
$70
Monthly Cost
Varies
Add-on items
annual maintenance, attic exhaust fan, central vacuum, effluent pump, ejector pump, freestanding freezer, freestanding icemaker, freestanding spa equipment, generator, geothermal heating and cooling system, grinder pump, guest house, jetted hot tub, lawn sprinkler system, lift pump, limited roof-leak repair, pool and spa equipment, pool equipment, premium appliances, premium benefits, premium systems, premium systems plus, service line, septic system, sump pump, swamp cooler, water filtration system, water softener, well pump, wine cooler.
Average monthly costs: $29.99 - $89.99
American Home Shield was one of the first home warranty companies, having been in business since 1971. It provides three base plans and six add-ons.
What we like
- Offers generous coverage caps
- Allows customers to build their own plans
- Provides the option to choose the service fee you want to pay
What we don't like
- Doesn’t let customers choose their own technician
- Offers limited add-on options
Plan Name
ShieldSilver
Service Fee
$125 - $100
Monthly Cost
$29 - $39
Items covered
Air conditioners, Built-in exhaust/vent/attic fans, Ceiling fans, Doorbells and chimes, Ductwork, Faucets and valves, Garage-door openers, Heating units, Interior electrical lines, Interior plumbing lines, Main breaker and fuse panel box, Toilets, Water heaters, Whirlpool tub motor and components.
Add-on items
Electronics Protection Plan (not available in CA. Provided by Allstate Protection Plans), Pool, Spa, Guest Unit, Septic Pump, Well Pump.
Plan Name
ShieldGold
Service Fee
$125 - $100
Monthly Cost
$49 - $59
Items covered
Air conditioners, Built-in exhaust/vent/attic fans, Built-in microwave ovens, Ceiling fans, Clothes dryers, Clothes washers, Dishwashers, Doorbells and chimes, Ductwork, Faucets and valves, Garage-door openers, Garbage disposals, Heating units, Instant hot/cold water dispensers, Interior electrical lines, Interior plumbing lines, Main breaker and fuse panel box, Ranges/cooktops, Refrigerators, Ovens, Toilets, Water heaters, Whirlpool tub motor and components.
Add-on items
Electronics Protection Plan (not available in CA. Provided by Allstate Protection Plans), Pool, Spa, Guest Unit, Septic Pump, Well Pump.
Plan Name
ShieldPlatinum
Service Fee
$125 - $100
Monthly Cost
$79 - $89
Items covered
Air conditioners, Built-in exhaust/vent/attic fans, Built-in microwave ovens, Ceiling fans, Clothes dryers, Clothes washers, Dishwashers, Doorbells and chimes, Ductwork, Faucets and valves, Garage-door openers, Garbage disposals, Heating units, Instant hot/cold water dispensers, Interior electrical lines, Interior plumbing lines, Main breaker and fuse panel box, Ranges/cooktops, Refrigerators, Roof-leak repairs, Ovens, Toilets, Water heaters, Whirlpool tub motor and components.
Add-on items
Electronics Protection Plan (not available in CA. Provided by Allstate Protection Plans), Pool, Spa, Guest Unit, Septic Pump, Well Pump.
Average monthly costs: $47.00 - $87.00
First American is known for its comprehensive appliance coverage caps. With an Essential or Premium plan that has the First American Advantage upgrade, you could also get coverage for miscellaneous components, including appliance knobs and dials.
What we like
- Allows you to choose your service call fee
- Doesn’t have a coverage cap on heating, cooling, or ductwork
- Accepts 24/7 service calls
- Offers replacement of some covered items that are too damaged to repair
What we don't like
- Doesn’t let customers choose their own contractor
- Charges higher for coverage compared to other providers
Plan Name
Starter Plan
Service Fee
$125 - $75
Monthly Cost
$47 - $67
Items covered
Ductwork, Heating system, Refrigerant, Electrical systems, Plumbing systems, Plumbing stoppages, Toilet tank/bowl/mechanisms, Built-in microwave, Dishwasher, Kitchen range hood, Oven/range/cooktop, Refrigerator.
Add-on items
Additional refrigeration, Central air conditioning, HVAC tune-up, Limited roof-leak, Pool/spa equipment, Septic tank pumping/system, Water softener, Well pump.
Plan Name
Essential Plan
Service Fee
$125 - $75
Monthly Cost
$52 - $72
Items covered
Air conditioning, Ductwork, Heating system, Mini-split ductless systems, Refrigerant, Ceiling/attic/exhaust fans, Electrical systems, Garage door opener, Plumbing systems, Plumbing stoppages, Toilet tank/bowl/mechanisms, Water heaters, Built-in microwave, Clothes dryer, Clothes washer, Dishwasher, Kitchen range hood, Oven/range/cooktop, Refrigerator, Trash compactor.
Add-on items
Additional refrigeration, Central air conditioning, HVAC tune-up, Limited roof-leak, Pool/spa equipment, Septic tank pumping/system, Water softener, Well pump.
Plan Name
Premium Plan
Service Fee
$125 - $75
Monthly Cost
$67 - $87
Items covered
Air conditioning, Central vacuum system, Ductwork, Heating system, Mini-split ductless systems, Refrigerant, Registers, grills and filters, Window AC unit, Ceiling/attic/exhaust fans, Electrical systems, Garage door opener, Garage door springs, hinges and transmitters, Faucets, Hose bibs, Install ground-level cleanout, Plumbing systems, Plumbing stoppages, Shower head/shower arm, Toilet tank/bowl/mechanisms, Water heaters, Built-in microwave, Clothes dryer, Clothes washer, Dishwasher, Garbage disposal, Instant hot water dispenser, Kitchen range hood, Luxury appliance, Oven/range/cooktop, Refrigerator, Trash compactor.
Add-on items
Additional refrigeration, Central air conditioning, HVAC tune-up, Limited roof-leak, Pool/spa equipment, Septic tank pumping/system, Water softener, Well pump.
Average monthly costs: $38.99 - $66.99
Cinch is known for offering unique perks such as homeowners insurance deductible reumbursement and adjustable service fees and premiums.
What we like
- Offers home insurance deductible of $500
- Extends a long 180-day workmanship guarantee
- Provides generous $10,000 aggregate coverage limit
What we don't like
- Charges high service fees of $100-$150
- Doesn’t allow customers to choose their own technician
- Isn’t available in Hawaii or Alaska
Plan Name
Appliances Plan
Service Fee
$150 - $100
Monthly Cost
$38 - $48
Items covered
Clothes dryer, Clothes washer, Cooktop, Dishwasher, Freestanding ice maker, Microwave (built-in), Range, Range exhaust hood, Refrigerators, Trash compactor (built-in), Wall oven, Air conditioner or refrigerator filter credit, Food center (built-in).
Add-on items
Pool (Heater Included), Spa (Heater Included), Pool with Spa (Heater Included), Septic Tank/Pumping, Well Pump, Premier Upgrade Package.
Plan Name
Built-in Systems Plan
Service Fee
$150 - $100
Monthly Cost
$43 - $55
Items covered
Air conditioning, including ductwork, Central vacuum, Doorbell, Heating system, including ductwork, Attic fans, Ceiling fans, Electrical system, Garage door openers, Smoke detectors, Plumbing system, Sump pump, Toilets, Water heater, Whirlpool/jetted tub (built-in), Air conditioner or refrigerator filter credit, Garbage disposal, Instant hot/cold water dispenser.
Add-on items
Pool (Heater Included), Spa (Heater Included), Pool with Spa (Heater Included), Septic Tank/Pumping, Well Pump, Premier Upgrade Package.
Plan Name
Complete Home Plan
Service Fee
$150 - $100
Monthly Cost
$54 - $66
Items covered
Air conditioning, including ductwork, Central vacuum, Doorbell, Heating system, including ductwork, Attic fans, Ceiling fans, Electrical system, Garage door openers, Smoke detectors, Plumbing system, Sump pump, Toilets, Water heater, Whirlpool/jetted tub (built-in), Clothes dryer, Clothes washer, Cooktop, Dishwasher, Freestanding ice maker, Microwave (built-in), Range, Range exhaust hood, Refrigerators, Trash compactor (built-in), Wall oven, Air conditioner or refrigerator filter credit, Food center (built-in), Homeowners insurance deductible reimbursement, Garbage disposal, Instant hot/cold water dispenser.
Add-on items
Pool (Heater Included), Spa (Heater Included), Pool with Spa (Heater Included), Septic Tank/Pumping, Well Pump, Premier Upgrade Package.
Average monthly costs: $44.42 - $47.75
Select Home Warranty plans have low premiums, and each one includes coverage for roof leaks.
What we like
- Provides low service fees compared to other home warranty providers
- Includes two extra months of coverage in annual signup
- Has an appliance-only, systems-only, and combo plan option
What we don't like
- Has a $75 cancellation fee
- Low coverage caps
Plan Name
Bronze Care Plan
Service Fee
$75
Monthly Cost
$44
Items covered
Built-in microwave, Clothes dryer, Clothes washer, Cooktop, Dishwasher, Garbage disposal, Refrigerator, Stove/oven.
Add-on items
Central vacuum, Lawn sprinkler system, Pool, Roof leak, Septic system, Spa, Stand-alone freezer, Sump pump, Well pump.
Plan Name
Gold Care Plan
Service Fee
$75
Monthly Cost
$44
Items covered
AC/cooling, Ductwork, Heating system, Plumbing system, Water heater, Electrical system.
Add-on items
Central vacuum, Lawn sprinkler system, Pool, Roof leak, Septic system, Spa, Stand-alone freezer, Sump pump, Well pump.
Plan Name
Platinum Care Plan
Service Fee
$75
Monthly Cost
$47
Items covered
AC/cooling, Ductwork, Heating system, Plumbing stoppages, Plumbing system, Water heater, Ceiling fan, Electrical system, Garage-door openers, Built-in microwave, Clothes dryer, Clothes washer, Cooktop, Dishwasher, Garbage disposal, Refrigerator, Stove/oven.
Add-on items
Central vacuum, Lawn sprinkler system, Pool, Roof leak, Septic system, Spa, Stand-alone freezer, Sump pump, Well pump.
Cost of a home warranty in Charlotte
You'll usually pay $41-$70 per month for a home warranty in Charlotte, on par with the national average. Opting for annual payments means paying somewhere around $563.62-$927.48 for the year. To find the average home warranty plan cost, we requested hundreds of quotes using 2,000-square-foot, single-family homes across each state the providers service.
Home warranty coverage
Home warranties cover various appliances and major systems, but they're not a substitute for homeowners insurance. Below, we'll summarize what coverage a warranty typically includes and excludes.
What are the typical items covered under a home warranty?
- Cooktops
- Clothes dryers
- Built-in microwaves
- Washing machines
- Refrigerators
- Dishwashers
Kitchen and living appliances make up the first group of items that a home warranty provides coverage for. This includes the following items: When you purchase a home warranty, you're also getting coverage for major home systems. While different plans have different coverage scopes for this category, the following systems may be included:
- Electrical
- Plumbing
- Central vacuum
- HVAC
- Water heater
What items are typically not covered under a home warranty?
Each home warranty includes specific exclusions, or things it will not cover. Your contract will outline each exclusion upfront, so read carefully before you sign. One common exclusion is breakdowns caused by damage outside of normal wear and tear. For example, the warranty would likely not cover an air conditioner that stopped working because of a dirty air filter, since replacing the filter is a part of routine maintenance.
- Home warranties also don't cover the following:
- Preexisting conditions
- Hazardous waste
- Improper system or appliance installation
- Cosmetic damage
- Acts of nature
- Rust or corrosion damage
Questions to ask home warranty providers in Charlotte
Before you purchase a home warranty plan, discuss these crucial questions with each provider you're considering.
What items would my policy cover?
First, figure out what items need coverage before requesting a home warranty quote. Some providers separate appliance and system coverage, so verify that the company has plans to meet your particular needs. Most home warranty companies also sell optional add-ons for things like spas and roof leaks. Evaluate what add-ons you might need and how much they'll add to the home warranty cost.
How long is my home warranty good for?
Standard home warranty contracts last for 12 months from the coverage effective date, which is usually 30 days after the initial sign-up date. Companies include this 30-day waiting period to prevent customers from filing claims for preexisting conditions. You can get coverage beyond 12 months with a multiyear plan.
What contractors do you work with?
When researching a home warranty company, ask which service contractors it partners with in your area. Many home warranty companies will let you choose your own local contractor if they don’t have an in-network provider near you. The contractor must be licensed and registered in Charlotte to obtain repair approval from the home warranty provider. You can verify a contractor's license by searching the North Carolina Licensing Board for General Contractors database.
How does your claims approval process work?
Understanding the way a company’s claims process works often makes the difference between claim approval and denial. Home warranty providers typically accept claims via an online portal or a 24/7 claims hotline. Typical response times are within one to two days of filing, though there may be processing delays if you file outside normal business hours. After you file your claim, a staff member will review it and connect you with a networked repair service. The contractor's team will schedule a meeting with you to examine the appliance and diagnose the problem. Once the company grants final approval, the contractor can begin the repair work.
Can I transfer my policy to the next owner of my home?
Most home warranty companies allow you to transfer your policy to a new homeowner if you need to move. Sometimes, transfers are free, and other times, the company will levy a transfer fee for the service. Some home warranty companies also offer special coverage plans that are easily transferred to prospective buyers. Home sellers buy these home warranty plans to boost their home's appeal.
Home warranty contract fine print
Before you decide on a home warranty, carefully read its terms and conditions to ensure they're compatible with your needs. As you read through the sample contract, pay attention to these key details and clauses:
- Cancellation: A home warranty contract should include information on how to cancel your policy and get a refund. If you cancel within the initial waiting period before coverage takes effect, many companies will offer a complete refund of your annual premium.
- Workmanship guarantee: The workmanship guarantee is the period during which the home warranty company will not charge additional service call fees for a repair if an in-network technician has recently serviced the item. The industry standard is 30 days, though some companies offer longer workmanship guarantees.
- Exclusions: Even if a system is covered under your home warranty, it might still have exclusions for specific parts. A sample contract should specifically list these exclusions.
- Coverage limit: Your home warranty's coverage limit is the limit on how much the company can pay per claim. A warranty contract could also have other stipulations, like annual coverage limits.
- Service call fee: Similar to copays at the doctor or pharmacy, you'll have to pay a service call fee each time you file a home warranty claim. Most companies charge from $75 to $125 per claim.
Facts about Charlotte
Average High in July
Average Low in January
Average Daily Sunlight
- Extends 60-day workmanship guarantee
- Holds high customer ratings
- Offers customization with 38 add-ons
- Covers rust and corrosion damage
- Offers comprehensive coverage limits
- Provides flexible service fees
- Charges low premiums
- Includes roof-leak coverage
- Offers solid HVAC coverage
Our methodology for selecting home warranty providers
We review national home warranty providers against our full home warranty methodology. We score warranty providers based on coverage options and limits, price, brand reputation, customer service, extra features and availability.
Editorial note: The name “Homefront” refers to the alliance between USA TODAY and Home Solutions that publishes review, comparison, and informational articles designed to help USA TODAY readers make smarter purchasing and investment decisions about their home. Under the alliance, Homefront provides and publishes research and articles about home service and home improvement topics. Homefront has an affiliate disclosure policy. The opinions, analyses, reviews or recommendations expressed in this article are those of the Homefront editorial staff alone (see About Homefront). Homefront adheres to strict editorial integrity standards. The information is believed to be accurate as of the publish date, but always check the provider’s website for the most current information. Go back to top
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