49,792 total
Carshield has provided coverage I need on my vehicle and only having to pay the deductible has been great when the bill sometimes can be pretty large. Great Customer Service and Responsiveness to making sure I keep my vehicle running in its best shape. Thanks!
Date of experience: 01 August 2024
I am not confident that CarShield will actually fix my car of major repairs. The exception are lengthy. I thinking of maybe checking out Endurance which has gotten better reviews. I've paid enough to CarShield already I should get something fixed. Seems most stuff isn't covered which it should cover. Know you are in it for the money so it understandable you really don't want to pay. We'll see.
Date of experience: 01 August 2024
The lady I spoke to was very knowledgeable letting me know that what I was concerned about was my ball joints and they were covered, she gave me the information of what to do and everything so far has worked out great. Now just waiting on a response from my auto repair, to when I can get my car fixed.
Date of experience: 08 August 2024
Reply from CarShield
Thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
My issue.with car was taken of I had the $200 deductible ..and my catalytic converter not covered wasn't too happy about that ..seems that's essential being it's in federal regulations codes for emissions and such but my other issues were covered happy about that everyone was courteous and professional thank you 😊
Date of experience: 01 August 2024
Started having transmission problems so I contacted Car Shield Custer Service and they explained the whole process to me. They gave me several choices and locations I could take my vehicle to and also advised that I could take my vehicle to any repair shop of my choice as long as they were willing to work with Car Shield. Very simple process and people are easy to deal with!
Date of experience: 30 July 2024
Reply from CarShield
Thank you for your review Richard! We are happy to hear that our Customer Service was able to help you start the claims process. Don't hesitate to give us a call if you need anything else.
Very nice lady called to tell me that my credit card was invalid and my payment was overdue. My card was compromised recently and I was issued a new number. I gave her the correct number and she was very helpful.
Date of experience: 08 August 2024
The CSR said he wanted me to call the mechanic to see if they need help finding a part for my car & he gave me another discount.
Date of experience: 09 August 2024
I called Car Shield for an "acceptable" repair facility to diagnose and repair/replace the fuel pump on my 1999 F-150 Ford Truck. Mike at Midas in Castle Rock, 2 miles from my home, diagnosed a faulty fuel pump, worked with Car Shield to prepare the required paperwork and approval before any work was performed. In two days my truck was back in service. Thank you Midas and Car Shield, I am very pleased with both services! GM
Date of experience: 28 July 2024
Reply from CarShield
Thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I'm so happy with my car warranty CarShield , they did professional job and cover my Hyundai 2017 cost of repair . Thank You - CARSHIELD !
Date of experience: 09 August 2024
I'm a new customer and when I call customer service they were great. I needed to change my due date to accommodate my finances and I had no problem.
Date of experience: 08 August 2024
The service was prompt and fast especially when I found out the dealership didn’t use Carshield. Customer service found me a shop quickly and were able to get me in the same day. My vehicle was repaired quickly. I am very happy with the service I received. I am going to recommend this to all of my family and friends.
Date of experience: 07 August 2024
Reply from CarShield
Thank you for your time and review! We're happy to hear that our Customer Service was able to help so quickly! Don't hesitate to give us a call if you need anything else.
Generally good But as I said from the beginning, they move very slowly They repaired my vehicle, but I waited 10 days for inspection total repair period has passed 2 months My vehicle is a commercial vehicle and only insurance is only 1700 dollars per month. Now my car for diffrancial is now 1 week at the service, let's see how many weeks it will take But despite everything, thanks anyway
Date of experience: 05 August 2024
Reply from CarShield
We appreciate the time you took to leave a review. We apologize for any inconvenience that may have occurred in your last claim. We are always working on providing better services each day to ensure a better customer service experience. We are always happy to go over the claims process and address any issues. If you have any questions or concerns, please call us at 1-800-587-4162.
I couldn't be more pleased. I am so glad I went with Carshield. Amazing customer service. The roadside service and repairs were done quickly and with care. I will be telling anyine and everyone about this company.
Date of experience: 01 August 2024
I’ve had CarShield for 4 yrs on two different vehicles and I’ve used them 3 times each time they were great and efficient in getting everything taken care of in a timely manner
Date of experience: 06 August 2024
Reply from CarShield
We're absolutely thrilled to hear that Kevin! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
How could you improve? Please go out of business quit robbing people you’re worthless to me no dealership wanted to work with you because you don’t pay to whoever is reading this do not fall for this scam with car shield.
Date of experience: 31 July 2024
The CarShield people from all department took great care of me. My tow truck arrived on time.After my service associate called your people they called to advise me that were going to take care some other repairs that had not been requested, That was great news for me.Thanks.
I will always be a CarShield Customer. Robert Miller.
Date of experience: 29 July 2024
Reply from CarShield
Thank you for your review Robert! We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else.
Your associate was very helpful and explained have to wait for the diagnostic. Will call them when it comes in.
Today's date is 8/7/2024 & time is 14:44.
Calling for Suzanne Robbins and I am John Schmidt.
Date of experience: 05 August 2024
Reply from CarShield
Thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
CarShield is a total scam. The point of having a policy with them is to have your car fixed at a garage or dealership when it breaks down, right? OK, call several garages and dealerships in your area and tell them you have CarShield and need to get a water pump replaced and see how many of them tell you they would never deal with CarShield. Also, CarShield was recently fined millions for fraud.
Date of experience: 01 August 2024
I called customer service and let them know what was going on with my car. They said don’t let them work on the car. Let me call them and we’ll get an estimate and see what’s going on and then they called me to tell me the overpricing and what car she would pay. I had an awesome experience. Thank you so much for being on my side.
Date of experience: 30 July 2024
Reply from CarShield
Thank you for your review Ronda! We are always here to help our customers though the claims process. If you ever have any questions or need further assistance, feel free to reach out.
CarShield. It was bound to happen, I guess. CarShield, the company that has flooded the airwaves with its ads for vehicle service contracts, has been ordered to pay 10 million dollars in a settlement involving deceptive advertising and related matters. The first link is an article by the Associated Press. If you don’t mind supplying your email address, the second link from the Washington Post discusses how actual repair shops deal with CarShield. (Spoiler alert: it ain’t pretty).
Date of experience: 05 August 2024
