Questions tagged with Amazon Connect
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Hi,
I have configured the Lex and Connect to play this following prompt. The voice input, it recognize it quickly within 3-4 seconds. But for the DTMF input, it takes 7-9 seconds, which is a huge...
asked 4 days ago
I have two resources in my CloudFormation template: flow and a phone number.
```yml
...
Flow:
Type: AWS::Connect::ContactFlow
Properties:
...
PhoneNumber:
Type:...
I had enabled sentiment analysis for my lex bots, and when I used to watch cloudwatch logs, I used to find sentiment analysis results for each utterance, but now I am not able to receive any sentiment...
For example when I ask
* "I am a new patient" Nothing
* "I need an appointment" Nothing
* "I am a new patient and I need an appointment" **LLM offer helps the right help**
Is there something we can...
We have a pletora of users and some of them are new. We would like to know if it's possible to disable the thumbs up/down in Amazon Q for Connect so that only senior call takers are able to validate...
When I want to transfer a call to another agent, but I want them to have an available status and their contact state to be empty, meaning they are not busy with any call activity (e.g., inbound,...
My web engineer is setting attributes in his code to set a Connect attribute using the AWS Connect API. After setting his attributes, he launches my Connect Flow. In my Connect flow, how would I...
As per my analysis in CTR data through Amazon Athena, ContactID has information of Agent who handled the call and if no agent handled then it has cumulative incremental data in the...
We are standing up a contact center where some calls are delivered directly to a representative. The caller inputs the extension, lambda and dynamo DB are configured to return a username. The call is...
asked 16 days ago
I am creating an Amazon Lex V2 bot using CloudFormation. In two separate instances where the documentation states that I can define a...
Hello Everyone,
I want to configure AWS Connect to stream a call from the customer to an external VoiceBot that sends back an audio response to the same connection in AWS Connect which is sent to the...
Hi there, new developer here!
I just signed up for my EC2 Windows2022 instance and would like to connect it from my Mac (M2, Sonoma14.5) terminal using SSH, but all trials failed with the error:...