Today we’ve announced our third full year of profitability. These fantastic results are driven by strong growth in revenue, deposits, active customers and customer transactions. Highlights include: - Pre-tax profits up 55% to £301m - Revenue up 51% to £682m - Total deposits up 4% to £11bn We’ve also sustained our top two Competition and Markets Authority rankings for service quality, online and mobile banking service and overdrafts. Engine by Starling is now proven as the SaaS platform that enables clients to launch cost-effective, market-leading digital banks at pace. John Mountain, Interim CEO of Starling Bank, said: “This is our third full year of profitability demonstrating a robust financial performance. It was a breakthrough year for Starling as we became a global provider of banking Software as a Service through our subsidiary Engine by Starling. We’ve heavily invested in Engine because we’re confident it can one day become as big as the UK bank, or bigger.” David Sproul, Group Chair of Starling, said: “Starling is now an established part of the UK banking scene. The percentage of active accounts now stands at nearly 80%, while total transactions rose by 21% to £174.1bn during the year. We have more customers, using our services more often, continuing to deepen their relationship with us. “We look forward to welcoming our new Group CEO, Raman Bhatia on 24 June. He brings a wealth of experience in consumer technology, banking and fintech expertise as the Group enters its next phase of growth.”
About us
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain’s first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We’re changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are. Since then, we’ve grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world! And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.
- Website
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http://www.starlingbank.com
External link for Starling Bank
- Industry
- Banking
- Company size
- 1,001-5,000 employees
- Headquarters
- London, London
- Type
- Privately Held
- Founded
- 2014
- Specialties
- FinTech, Mobile Banking, Finance, Banking, and Banking as a Service
Locations
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Primary
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London Fruit and Wool Exchange
1 Duval Square
London, London E1 6PW, GB
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Brunel House, 2 Fitzalan Road
Cardiff, CF24 0HA, GB
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Beresford House, Town Quay
Southampton, SO14 2AQ, GB
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St Peter's Square
Landmark
Manchester, England M1 4PB, GB
Employees at Starling Bank
Updates
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Is Nina really Nina? 🤨 Scammers are pretending to be family members in an urgent situation, texting from a ‘new’ or a ‘friend’s’ number and saying they need you to send them money. Check if the person is really who they say they are by setting up a family safe phrase, or asking questions only they’d know the answers to. Take a look at our advice and check out our article on staying safe 🔗: https://lnkd.in/eHXYXqkT #TakeFive
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We’ve retained our spot in the UK Customer Service Index top ten. The UKCSI surveys members of the public and ranks household brands on their customer service. We’re honoured to be included. Russell Atkins, our Head of Customer Service, said: “What this shows is that you can deliver fantastic customer service through an intuitive digital platform if you back it up with skilled and engaged human support when your customers need it. A huge thank you to our teams across our Cardiff, Manchester, Southampton and London offices who continue to deliver fantastic results for our customers.” The report is linked below if you want to read more about the results. https://lnkd.in/dQd_hXM
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Do you think mentorship is important, and why? #WithWomen, Starling’s women’s network, hosted a panel discussion month, hosted by one of our writers. We heard from four Starling business customers who are doing amazing work in various industries: Jamelia Donaldson- Founder and CEO of TreasureTress, a textured hair product subscription box Jane Johnson - Founder of Careering into Motherhood an online community which enables mothers to have fulfilling careers on their own terms Michelle Pughe-Parry de Klerk - Founder of The Women's Chapter® B Corp Certified, a movement for high-impact women in business to connect and thrive. Jennifer McGarrigle - CEO and co-founder of Cyd Connects, a sustainability company created to inspire positive change. They discussed all things mentorship, such as the benefits of becoming a mentor/mentee and advice for those looking for a mentor. Thank you to #WithWomen for setting this up, and to everyone who contributed.
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Holiday group chat just turned into sending each other TikToks? For the designated activity planner of the friend group: take a look at our guide to using Spaces for hassle-free booking. Here’s to getting all trips out the group chat in 2024 ☀️ For more information on how to set up a virtual card to spend directly from your Space, click the link below. https://lnkd.in/exmGyZjw
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Ever heard the phrase ‘a problem shared is a problem halved’? If you find it difficult to talk about money, you’re not alone. Being honest with the people around you is a good way to ease the pressure to overspend in social situations. And with summer around the corner, now’s the perfect time to get more comfortable with ‘loud budgeting’ and talking to your close ones about money. 🫂
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❗Here’s your reminder to always pay in the local currency when travelling❗ To GBP or not to GBP? When using a card machine or ATM abroad, you should be offered a choice between paying with the local currency or GBP (Pounds Sterling). It’s always a good idea to choose the local currency as you’ll likely get a better rate. If you choose GBP, the exchange rate is set by the merchant or ATM operator. It might not be as good and could be marked up. Always keep those receipts to check you were given the option you chose. Happy holidaying! ✈️ Click the link below for more information. https://lnkd.in/e-bdsWpE
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POV: The holiday gets out of the group chat and someone’s found the perfect place to stay in. Before booking, check out five top tips from our fraud team. Thank us later 🌞👉 #TakeFive