What are the inner workings of this faceless institution blamed for several of Harry and Meghan's qualms with royal life?
what is the firm?
Royal family biographer Penny Junor wrote in her book "The Firm: The Troubled Life of the House of Windsor" that the nickname was coined by George VI, who was referring to the House of Windsor, aka the British royal family.
Prince Harry said of his Grandmother, Queen Elizabeth II
When you’re head of The Firm, there are people around you that give you advice
Meghan also expressed frustration with "the institution" of the monarchy
Meghan clarified to Winfrey that the "institution" was separate from the actual family – an office of employees working for and with the royals.
Meghan Markle, Duchess of Sussex
Those are two separate things. And it's important to be able to compartmentalize that, because the Queen, for example, has always been wonderful to me.