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Find a Location

Carrier Corporation has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Business ProfileforCarrier Corporation

Air Conditioning Equipment
HeadquartersMulti Location Business
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

Additional business information

Pending Government Action:
Government Action: BBB reports on known government actions involving business’ marketplace conduct:
State of Washington vs Carrier Corporation. Case number 23-2-09821-8 SEA King County (WA) Superior Court

As of May 31, 2023:

The Washington State Attorney General's Office announced an environmental lawsuit against numerous manufacturers of PFAS, commonly referred to as “forever chemicals.” The lawsuit asserts these companies knew for decades about the serious risks these chemicals posed to humans and the environment. The companies likely made many millions in profit while actively deceiving the public.

Per- and polyfluoralkyl substances, known as PFAS, have been used for decades to create water-resistant substances. In recent years, state and federal regulators have begun to impose more stringent restrictions on PFAS and expand testing requirements. Exposure to PFAS has been linked to several types of cancer, infertility, and developmental issues in children, among other health concerns.

The lawsuit, filed in King County Superior Court, relates to PFAS used in aqueous film-forming foam (AFFF), a type of chemical foam used for firefighting and emergency response, particularly around airports and military sites. In hiding the risks of PFAS and deceptively marketing it as safe, the lawsuit argues the companies violated numerous state laws, including Washington’s law against public nuisances, Products Liability Act and Consumer Protection Act. Defendants include 3M, DuPont and 18 other manufacturers.

Ferguson’s lawsuit asks the court to order the companies to pay past and future costs to investigate, remediate, restore, treat, monitor and otherwise respond to PFAS contamination; and pay for all damages caused to the state, including natural resource damages.

LINK: https://www.atg.wa.gov/news/news-releases/ag-ferguson-files-lawsuit-against-20-manufacturers-forever-chemicals

See all additional business information

At-a-glance

Customer Reviews

1.04/5stars

Average of 47 Customer Reviews

Customer Complaints

208 complaints closed in last 3 years

64 complaints closed in last 12 months

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Related Categories

Business Details

This is a multi-location business.

Find a Location

Carrier Corporation has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Headquarters
13995 Pasteur Blvd, Palm Beach Gardens, FL 33418-7231
BBB File Opened:
5/28/2020
Years in Business:
109
Business Started:
1/1/1915
Business Started Locally:
4/1/2018
Business Incorporated:
6/27/1979
Type of Entity:
Corporation
Alternate Business Name
  • Carrier
  • Carrier Heat And Air
Business Management
  • Mr. Robert McDonough, President
  • Mrs. Lynn Nash, Customer Service Manager
  • Beth Morse
Contact Information

Principal

  • Mr. Robert McDonough, President

Customer Contact

  • Mr. Robert McDonough, President
  • Mr. Mark Thompson, Vice President
  • Mrs. Lynn Nash, Customer Service Manager
  • Beth Morse
Additional Contact Information

Email Addresses

Customer Complaints

208 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

File a Complaint

Most Recent Customer Complaint

07/01/2024

Complaint Type:
Service or Repair Issues
Status:
Answered
My A/C unit was built in June of 2020, I closed on my brand new townhouse on July 31, 2020 with my brand new A/C unit. I would like to know why starting 5/12/23 ending 8/17/23 I had to spend $2,858.00 on your new A/C unit (a new one costs just over 4k) to replace the coil that is on the outside condenser which is only 3yrs old. I was without A/C from 6/30/2023 to 8/17/23 which is when we had a heatwave in ********. My house was 87 and 88 degrees (which I can send you a picture of the thermostat) because you opted to (manufacture a new coil instead of supplying a new condenser (because it is the cheaper option for you). Im on medication for high blood pressure it is a good thing nothing happened to me medically. Out of the $2,858 you had me pay a $200 shipping cost regardless of the coil covered by warranty.There is absolutely no reason I should be spending $2,858 for refrigerant and labor and shipping for a condenser coil on an A/C unit that just turned 3yrs old that is due to a manufacturing defect because this does not happen at install since the is already assembled when installed..With that said I would like my money back from Carrier.If there is no resolution to this I will be posting this online as a review and filing a complaint with the Better Business Bureau as well as possibly discussing this with an attorney.I would like this email forwarded to management and CEO and would like an answer to the resolution to this from management and CEO and not from the customer service department.I had sent email inquires regarding this on Oct. 10, 2023, Nov. 14,2023, Dec. 27, 2023 and sent a customer complaint on **********************'s website again earlier this year with no response to any.
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Customer Reviews

47 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review

Angel E

1 star

07/29/2024

My Carrier brand unit was installed 7/27/16 - stopped working 7/26/24. Lasted 8 years. Warranty only covers PARTS. No labor is included in the warranty so I am having to purchase a NEW UNIT. I can guarantee you, it will NOT be a Carrier brand. 7/27/24 - Had a new Trane unit installed - still won't work as the Carrier brand Relay is also out. So installer tries to get the new Carrier brand relay as it IS under warranty, however the part is out of stock until October! So if I want air conditioning for the rest of this summer, I will need to buy the Trane Relay at my own expense. Why is Carrier selling us c*** products that don't last?? What a rip-off. Model # PH14NB02400GAAA Serial #**********

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