186
Reviews
Reviews
186
Recommend
9 / 10
TrustScore
9.29 / 10
Ian
Good company with a fairly straightforward dashboard and system that works to get money owed to you by amazon.
Daniel R
Albaro was extremely helpful and prompt in his responses.
Jeffrey G
Chat answered my questions quickly so I could make sure make sure all was good with Amazon. Fast service means faster reimbursements! I appreciated the help.
JORGE
Fast and efficient!
Rick B
Custom Support service was excellent.
Jason W
Immediate clear and helpful support!
Andrew
Excellent service in every way. Highly recommend!
Ian G
Albaro is fast and helpful
Response from Getida
May 06, 2024
Thank you Ian for the review. Glad to hear everything is going good for you.
Keyler
good
Jeh
The best in the industry!
Randy
Verified Buyer
Jury is still out after a year or more. here is what concerns me and im sure this same issue is same for all similar companies. Issue is when recovery is made for lost/missing product the fee is not credited/reversed months later when amazon locates lost/missing products. company did follow up and i was incorrect. they keep track of missing inventory returned :)
Response from Getida
Apr 08, 2024
Good Afternoon Randy. Thank you for your review here. I wanted to follow up with you on this and let you know that Getida reconciles our reimbursements monthly, and if Amazon retracts a reimbursement that was previously approved based on a case filed by Getida and does not supplement that reversal with a unit of inventory, we will provide a credit to your billing statement equal to the amount of our original fees.
If you have questions about any reimbursement reversals on your account, please reach out to us at support@getida.com for assistance, or you can review our help page at the following link: https://getidasupport.kb.help/reversalsclawbacks/
Gift E
While they may have gotten some money back. There's no one to talk to; if you have any questions or concerns, you will need to wait months until you get a very simple answer they knew all along. (Didn't answer because didn't want to look bad.) I would be so understanding if only they were straight with me right away. They will always answer you with long paragraphs to make it look professional. You will not find your answer there. I was really disappointed with their customer service time and time again.
Response from Getida
May 10, 2024
Good Afternoon Chanie. We would first like to apologize for any inconvenience we may have cause you and your team at Gift Essentials. We appreciate your honest review and will use this feedback to improve our existing services to ensure all of our clients have a wonderful experience with our product.
If you still have any issues that need to be addressed, please don't hesitate to reach out to us at support@getida.com and we will be happy to help you out.
Again, we apologize for any inconvenience and wish you and Gift Essentials the best of luck.
Andrei
Top company with stellar customer support
Terry T
Verified Buyer
I can see that Getida is finding a lot of lost money from my Amazon account, but I can't ever verify if I was paid on those lost tickets.
Andrew G
What a great support experience! I had a whole slew of Amazon questions, some of which were maybe only tangentially related to Getida's service, and they were all graciously answered! Thank you!
Response from Getida
Apr 02, 2024
Thank you for sharing your positive experience with our support team! We are delighted to hear that we were able to assist you with your Amazon questions, even those that were not directly related to our service. Our team is always here to help, and we appreciate your kind words. If you have any more questions in the future, please don't hesitate to reach out. Thank you for choosing Getida!
Chris
Very quick and Helpful!
Mitzi R
Support help was efficient and helpful!
Gina
Working with Getida is a no brainer. It amazed me how much we have recovered with very little input on our end.
Response from Getida
Apr 02, 2024
Thank you for sharing your positive experience with Getida! We are thrilled to hear that our service has been able to help you recover funds with minimal effort on your part. If you have any further feedback or questions, please don't hesitate to reach out. We appreciate your support!
Trish
Quick, thorough response, exceeded my expectations. Thank you.
Ethan
The customer service provided through the chat feature is exemplary. Polite, responsive, knowledgeable and all around a helpful experience.
About Getida
Getida is the global leader in Amazon FBA auditing and reimbursement solutions. An authorized member of the Selling Partner Appstore and Amazon Emerald program, we’ve helped tens of thousands of sellers worldwide reimagine reimbursements as a strategy for growth.
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Getida is a Verified Merchant
Questions? Contact Us
support@getida.com
(888)-280-0032
10-6 PM EST
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