Ziply Fiber review: Cost-effective plans with multi-gig options
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- Prices: Starting at $20 per month
- Speeds up to: Up to 50 GB
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Ziply Fiber summary
Ziply Fiber offers the fastest speeds of any residential internet service provider, reaching up to 50 GB. While this ultra-fast plan is likely more than most households are willing to pay, Ziply also provides many affordable options, with internet plans starting at just $20/mo.
The internet connection types Ziply offers include fiber and DSL. Ziply service is only available in the Northwest, including Washington, Idaho, Oregon and Montana, but is currently expanding into more cities in all four states. Overall, Ziply reaches about 1% of the U.S., according to the FCC.
Our Ziply Fiber internet review
Overall score: 4 out of 5 stars.
Pros
No contracts on all internet plans.
Free installation on several plans.
Super-fast speeds up to 50 GB.
Cons
Only available in the Northwest.
Prices increase after one year.
Router rental is $12/mo.
Ziply Fiber’s internet service scores 4 out of 5 stars in our review thanks to its premium speeds and affordable starting prices. Other Ziply benefits include no contracts or data limits and free installation for several speed tiers. Ziply also has equal upload and download speeds for its fiber internet, making it a great connection for virtually any online task.
However, limited availability, along with rates and installation fees for the fastest speeds, can be restrictive. Ziply equipment costs are $12/mo., but you do have the option to buy your own router and skip the monthly fee. Like many providers, Ziply has a 30-day money-back guarantee for new subscribers.
Methodology
We rated the largest internet providers in the U.S. for 2024. Each provider was rated on a scale of 1 to 5 based on over a dozen factors, including speed, cost, availability, fees, customer satisfaction, connection type and more. We also used data from the Federal Communications Commission (FCC) to compare the average speed offered by internet companies in the U.S. to set a baseline for what is considered a good internet speed. Additionally, we analyzed data from the American Customer Satisfaction Index (ACSI) to understand how each internet service provider (ISP) fares in customer service and perceived value.
Best Ziply Fiber internet plans
Ziply home Wi-Fi offers cheap internet options starting at $20/mo. and affordable monthly rates for most speeds. While the 10 and 50 Gig plans are pricey, they can be worth it for internet users who are searching for top-tier high-speed internet.
| Plan | Download speed | Starting price* | Installation cost |
|---|---|---|---|
| Fiber 100/100 | 100 Mbps | $20/mo. | Free |
| Fiber 300/300 | 300 Mbps | $40/mo. | Free |
| Fiber Gig | 1 GB | $60/mo. | Free |
| 2 Gig Fiber | 2 GB | $70/mo. | Free |
| 5 Gig Fiber | 5 GB | $120/mo. | Free |
| 10 Gig Fiber | 10 GB | $300/mo. | $300 |
| 50 Gig Fiber | 50 GB | $900/mo. | $600 |
| DSL Internet | Up to 115 Mbps | $55/mo. | $20 |
Ziply Fiber internet plan breakdowns
Ziply Fiber has a plan for every budget and need, whether you want to save money on internet or need multi-gig internet speeds. Not sure what speed you want? Review our guide to internet speeds for more information on picking a plan and use a speed test to determine your current internet speed.
Ziply Fiber 100 or 300 Mbps – Suitable for everyday internet activities
Who fits this plan? The Ziply 100 Mbps plan for $20/mo. or 300 Mbps plan for $40/mo. are ideal for everyday internet activities like email, social media and shopping. The prices are guaranteed for 12 months, then increase to the standard rates, currently $45 and $65/mo., respectively.
To get the lowest advertised price, you must enroll in autopay and paperless billing. Budget-conscious shoppers will enjoy the current promotion that includes free installation (through 6/30/24). The Ziply router with this plan is $12/mo., unless you opt out of renting to provide your own equipment.
Ziply Fiber 1, 2 and 5 Gig – Perfect for intensive internet users
Who fits this plan? We recommend Ziply Fiber’s 1, 2 and 5 Gig internet plans for highly-connected homes with multiple devices consistently in use. Activities such as streaming and video conferencing are perfect for these fast internet plans with speeds of 1 GB and above.
Additionally, these Ziply plans remain affordable at $60, $70 and $120/mo. and include free installation and the first month for free through 6/30/24. Prices for the 1 and 2 Gig are guaranteed for 12 months before increasing to their standard rate, currently $85 and $90/mo., respectively, while the 5 GB plan is not listed as an introductory rate with a scheduled price increase.
Ziply Fiber 10 and 50 Gig – Best for smart-home enthusiasts and gadget-heavy households
Frankly, most homes do not need 10 or 50 GB internet, equivalent to 10,000 and 50,000 Mbps. Even most small business internet does not require these super-fast speeds. Yet, tech-intensive homes may appreciate these speed options that can support simultaneous online activities.
If you require speeds for competitive gaming, downloading or uploading large files, or other high-bandwidth tasks, you can subscribe to the 10 GB plan for $300/mo. or 50 GB for $900/mo. Installation with these plans is also increased, at $300 for 10 GB or $600 for 50 GB, while the router rental remains the same at $12/mo.
Where is Ziply Fiber available?
Ziply Fiber Internet is available in the many cities within its four-state coverage area and is still expanding into areas within Washington, Oregon, Idaho and Montana. The following lists a few of the largest cities where you can find Ziply Fiber. However, Ziply Fiber is not currently available in Boise, ID or Bend, OR.
- Beaverton, OR
- Gresham, OR
- Hillsboro, OR
- Portland, OR
- Everett, WA
- Bellevue, WA
- Pasco, WA
- Coeur d’Alene, ID
- Post Falls, ID
- Billings, MT
- Missoula, MT
- Great Falls, MT
Ziply Fiber vs. other internet providers
When you compare Ziply Fiber to competing top internet providers, you’ll find that Ziply has about average internet costs. For example, Ziply 300 Mbps is $40, but with the $12/mo. equipment fee, the total is $52/mo. Meanwhile, the Astound Broadband 300 Mbps plan is cheaper, at $25/mo. with no additional equipment fee, but the Xfinity 400 Mbps plan is pricier, at $55/mo.
If you are searching for new service or want to switch internet providers, compare Ziply to other internet deals here.
| Provider | Speed range | Starting price range* | Connection type |
|---|---|---|---|
| Ziply Fiber | 100 Mbps–50 GB | $20–$900/mo. | Fiber, DSL |
| Astound Broadband | 300–1,500 Mbps | $20–$60/mo. | Cable, fiber |
| CenturyLink | 100–940 Mbps | $55–$75/mo. | Fiber, DSL |
| Sonic | 1–10 GB | $49.99–$59.99/mo. | Fiber |
| T-Mobile 5G | 72–245 Mbps | $60/mo. | 5G |
| Xfinity | 50–3,000 Mbps | $9.95–$299.95/mo. | Cable |
Ziply Fiber customer service
- Call 1-866-MYZIPLY (1-866-699-4759) for Ziply Fiber Internet customer service. Mon–Fri. 8 a.m.–7 p.m. PST; Sat.–Sun. 8 a.m.–6 p.m. PST.
- Chat with Ziply customer service.
Ziply Fiber bill pay
- Pay online: Ziply Fiber account login.
- Pay by mail: Send check or money order to Ziply Fiber, P.O. Box 740416, Cincinnati, OH 45274-0416.
- Pay at a kiosk: Find locations.
- Pay by phone: 1-866-947-5955 (service fee will apply).
Ziply Fiber outages
- Sign up for text message updates on Ziply Outages in the Ziply Fiber App or call customer support at 1-866-947-5995.
Ziply Fiber internet FAQs
Does Ziply Fiber offer their own internet equipment?
Yes. You can lease a router from Ziply Fiber for $12/mo. If you prefer to use your own router, you can opt out of the monthly charge.
Does Ziply Fiber offer TV packages?
Yes. Ziply recommends pairing its internet service with a streaming TV service like fuboTV or DIRECTV. Ziply also offers Fiber TV with live TV channels in select Oregon markets, including Beaverton, Cornelius and Durham.
How do I cancel Ziply Fiber?
Call 1-866-699-4759 and press option 6 to cancel Ziply Fiber.
Who owns Ziply Fiber?
Ziply Fiber is owned by parent company Northwest Fiber Intermediate, LLC. It was founded in 2020 after acquiring Frontier Communications’ former Northwest network.
This content is produced through an alliance between USA TODAY and Allconnect.com. Under the alliance, Allconnect publishes articles about broadband-related topics upholding strict editorial integrity standards in line with USA TODAY’s Principles of Ethical Conduct. The opinions, analyses, reviews and recommendations expressed are those of the Allconnect editorial staff alone. The information is believed to be accurate as of the publish date, but always check the provider’s website for the most current information. Read more about our Allconnect Advertising Disclosure.
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