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Find a Location

U-Pack has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

  • U-Pack

    3801 Old Greenwood Rd Fort Smith, AR 72903-5937

    BBB Accredited Business
  • U-Pack

    325 Peach Orchard Rd Belmont, NC 28012

  • U-Pack

    4020 10th Avenue Dr Sw Hickory, NC 28602

  • U-Pack Moving

    174 17735 1 Ave Surrey, BC V3Z 9S1

Business ProfileforU-Pack

Moving Companies
HeadquartersMulti Location Business
BBB accredited business
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

Additional business information

Additional Info:
This company is a subsidiary of ArcBest Corporation.
See all additional business information

At-a-glance

Customer Reviews

4.51/5stars

Average of 214 Customer Reviews

Customer Complaints

49 complaints closed in last 3 years

10 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 2/13/2001

Years in Business: 27

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Overview

Products & Services

This company offers out-of-state moving services.

Business Details

This is a multi-location business.

Find a Location

U-Pack has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

  • U-Pack

    3801 Old Greenwood Rd Fort Smith, AR 72903-5937

    BBB Accredited Business
  • U-Pack

    325 Peach Orchard Rd Belmont, NC 28012

  • U-Pack

    4020 10th Avenue Dr Sw Hickory, NC 28602

  • U-Pack Moving

    174 17735 1 Ave Surrey, BC V3Z 9S1

Headquarters
3801 Old Greenwood Rd, Fort Smith, AR 72903-5937
BBB File Opened:
2/19/1998
Years in Business:
27
Business Started:
1/1/1997
Business Incorporated:
6/18/2009
Accredited Since:
2/13/2001
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:
Corporation
Alternate Business Name
  • ABF U-Pack Moving
  • Moving Solutions, Inc.
Business Management
  • Ms. Nicki Key, Operations Manager
Contact Information

Principal

  • Ms. Nicki Key, Operations Manager

Customer Contact

  • Ms. Nicki Key, Operations Manager
Additional Contact Information

Fax Numbers

  • (479) 494-6925
    Primary Fax

Phone Numbers

Industry Tip

BBB Tip: Hiring a mover

Customer Complaints

49 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

File a Complaint

Most Recent Customer Complaint

03/12/2024

Complaint Type:
Service or Repair Issues
Status:
Answered
I used UPack to move from WA to OH in November 2023. Several large items were lost/stolen in transit (obviously pricey stuff which didn't make sense to try to put in a box like a paddleboard and kit, foam roller, etc.). Many items were also damaged, despite having careful, excellent movers load the truck. Total, I'm out about $3K including damages. Even if all they did was reimburse me for the clearly lost/stolen items, under $1K, I'd be happy. They won't even do that though - after waiting MONTHS for them to review my very detailed, well documented claim, they refused to pay for anything. Really consider if the lost/damaged costs will outweigh the increased price of going with another company. I recommend taking pictures of the loaded truck (maybe in stages) so you can prove items were on the truck if they disappear along the way.
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Customer Reviews

214 Customer Reviews

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How BBB Processes Complaints and Reviews

Start a Review

Most Recent Customer Review

Starr W

5 stars

08/07/2024

We were very satisfied using UPack for our move from Maryland to Tennessee. Everything was delivered/Picked up as promised and the customer service is outstanding! Highly recommend if you are making an out of state move!

Local BBB

BBB Serving Arkansas

BBB Reports On

BBB reports on known marketplace practices.

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