Why so many companies provide such bad customer service

We've all been there. Few things ruin your day quicker than poor customer service. Thankfully, we have a column on that very topic. 

Your customer service is awful! 

By Gad Allon

If you’re managing your company’s customer service, you most likely believe you’re providing customers with good service. In fact, statistics show that 80% of businesses think they provide superior customer service.

However, when customers were asked about their experiences with various companies and organizations, only 8% said they think the businesses they interact with offer superior customer service.

That’s a big discrepancy, but I’ve seen it firsthand.

Today's editorial cartoon 

• August editorial cartoon gallery: Cartoons on Biden, COVID-19, politics and more

Employers need to step up on vaccination as COVID spreads 

Editorial Board

Each day now, the latest COVID-19 surge is leaving about 70,000 Americans hospitalized – the most since the dark days of winter – and nearly 600 dead.

This is a Pandemic of the Unvaccinated because only a tiny fraction of the most ill, and almost none who died, were vaccinated. The highly contagious delta strain is inflicting greatest harm among the 30% of adults (about 75 million people) who have free access to the vaccine and just say no, apart from those few with legitimate health concerns. 

We have so much more for you to read

• My brother wanted to go to the bathroom. Police killed him instead.
• More kids getting COVID just as school resumes. The facts and fallout.
• Vaccination education, not coercion, is the best way to stop the spread of COVID
• Cubans didn't demonstrate merely because of bread lines. We want freedom.
• Biden can save Afghanistan by learning the lesson of Operation Linebacker

This newsletter was compiled by Louie Villalobos