881 total
I have to say, their support was absolutely stellar. They responded ridiculously fast... especially compared against most support times for most businesses. They didn't give me the runaround, or provide useless auto-response answers, or refer me to their "knowledge-base"... they gave real human answers. Well done.
Date of experience: 08 August 2024
I was having trouble figuring out how to embed bunny.net hosted videos into my Wordpress pages. Renz answered all my questions and helped troubleshoot my code and though it took a while, we got it all figured out.
Date of experience: 06 August 2024
Bunny offer amazing value for their exceptional CDN and now, DNS service. Their support are equally exceptional.
Thank you Tomas for your help on a Sunday morning 😊
Date of experience: 04 August 2024
Reply from bunny.net
Thank you for taking the time to provide such a positive response, its really appreciated. We're happy to know you had a positive experience and we're here 24/7 to assist!
Kind regards,
Bryan
Technical Support Manager
new user at Bunny.net and i ran into a few snags. reached out to support and i very quickly and easily went back and forth with them to understand the issue and resolve it. great support team!
Date of experience: 07 August 2024
Pricing: I can't believe how affordable they are compared to their peers. Cloudfront is 8x as expensive. They also allow payment by credits with just $1 / month minimum.
Support: Swift response. Didn't need any follow up.
Features: They have everything you might need for a CDN.
Overall, it's a 10/10 service.
Date of experience: 25 July 2024
Reply from bunny.net
Hi Shubham,
Thanks for the comprehensive review, best of luck with your rollout and we can assist in your journey in the future please let us know.
Kind Regards,
Bryan
Technical Support Manager.
WpForms was my best support experiences until now but these guys are next level still
Date of experience: 05 August 2024
Reply from bunny.net
Hello John,
We’re glad to hear that you’re satisfied with our service and we are looking into expanding the customised country codes in the future, your feedback helps us improve and is really sppreciated.
Kind regards,
Bryan
Technical Support Manager
⭐⭐⭐⭐⭐
Bunny.net is nothing short of a technological marvel! 🌟🐰🌟
From the moment I started using their services, my life has been transformed in ways I never thought possible! The speed and reliability of their CDN services are simply beyond imagination. It feels like my content is being delivered at the speed of light – no, even faster! 🚀⚡️
The user interface is so intuitive and user-friendly that I believe even my goldfish could manage a website with it. 🎣💻 The configuration options are so extensive yet easy to understand that I feel like a true tech guru. Setting up everything from caching to security was a breeze, thanks to their detailed guides and tutorials. It’s like having a personal IT team at my fingertips 24/7.
But that’s not all! The customer service at bunny.net is nothing short of legendary. The staff is not only incredibly knowledgeable and helpful but also so friendly that I believe they could make even a grumpy dragon smile. 🐲😊 Every interaction I’ve had with them has been an absolute pleasure. Their quick responses and willingness to go above and beyond to solve any issue is truly unparalleled. It’s as if they have a magical ability to make problems disappear!
The performance of bunny.net’s services is simply out of this world. My website’s load times have improved dramatically, and my users have noticed the difference. The stability and uptime are rock-solid, ensuring that my site is always available. It’s like having a superpower for my website – the power of speed and reliability!
The pricing is so incredibly fair that I sometimes feel like I must be dreaming. How can such a perfect service be so affordable? It’s as if bunny.net is a gift from heaven, sent directly to us to make the internet a better place. 🎁🌐 They have truly democratized high-performance CDN services, making them accessible to everyone, from small bloggers to large enterprises.
But let’s talk about the impact on my business. Since switching to bunny.net, I’ve seen a significant increase in user engagement and satisfaction. My bounce rates have dropped, and my conversion rates have soared. It’s like bunny.net has sprinkled magic dust on my website, turning it into a user magnet. The analytics and insights provided are top-notch, giving me a clear understanding of how my content is performing and where I can make improvements.
In addition to all this, the community and support resources available are second to none. The forums are filled with knowledgeable users and staff who are always ready to help. The regular updates and feature rollouts show that bunny.net is always innovating and staying ahead of the curve. They listen to their users and continuously improve their services.
In summary: Bunny.net is simply the best thing that has ever happened to the internet. If I could, I would give them 10 stars! 🌠🌠
Thank you, bunny.net, for making the internet such a wonderful place. You are the true heroes of the digital age! 🦸♂️🦸♀️
Date of experience: 07 August 2024
Support was amazing. I got all answers in short period of time. And it was very detailed.
Date of experience: 07 August 2024
Their service is really smooth and fast. When it comes to support issues that are sometimes required, they are also extremely fast and completely solution-oriented. Each of them is very valuable, but I would like to thank Benjamin for his sincerity and instantly providing the right solutions. I will always prefer this company for my projects and I highly recommend them.
Date of experience: 22 July 2024
Reply from bunny.net
Hello Serhat,
Thank you so much for your glowing review! We're thrilled to hear that you have a positive impression of our service, smooth and fast is what we're aiming for ;)
Benjamin will be delighted to hear your kind words about his support. We truly value your recommendation and look forward to continuing to support your projects in the future.
Kind Regards,
Bryan
Technical Support Manager
As usual, bunny support is fast and right. Answers are easy to understand
Date of experience: 04 August 2024
Reply from bunny.net
Hello Jennifer,
Thrilled to hear the team could assist with your config issue and massive thanks for your feedback, We appreciate your time and effort in sharing your thoughts.
Kind regards,
Bryan
Technical Support Manager
Hello, I am using the Bunny.net Stream product, but in recent months the system has changed and after encoding the 1920x800 resolution video, it becomes 2592x1080 and this problem causes the video to hang on mobile devices. It would be perfect if you do something that requires it to remain in its original form. Me and many of my friends are experiencing this problem. Other than that, I am satisfied with the services
Date of experience: 15 July 2024
A peace of mind, a smile on the face, Bunny.net will serve you and your customers with their heart and talent. Try it!
Date of experience: 07 August 2024
Renz was fantastic! He was able to solve my issue very quickly. I was honestly blown away at how quickly my issue was resolved.
Date of experience: 31 July 2024
Reply from bunny.net
Hey Jeff,
Thank you for your input, we aim for apeedy resoltutions and looks like we hit the mark in this case :) It’s great to know you had a good experience with our team.
Kind regards,
Bryan
Technical Support Manager
Our overall experience with Bunny has been exceptional! We are thoroughly satisfied with all the services we use for our projects, and the support team has consistently exceeded our expectations. The Bunny team went above and beyond to accommodate a specific requirement we had, demonstrating their commitment to customer satisfaction. Keep up the great work, Bunny!
Date of experience: 24 July 2024
Reply from bunny.net
Hi Saso,
We really appreciate your feedback on the value you find in our CDN services and the team that supports them.
Ensuring that our offerings are both valuable and reliable is important to us, and we're very pleased to meet your expectations.
Kind Regards,
Bryan
Technical Support Manager.
Absolutely Amazing, we've recently moved image transformations / optimizations from a Competitor to Bunny. The setup was super simple and it worked with basically no config at all. We've encountered a small issue (on our side) in the middle of the night and the Support team provided a solution within 15 minutes. We're on a $10 a month plan, I dont think you can find this level of support anywhere else. Could not be happier with the service!
Date of experience: 02 July 2024
Reply from bunny.net
Hi Tim,
Thanks for highlighting the support you received, our goal is to provide a top tier experience and sounds like we hit the mark! The team was thrilled to help with your transition to bunny.net and if you have any further questions or configs you need assistance with please reach out to us.
Kind Regards,
Bryan
Technical Support Manager
Date of experience: 05 August 2024
The helpdesk was very patient and they came up with a solution how to stream videos to a Thinkific course platform. It took little time for them to figure out the platform specifics, but they solved it, great!
Date of experience: 12 July 2024
Reply from bunny.net
Hi, Thank you for your kind feedback! We're thrilled to hear that the team could assist your Thinkific integration and we appreciate your patience as we worked through the specifics. If you need any further assistance, we're always here to help.
Kind Regards,
Bryan
Technical Support Manager
My support agent Renz is super fast and helpful!
Date of experience: 02 August 2024
Reply from bunny.net
Hi Hiram,
We’re grateful for your feedback and suggestions around the documentation, we are looking into that and will have it updated in the near future. We are on a continuous journey of improvement, and your insights help us achieve that.
Kind regards,
Bryan
Technical Support Manager
CDN for dummies really. Cloudflare can be very scary to setup and complex. Bunny feels much more straightforward and the fees are insanely low. Like suspiciously low. You top up your account with £20 and it seems to last for months and months on a website that easily gets 3000+ visitors a monthly across the globe. I dont question it but I know its definitely working!
They seemed to have come out with a bunch of new features recently so theyre clearly investing in the platform. Love it.
Keep on hopping!
Date of experience: 27 June 2024
Reply from bunny.net
Hi Alistair,
Nothing suspicious here ;) At bunny.net we're just committed to providing a high value stand out service! Thanks for taking the time to leave a review and joining us on our journey!
Kind Regards,
Bryan
Technical Support Manager
Providing CDN services for malware clients, they don't even bother to read or reply to abuse warnings.
Date of experience: 14 July 2024
Reply from bunny.net
Hi Bas,
Thank you for reaching out and bringing this to our attention. I want to assure you that in bunny.net We take all reports of illegal content very seriously and are committed to promptly addressing and resolving all abuse complaints. It is concerning to hear about your experience, and we want to ensure that all such issues are handled appropriately, unfortuantly I cannot locate any interactions from you on our ticketing system.
Could I ask that you please reach out to us directly at support@bunny.net so we can review your original interactions with our support team and address any unresolved concerns. We are here to help and ensure that our services are used responsibly by all of our clients.
Best regards,
Bryan
Technical Support Manager
