Business ProfileforSunday

During the Summer 2023 season, we purchased a Sunday Lawn program. These products did not work on our lawn despite following exact directions and contacting the company for support. Before every shipment, we were sent an email to confirm shipment, add any additional wanted products etc during the entire summer of 2023. We were not planning on purchasing a Lawn plan from Sunday for the summer 2024 season and had not heard from Sunday at all, so went on with our life. I received an email on Apr 3, 2024, 3:02PM reporting that my order had been shipping - but I did NOT place an order, was not sent an email to confirm an order was being created and drafted - i.e. ready to send soon - and was not given the possibility of canceling the order. I immediately contacted customer service who responded promptly, but with a form letter not answering my question about canceling the order and refunding the money that had been taken from my account. I responded to the email and received another form response from another customer service rep - not the same one. Again with an unsatisfactory answer. This went on a few times, and then Sunday just stopped responding.Additionally, I am an individual who has two masters degrees and works remotely on the computer all day with large health systems - and I had to ****** how to cancel the Sunday subscription myself as it is NOT clear on the website, and is not intuitive. Additionally, I had to go through more than 6 steps to confirm again and again I wanted to cancel. These are predatory practices of Sunday's to get the most money out of customers. They display poor customer service, poor business practices and I am incredibly disappointed thus far. I demand a refund of the ****** that was taken from my account for a purchase I did not approve and want ALL my information removed from the Sunday Website. There is no way, even with canceling my account, to remove my credit card, or address. This is concerning and inappropriate.