Business ProfileforInternational Van Lines

Terrible moving experience lacking in service, professionalism and basic competence. Key complaints: broke a floor lamp; broke my 65 ** likely when the deliverer leaned the ** on its short end at an angle causing visible bowing; didnt start shipping my items from ** to *********** until 2 weeks after they picked everything up; it took numerous emails, phone calls and voice mails to get any sort of response throughout the process (days would go by with no answer to my requests for status updates), packers in ** did a subpar job, among other things they left a full closet worth of items untouched; delivery folks showed no concern for any of the items I was paying close to $10K for safe delivery (including haphazardly dropping boxes marked fragile or this side up); quoted a price around $5K when I first went through the items list with the sales person - when I finalized the list, I asked one of the reps if I needed to include thinks like mixing bowls and kitchenaid mixer the first sales person I spoke with did not indicate I needed to include the usual household bricabrac like that, I added a bunch of these smaller items that one would assume are present in a number of kitchens - the new price quoted was over $8K and by that point in the process it was too late to engage another company; when I spoke with the sales person originally, she said the delivery window is 1-3 weeks and when I was surprised by the 3 weeks, she heavily emphasized that 1 week was much more likely (I acknowledge she didnt guarantee, but she forecast extreme confidence that it would be closer to 1 week). In the end, they didnt even deliver my items within 3 weeks of the pick up. This transaction was incredibly difficult and costly. The *** actions/inactions have been so deficient in basic competency and ability it has almost felt malicious because I find it hard to believe so many people can be so bad at their jobs at so many levels. Strongly recommend any other moving company.