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American Residential Warranty has 1 locations, listed below.

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Business ProfileAmerican Residential Warranty

Extended Warranty Contract Service Companies

Contact Information

901 W Yamato Rd Ste 100E

Boca Raton, FL 33431-4409

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Email this Business
(855) 997-3793

Customer Reviews

2.19/5

Average of 347 Customer Reviews

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Customer Complaints

205 complaints closed in last 3 years

116 complaints closed in last 12 months

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BBB Rating & Accreditation

A-

This business is not BBB Accredited

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Years in Business: 15

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

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Business Details

Location of This Business
901 W Yamato Rd Ste 100E, Boca Raton, FL 33431-4409
Email this Business
BBB File Opened:
3/23/2009
Years in Business:
15
Business Started:
2/5/2009
Business Started Locally:
2/5/2009
Business Incorporated:
9/16/2008
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:
Limited Liability Company (LLC)
Alternate Business Name
  • ARW Home Advisor
  • ARW
  • American Residential Home Warranty
  • ARW Water And Sewer Lines
  • ARW UEP
  • ARW Solar
  • ARW Home
  • ARW Home Services
  • American Protection Plans, LLC
Business Management
  • Ms. Kira Pagel, Project Manager
  • Mr. Brett Bieber, Vice President of Customer Care
  • Ms. Keisha Brown, Case Manager
  • Mr. Joshua Brauser, Managing Owner
Contact Information

Principal

  • Mr. Joshua Brauser, Managing Owner

Customer Contact

  • Ms. Kira Pagel, Project Manager
  • Mr. Brett Bieber, Vice President of Customer Care
  • Ms. Keisha Brown, Case Manager
  • Mr. Joshua Brauser, Managing Owner
Additional Contact Information

Fax Numbers

  • (561) 367-2728
    Primary Fax

Phone Numbers

Email Addresses

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Customer Complaints

205 Customer Complaints

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Most Recent Customer Complaint

07/23/2024

Complaint Type:
Product Issues
Status:
Resolved
I was told that if I cancel the contract I will be refunded for the premium for this as I was charged just 2 days ago for next 30 days. Even though I cancelled the contract today they are refusing to refund the premium for the rest of the month
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Read 204 More Complaints

Customer Reviews

347 Customer Reviews

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Most Recent Customer Review

Tonya B

08/01/2024

Please stay away From **American Residential Warranty!** 4 parts have been ordered for my dryer which has been down since 6-12-2024 The servicer (Living Water Applianc ************** was a no call no show day 1 and multiple times during this nightmare, he wouldn't respond to txt's, phone calls, his automobile broke down, the office has scheduling issues, I explained I didn't want to deal with ************** and living water appliance multiple I wasn't confident in his skills occasion American Residential Warranty! refused to replace with another servicer and forced him on me anyway. The last time he left the dryer was still not working. I called on three separate occasions 7-18-2024, 7-22-2024 and 7-25-2024 to cancel I have spoken to **************************, and a host of customer service reps to cancel the ********************** and refund the auto payment taken 7-29-2024.as of 8-1-2024 Victoria ******** or Supervisor) assured me refund of the auto payment would be returned I notified well in advance of the deduction. Finally, to add insult to injury ****** in the ********************* called and advised me she is the person that deals with the BBB complaints there will be no refund of the auto payment, I will be billed $761.08 early termination fee they now want to sell me a GE dryer. As of 7-29-2024 I purchased a new Whirlpool dryer. REQUEST:1) Refund Auto payment 2) Waive Termination Fee 3) Payout for my purchase Whirlpool dryer.

American Residential Warranty Response

08/02/2024

Hi *****, 

Thank you for your review. Upon reviewing your account, we noted several claims paid out in a short timeframe. We attempted to resolve your dryer claim; however, you declined assistance and opted to cancel your account. As previously communicated and in accordance with the terms and conditions, you are liable for the fees incurred by early termination. We trust this explanation addresses your concerns and regret we could not facilitate a more favorable resolution.

Read 346 More Customer Reviews

Local BBB

BBB Serving Southeast Florida & the Caribbean

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