JW Player Status

All Systems Operational

Cloud Hosted Players Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

Live Streaming Operational

New Video Upload Operational

Content Delivery & Playback Operational

Player and Video Analytics Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Transcoding & Processing Operational

MRSS Import Operational

Android SDK Operational

Studio DRM Operational

Subscription & Identity Management Operational

Server-Side Ad Insertion (SSAI) Operational

Broadcast Live (SaaS) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 7, 2024

No incidents reported today.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

Broadcast Live Usage Figures Delayed

Resolved - Usage data for Broadcast Live using Cloudfront CDN is up to date.
Jun 28, 19:45 UTC

Monitoring - We are ramping up the processing of the delayed CloudFront logs. The Usage data for Broadcast Live should be up to date soon.
Jun 27, 17:27 UTC

Update - We are ramping up the processing of the delayed CloudFront logs. The Usage data for Broadcast Live should be up to date soon.
Jun 27, 17:23 UTC

Identified - We are experiencing delays in our CloudFront log processing for Broadcast Live. Usage data in the Dashboard and in the Usage API can be delayed. The team is working towards resolution. Other CDN distributions are up to date.
Jun 27, 15:25 UTC

Media Library not accessible to accounts with OTT entitlement enabled

Resolved - This incident has been resolved.
Jun 28, 12:54 UTC

Identified - We've identified the issue and are actively working on a resolution.
Jun 28, 12:43 UTC

Investigating - We are investigating an issue where Media Libraries aren't accessible for accounts with OTT entitlement enabled.
Jun 28, 12:36 UTC

Jun 27, 2024

Jun 26, 2024

No incidents reported.

Jun 25, 2024

Broadcast Live SAAS Stream Creation

Resolved - We identified an issue with Broadcast Live SAAS that would have prevented streams from being created.

A fix has been performed and users are now able to create Broadcast Live SAAS streams.
Jun 25, 15:00 UTC

Jun 24, 2024

JWP Dashboard Issue: Unable to Edit Media Thumbnails

Resolved - The incident has been resolved.
Jun 24, 19:13 UTC

Update - Management APIs and the dashboard are operating normally. We are closely monitoring the systems to ensure stability.
Jun 24, 17:17 UTC

Update - Our engineering team has identified the problem and is rolling out a fix. We will continue to monitor to ensure stability.
Jun 24, 17:02 UTC

Update - We are observing an increase in errors from our Media API. Our team is actively monitoring the situation and will provide updates as more information becomes available.
Jun 24, 16:45 UTC

Monitoring - Thumbnail edits are now functioning correctly in the Dashboard. We are closely monitoring the systems to ensure stability.
Jun 23, 23:35 UTC

Investigating - We are investigating an issue with the Dashboard that is causing users to be unable to edit media thumbnails. Thumbnails can still be changed with our API.
Jun 23, 22:55 UTC

Jun 23, 2024