Harvey Building Products

Harvey Majesty wood windows are the worst. I can barely open most of them, the weather stripping sticks to the window frame when opening and closing the windows so that i have to tilt the windows in and fix the weather stripping almost every time, and their customer service is HORRIBLE. Stay away from this product is all I can say. Someday, when I win the lottery, I am having all 8 of these brand new windows replaced with ANYTHING but Harvey!!!

Horrible customer service policies! I bought a house 2 years ago that had the upstairs windows replaced with Harvey Windows. I went to clean them last week and the pivot bars (very small, about the size of a quarter) popped out of the flimsy fiberglass frame so that the window wouldn't slide any more. The fiberglass broke. I made a warranty claim & they sent me a video on how to replace the bars but the video said they'd send replacement bars for free. I wrote back to support asking for the bars and they said they are free but it costs $15.00 to mail them (maybe they weight 1 ounce total). I called to give them my credit card number & told the lady on the phone that I thought it was poor custsomer relations that they're charging me to send parts that shouldn't have broken in the first place and she basically had a IDGAF attitude. I need more windows but there is No Way I will buy replacement windows from them--ever! I have bought replacement windows from Andersen and Home Depot in the past and the quality is much better and the customer service is way more accomodating.

Poor customer service experience and awful warranty process.


I replaced 30 double pane windows during the renovation project of my home built in 1914. Since the interior woodwork of the home remained original and replacing with a modern vinyl window wouldn't work, we decided to research other options. Andersen, Peachtree and Harvey were the available options at the time and priced high to low in this order. I was initially cautious to use Harvey Windows as I've never heard of them before now so started to collect fairly good reviews from local contractors and decided to place the order.
The order was placed with Harvey in two phases to acommodate replacement efforts on one floor at a time. All was good for a few years until I noticed some cloudiness appearing between the panes of one window. Well, lets submit a warranty claim to address this issue and move on. Warranty submitted, window delivered, defective window out;replacement window in, nice nice, everybody's happy again. UNTIL a few months later when the same issue appeared on nine (9) more windows. Oddly enough, the mfg. label for each of the defective windows indicated they were made from the same lot and numbered sequentially (xxxx086,087,088,089...) which told me there was a problem on the assembly line and a warranty claim should fix this up fairly quick and easy. NOT QUITE.
And I battled via email and an occasional phone call (when someone at Harvey was avaialable to hold a conversation) for 18 months. Regardless of how many times I explained the windows shared the same defect and were numbered sequentially, I needed to provide additional pictures of each windows defect and label to prove the validity for the warranty claim. Begrudgingly, Harvey provided replacement glass only (the window sash lock style was changed since my phase 1 windows were built, thus altering the warranty to provide glass only, no sash) and offered to perform the labor to install the new glass on the original sash for $145/hr. and I would have to bring the windows to them for this service. At this point I'm envisioning driving the windows to their showroom to do a show and tell to prospective new customers before they place an order.
I instead, personally performed the replacement work, upgraded the caulking within each window to a higher standard. Harvey wouldn't ship the windows to my home, I had to pick them up 20 miles away.
Now, insult to injury, four (4) windows from phase 2 install, wait for it......., yup, you guessed right, HAVE DEVELOPED THE SAME F*+$ing DEFECT !!! Since the windows are over 10 years old I'm subject to a prorated 50% warranty claim. Harvey warranty is a 20 year warranty which covers manufacturers defects, otherwise, all "non" manufacturer issues are covered 100% up to 10 years and prorated on a sliding scale for the remainder of the warranty. WooHoo!! Apparently Harvey Windows aren't designed to outlive 10 years, so anything after is just warranty gravy to them. Prorated my ass.
Harvey field representatives have visited my home, agreed that the issue is unusual but certainly appears to be a manufacturing defect, however, did not have the authority to reward replacement windows. Funny, these field reps. have since left the business and I'm still dealing with an ignorant company, their arrogant warranty representatives and foggy windows on a beautiful 1914 Sears/Roebuck home. I'm filing a claim with the Ct. State Attorneys office today. Too bad I wasted my time trying to advocate for myself, by myself.

Harvey has become a chess piece on the board of company acquisitions. Lansing Materials recently acquired Harvey Windows to absorb their building materials footprint in New England and spit their window division back onto the gutter. BUYER BEWARE !!! SPEND THE EXTRA MONEY AND BUY FROM THE REPUTABLE BIG MANUFACTURERS.

They simply do not stand behind their products. I have been trying since August to get them to respond to a limited warranty claim for a fogged out top sash on a double pane window and have not heard back. I've reached out multiple times by email and Twitter and still no response. I called them twice, first time (3 weeks ago) I was told that they received my initial email and was on the list to be served and that it should take a couple of days. The second time (this week) I could not get a human being on the phone. After 15 mins of hold, I gave up.

Really bad after sale service. We placed a $16,000 order for their majesty line for an addition to the house. One of the gliding patio door came defected and uneven. I called and emailed at least 5 times every time i call they say someone will get back to you within 24 hours. No one did. We will be using ANDRESEN or Paella going forward the majesty line close in price but the after service sucks.

They're OK until they're Not....

We outfitted our new construction cottage with Harvey Products thru a local contractor; windows, doors, siding etc. We visited their showroom in Berlin CT, and they were mostly helpful.

Long-story-short, one of the exterior doors leaked badly at the lower corners on both sides. It's a Therma-Tru door slab, but Harvey manufactured and fitted the frame. The Harvey Rep said that the problem was improper installation, so it was replaced by our contractor under the Harvey Rep's supervision. The second door also leaked in the same two places, so it wasn't the installation. Harvey has been doing a dance ever since. The contact person is either "in a meeting" or "on a conference call". After repeated calls she begs off, and "has to take it up with the New Hampshire field office". Total run-around.

Harvey is an OK supplier, until you have a problem. When that happens, they don't want to know. I've read that they used to be a pretty good company until they got bought out. Consider yourself warned.

Went to these guys for replacement windows they weren't s bit helpful wanted me to be a contractor before they sealed with me I went to the home depot they were much better never ever again will I go there

I live in a house on the corner of a thickly settled, high traffic district. To my left are seemingly jobless or independently wealthy neighbors with a love for deafeningly loud, Latin music with a repetitive beat that goes on into the wee hours. To my right is a main road often flooded with the sounds of emergency vehicles heading to MGH, to a fire, or to the idiot who is threatening to end his life for the 3rd time and thinks it is going to happen by jumping 20 feet off a bridge to the pavement below. Imagine his horror when he sustains only a sprained ankle. (I am so over listening to a voice of reason trying to coax him down through a bullhorn.)

Five months ago, I was introduced to Harvey's acoustical windows. I bought 13 of these nearly, sound-proof babies. Now, I can rest. Because mother of God, I swear, if that guy tried to jump off the 20' bridge one more time, and I had reached him before the firemen, I would have made his dream come true. As for my neighbors, I can rest easy knowing that as I blast country twang in their direction, from inside my window I will not hear a thing. Aaahhh.

Most companies get things right most of the time. The true measure of a company's value is how they respond when they screw up. Harvey's quality may be generally good but their response to a problem is terrible, covered in sales doublespeak.... "we apologize that you feel that way".

We ordered 10 Majestic double hung replacement windows to replace the original Andersen windows. We had visited a Harvey showroom, and reviewed their sales material in print and on the web and were assured these were a suitable replacement for our house.

All went well, everything as expected, until we viewed the windows from the exterior! While the interior was finished nicely with trim as specified, the exterior window was surrounded by a recessed gap on all four sides which screamed 'this is a hack job that does not fit'.

Our contract installer was able to creatively salvage the situation by hand fitting composite molding in the gaps to bring the exterior to an acceptable level. We were perplexed as to how this happened. We went back and looked through the website and brochures again and realized most of the pictures were interior views. The couple exterior views showed windows properly fitted on the exterior. In none of the material available to us, or at the showroom, were we advised about possible exterior dimension gaps.

Harvey's response to the above was to tell us that nothing is wrong, it's all good with no explanation about the gaps, why they are there, or why they are not shown in the material or advised in installation material. Just an apology for how we feel about it.

So, it all depends on how lucky you feel. Maybe things will go well with your job and you'll be a happy customer. Or if there are problems you'll get an apology for how you feel and maybe a reply from their social media agent asking you to get in touch. I'll make an addition to this post to let you know what happened if that occurs.

I have been working with Harvey building products and I have lost all hope for this company and there products. We are in the process of installing windows in our customers house and we are now on our sixth attempt of Harvey delivering damaged window. Customer service is awful. This is such a embarrassing look for me in front of my customer. I would never recommend them.