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Find a Location

autopom! has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

  • autopom!

    22651 Lambert St Ste 102 Lake Forest, CA 92630-1611

    BBB Accredited Business

Business Profileforautopom!

Auto Warranty Services
BBB accredited business

Additional business information

Additional Info:
autopom! is partnered with RepairPal, a Network of 2600 Certified Repair facilities. To ensure you receive the best possible service, we recommend our preferred network of shops trained on how to work with your extended warranty and are ready to assist you.   http://www.repairpal.com/autopom.
See all additional business information

At-a-glance

Customer Reviews

4.7/5stars

Average of 30 Customer Reviews

Customer Complaints

4 complaints closed in last 3 years

2 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 6/7/2010

Years in Business: 14

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Overview

This business offers vehicle protection plan services. 

Products & Services

Vehicle Service Contracts (nationwide), Mechanical Breakdown Insurance (in California), Mechanical Breakdown Insurance (California), Vehicle Service Contracts (nationwide except CA)

Business Details

Location of This Business
22651 Lambert St Ste 102, Lake Forest, CA 92630-1611
Years in Business:
14
Business Started:
12/22/2009
Business Incorporated:
12/22/2009
Accredited Since:
6/7/2010
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:
Limited Liability Company (LLC)
Alternate Business Name
  • Steele & Jones LLC
  • autopom! Insurance Services LLC
Business Management
  • Ms. Alexis Jones, Manager
  • Mr. Michael Dean Jones, President/CEO
Contact Information

Principal

  • Mr. Michael Dean Jones, President/CEO

Customer Contact

  • Mr. Michael Dean Jones, President/CEO
Additional Contact Information

Email Addresses

Website Addresses

Customer Complaints

4 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

File a Complaint

Most Recent Customer Complaint

04/13/2024

Complaint Type:
Service or Repair Issues
Status:
Resolved
Denied my claim and continue to refuse to give me anything in writing as to why. I have made several requests for a supervisor and they have all been ignored.They are trying to justify the denial as normal Wear and tear, but that's not the case and they know it. That's why they refuse to give me something in writing.They had three different adjusters come out so they know the car broke down.
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Customer Reviews

30 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Start a Review

Most Recent Customer Review

Raygan D

5 stars

06/19/2024

Whenever I needed support or guidance, AutoPom has always been there to address my concerns, lend an ear, offer recommendations, and stand up for me, regardless of how many instances it required. I have received numerous phone calls from the company's owner on multiple occasions.This organization functions as a middleman, serving as a mediator between the parties involved. They engage in negotiations on behalf of both you and the extended warranty company. Well, thats what they did for me. Regrettably, there have been multiple cases where extended warranty companies have refused to honor claims submitted by repair facilities. The extended warranty provider declines a portion of the claim, resulting in me having to agree to pay hundreds or thousands of dollars. If it's expected to be included, then absolutely not!Every time, I politely call AutoPom and ask if this is covered, or if this is considered "ordinary" or within the usual range. I have no expertise in mechanics or law. I am familiar with the terms of my contract. There have been instances where I was mistaken. To ensure my complete comprehension, they kindly clarified the specifics by mentioning the possibility of taking my car to an alternate repair shop, and all my other rights. During that period, they went to the extent of assisting me in locating a warranty-covered shop within my town, and towing company. They offer military discounts, cover older cars with high mileage, reward loyalty, and paying off your contract early or in full. I have had two Volkswagens covered through them that both have had over 130k miles and now will be covered with full extended warranties through 250k miles. You wont find another company that will beat that!

autopom! Response

06/20/2024

Thank you so much for taking the time to share your positive experience with autopom!. We are thrilled that our support and services have consistently met your expectations. We prioritize advocating for our customers to ensure they receive the coverage detailed in their contracts. Your review reaffirms the hard work we put in every day. Should you have any further queries or need additional assistance in the future, please feel free to reach out to us. Thank you once again for your kind words and continued support - Team autopom!

Local BBB

Better Business Bureau Serving the Pacific Southwest

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