Ticketmaster－Buy, Sell Tickets 4+

What an utterly useless app. Other Ticketmaster users can transfer a ticket to you (and you must have a Ticketmaster account to accept them). However, when you accept your tickets, you can only access them after logging into the Ticketmaster website. They DO NOT appear in your “my tickets” tab of the app, even if you tap the link to “refresh to view your tickets” and not even if you log completely out of the app and log back in. The Ticketmaster app does not work at all if you are using a VPN, so if you care about network security or privacy, you can’t use the Ticketmaster app. Want to add a ticket that was transferred to you to your Apple Wallet so you don’t have to fumble around with a congested cellular network at a venue? Nope. Can’t do that if the tickets were transferred to you, even though the app prompts you with a warning that you should transfer your tickets to Apple Wallet (and warns you that screen shots of your tickets don’t work). So literally, what is the point of the Ticketmaster app? What DOES it do correctly?

Oh, one more thing. The “give feedback” option in the app? Yeah, that doesn’t work either. The “contact us” option just above “give feedback” does work, but it just opens a “help” article that does not give you any way to actually contact Ticketmaster. In summary, the app doesn’t work, Ticketmaster doesn’t care, and you can’t tell them about it.

I wanted to attend a concert on June 17th and I was driven to download the AXS app to make the purchase, everything worked fine with the transaction until I arrived at the venue and the tickets had disappeared from the app and even though I had email receipts for proof of purchase the people at will-call could not help me which is understandable since they work for the venue and not AXS. I ended up spending hundreds of dollars, and two hours travel time to be told I could not enter the venue. This is by far the worst experience I have ever had with at any venue and to add insult to injury, I created a support ticket through the app and received an email confirmation with a request number and we’re almost a month later and no one from AXS has contacted me yet. This is another reason why you should steer away from this app unless you must have the app and you spend the $6.25 surcharge for picking up your tix through will-call (not that I recommend giving AXS more revenue through surcharges). Btw, I’m a power user of apps so this isn’t coming from a person who’s technically challenged and I always give credit where credit is due but if an app has a bug that can cause a glitch like this and tech support does not acknowledge, I feel it’s my duty to communicate that to others so they don’t have a similar experience. I will continue this post this on every platform possible until I get a response from AXS.

I bought some concert tickets and decided to upgrade my seat so I used the “chat” option online. First of all, the guy lied. He said the seats I wanted were already taken but were still blue on the map. I said it was fine because there were similar seats for the same price on the other end of the row. He said those weren’t available either. He insisted on picking my seats even tho I WAS PAYING FOR THEM. I then asked him for a refund cause they had their “free look period” but he said it didn’t apply. So I said it was false advertising and never heard back from him. At this point I was very upset so I had my sister give it a try. The other agent was able to locate the seats I had asked for and said they were available and that he didn’t know why the other guy said otherwise. So fast forward to when I’m ready to check out THIS agent said he Was confused and had charged me the wrong price so he added $10 .. then he tried to charge me full price. By now I was just about to give up. But I called the next day and explained what happened to the lady agent and she just completely ignored the issue and said “ so are you ready to check out”. I NEVER write reviews but omg. That was one of the worst customer service representatives I’ve ever had to deal with. I always purchase concert tickets thru Ticketmaster and have had no problem till now. 3 AGENTS COULDNT SOLVE THE ISSUE. Ridiculous.