Ticketmaster－Buy, Sell Tickets 4+

I bought some concert tickets and decided to upgrade my seat so I used the “chat” option online. First of all, the guy lied. He said the seats I wanted were already taken but were still blue on the map. I said it was fine because there were similar seats for the same price on the other end of the row. He said those weren’t available either. He insisted on picking my seats even tho I WAS PAYING FOR THEM. I then asked him for a refund cause they had their “free look period” but he said it didn’t apply. So I said it was false advertising and never heard back from him. At this point I was very upset so I had my sister give it a try. The other agent was able to locate the seats I had asked for and said they were available and that he didn’t know why the other guy said otherwise. So fast forward to when I’m ready to check out THIS agent said he Was confused and had charged me the wrong price so he added $10 .. then he tried to charge me full price. By now I was just about to give up. But I called the next day and explained what happened to the lady agent and she just completely ignored the issue and said “ so are you ready to check out”. I NEVER write reviews but omg. That was one of the worst customer service representatives I’ve ever had to deal with. I always purchase concert tickets thru Ticketmaster and have had no problem till now. 3 AGENTS COULDNT SOLVE THE ISSUE. Ridiculous.

So I'm traveling to Vegas for an anniversary with my wife. I booked tickets for a show in July. While I was attempting to check out, the Ticketmaster app had an issue with my use of a VPN on my phone. I shut off the VPN and went to check out. I purchased but then was surprised to discover that the date had changed to January. I don't know 100% if the VPN switching caused the dates to change or if I made an error on the month. In the end it really shouldn't matter. I immediately contacted customer service. That's when the nightmare began. First off, there is no number to call. Everything is via email or a chat that takes an average of three to six hours between responses. I was willing to purchase more expensive seats, I was willing to pay more for the same seats, but under no circumstances was I allowed to exchange for the correct date. I was told I should sell the tickets myself to someone else and then use that money to buy new tickets but that they weren't responsible if I didn't get paid. This was not an option for me since my travel for the event was the next day. I have never experienced such awful customer service nor had a worse customer outcome from a known company. I feel like I've been defrauded $500. I literally cannot believe this happened. I will never use Ticketmaster ever again. I cannot recommend that anyone else use it either.

The app will randomly log you out. Not a huge deal but be careful trying to log back in! I got logged out on my phone app and tried to log back in before a presale. I had full service but nothing loaded, so I tried once with wifi and once without to get to the log in page. Nothing ever loaded so I gave up on getting tix and went on with my dad. An hour later, I tried logging in again and found out my account was suspended bc I tried to log in too much (and in too many tabs), -!: my account got suspended because I showed “bot behavior.” I followed the give instructions to fix it and nothing worked. I called a customer support phone number and luckily got it fixed, but this seems to be a rarity per internet information. AND it is likely to happen to me again (if the internet is to be believed). My IP address was blacklisted and I (think) it has been resolved, but it is frustrating I had to call customer service to get something fixed that went wrong on their end. If I didn’t get this fixed, I would lose access to all tickets I have already purchased (which would be about 1k loss for me)! Ridiculous. Also, people claim Ticketmaster will suspend your account for talking poorly about them. I’m not sure if that’s true but if it is, here’s to hoping this review doesn’t result in relation and a loss of all my tickets just to give an honest review.