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Cornerstone Building Brands has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Business ProfileCornerstone Building Brands

Building Materials
HeadquartersMulti Location Business
BBB accredited business
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

Additional business information

Additional Info:
All complaints and reviews for Cornerstone Building Brands, and their over 20 brands and 150 locations, are handled by BBB of Eastern Carolinas. The number of complaints and reviews reflected on this BBB profile represents the world wide total for Cornerstone Building Brands.

Contact Information

5020 Weston Pkwy Ste 400

Cary, NC 27513-2322

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Email this Business
(888) 975-9436

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Customer Reviews

1.2/5

Average of 121 Customer Reviews

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Customer Complaints

416 complaints closed in last 3 years

208 complaints closed in last 12 months

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 5/30/2024

Years in Business: 81

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

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Business Details

This is a multi-location business.

Find a Location

Cornerstone Building Brands has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Headquarters
5020 Weston Pkwy Ste 400, Cary, NC 27513-2322
Email this Business
BBB File Opened:
10/21/2009
Years in Business:
81
Business Started:
1/1/1943
Business Incorporated:
11/16/2007
Accredited Since:
5/30/2024
Type of Entity:
Corporation
Number of Employees:
500
Alternate Business Name
  • American Building Components
  • Atrium Windows & Doors
  • Cascade Windows
  • Stoneworks
  • Great Lakes Window
  • MBCI
  • Metal Depots
  • Metallic Building Systems
  • Mitten Building Products
  • North Star Windows & Doors
  • Ply Gem Canada
  • Prime Window Systems
  • Reed's Metals
  • Robertson Building Systems
  • Silver Line Windows & Doors
  • Star Building Systems
  • Trubuilt Door Systems
  • Union Corrugating
  • Eastern Architectural Design
  • Ply Gem Industries, Inc.
  • Ply Gem
  • Simonton Windows & Doors
Business Management
  • Mr. Gary E. Robinette, President
  • Mr. Shawn Poe, Secretary/Treasurer
Contact Information

Principal

  • Mr. Gary E. Robinette, President

Customer Contact

  • Mr. Gary E. Robinette, President
  • Mr. Shawn Poe, Secretary/Treasurer
  • Ms. Krista Eads, Executive Assistant
  • Mr. John Purvis, Division Manager
  • Mr. John T. Forbis, President
  • Ms. Keri Smith, Company Contact
  • Ms. Maria Barnhart, Operations Manager
  • Ms. Chelsey Godfrey, Social Media Specialist
Additional Contact Information

Fax Numbers

  • (919) 677-9581
    Other Fax

Phone Numbers

Email Addresses

Website Addresses

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Customer Complaints

416 Customer Complaints

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Most Recent Customer Complaint

07/23/2024

Complaint Type:
Service or Repair Issues
Status:
Resolved
I have been working on a warranty claim for my windows on my new home since July 2023. I have been working with ********************* with ******** windows during this process. I have gotten run around after run around. reorder of glass 3 different time as the glass that would come would not be correct. in a call on June 6, 2024 I was advised that he determined that he would need to replace glass on 9 of my windows. I have been attempting contact with this person multiple times over the almost 2 months for an update with ZERO response back, I am at a loss on how to get the glass on my windows replaced per the warranty.
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Read 415 More Complaints

Customer Reviews

121 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review

Philip T

07/22/2024

My home was built in 2016 with ******** Windows. For the first several years their warranty support was superior. Parts needed were shipped quickly and customer service was ********************. They had to send a contractor out to fix all my D/H window balances because they were not installed right at the factory. Yikes, Quality control issues??? Since ***************************************** service. Weeks or even months to get replacement parts. They seem to have added ****** expensive shipping and handling which is way more than other parts suppliers. Seems they are not making it worth the effort to submit a claim. Maybe if they could get their act together and go back to their past performance then we might reconsider our rating. BBB seems way off the mark **** as t**** does not seem to be anything but negative reviews. I would avoid ******** in the future.
Read 120 More Customer Reviews

Local BBB

BBB of Eastern Carolinas

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