Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Better Business Bureau®
Resources for Businesses
Share

Find a Location

Kin Insurance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Business ProfileKin Insurance

Insurance
HeadquartersMulti Location Business
BBB accredited business
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

Contact Information

222 Merchandise Mart Plz Ste 228

Chicago, IL 60654-1103

Visit Website
(855) 717-0022

Customer Reviews

4.64/5

Average of 1,012 Customer Reviews

Read ReviewsStart a Review

Customer Complaints

71 complaints closed in last 3 years

14 complaints closed in last 12 months

Read ComplaintsFile a Complaint

BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 3/5/2021

Years in Business: 8

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Related Categories

Overview

Kin Insurance is a direct-to-consumer home insurance company that provides home insurance, mobile home insurance, landlord insurance, condo insurance, and flood insurance. It currently serves Florida and Louisiana and plans to expand to 43 additional states.

Business Details

This is a multi-location business.

Find a Location

Kin Insurance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Headquarters
222 Merchandise Mart Plz Ste 228, Chicago, IL 60654-1103
BBB File Opened:
6/12/2018
Years in Business:
8
Business Started:
4/23/2016
Business Incorporated:
4/23/2016
Accredited Since:
3/5/2021
Type of Entity:
Corporation
Business Management
  • Sean Harper, Co-Founder
  • Mr. Lucas Ward, Co-Founder
Contact Information

Principal

  • Sean Harper, Co-Founder
  • Mr. Lucas Ward, Co-Founder
Read More Business Details and See Alerts

Industry Tip

BBB Tip: Insurance companies

Customer Complaints

71 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

File a Complaint

Most Recent Customer Complaint

06/28/2024

Complaint Type:
Billing Issues
Status:
Answered
Kin Insurance,June 13/14 unauthorized manual charge of $187.00. No explanation or warning was provided.May unauthorized charge of $300 applied. I was informed that I would received a $300 discount if I submitted a wind mitigation report within 30 days. I did so on 4/27/04. I was charged $300 anyway.
Read More
Read 70 More Complaints

Customer Reviews

1,012 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Start a Review

Most Recent Customer Review

Brianna J

08/05/2024

I was assisted by *************************** who was the kindest and most genuine insurance representative I have ever dealt with. I cannot express how happy I am with my annual premium and the amount of coverage I am receiving through my policy with Kin Insurance.

Kin Insurance Response

08/09/2024

Hi, *******- We aim to provide every customer with a positive and easy homeowners insurance experience and are happy to read ***** did just that. We appreciate your feedback. Welcome to Kin!
Read 1011 More Customer Reviews

Local BBB

BBB of Chicago & Northern Illinois

More Info on Local BBB

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.