Business ProfileforPella Corporation

I ordered Pella doors and windows through ******. They were custom made and supposed to arrive today. After waiting all day for the delivery and they didn't arrive, I was told that they would come in tomorrow, June 22. Although upset that I waited all day for my door delivery, I figured another day wasn't going to hurt. The ****** customer service person called me back an hour later to inform me that he had made a mistake and that the door wasn't set to arrive until JULY 22 another month later than when they were promised. ****** gave me the phone number for Pella and I called their customer service department. They told me that these items are all STILL IN PRODUCTION. They haven't even made them yet. I've already been waiting a month for them to arrive and at no point did they tell ****** or me that they were not going to meet their promised delivery date. My entire building project has been (and will continue to be) on hold waiting for something that not only hasn't been made but from people who cannot tell why this has happened, what the status of production is, nor when they can promise they will be delivered. They also did not offer any explanation or to expedite the production of my doors and windows even after not delivering them when promised. Although these items seem beautiful on the website and in theory, I suggest using a different company for your door and window needs.