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Find a Location

JELD-WEN has 50 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Business ProfileforJELD-WEN

Door Manufacturers
HeadquartersMulti Location Business
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

At-a-glance

Customer Reviews

1.13/5stars

Average of 126 Customer Reviews

Customer Complaints

157 complaints closed in last 3 years

42 complaints closed in last 12 months

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Business Details

This is a multi-location business.

Find a Location

JELD-WEN has 50 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Headquarters
2645 Silver Crescent Dr, Charlotte, NC 28273-3566
BBB File Opened:
12/27/2018
Years in Business:
64
Business Started:
1/1/1960
Business Incorporated:
7/14/2015
Type of Entity:
Corporation
Number of Employees:
21000
Alternate Business Name
  • JELD-WEN, Inc.
  • MMI DOOR
  • JELD-WEN Foundation, Inc.
  • American Building Supply (ABS)
  • Breezeway North America
  • JBL Hawaii
  • Karona
  • La Cantina
  • Milliken Millwork
  • JELD-WEN Holding, Inc.
  • JeldWen Door Replacement Systems, Inc.
Business Management
  • Mr. Andrew M. Rink, Associate General Counsel
  • Mr. Brian Luke, Vice President
  • Mr. James S. Hayes, Secretary
  • Mr. John Raymond Linker, CFO
  • Mr. William Christensen, President
  • Ms. Julie C. Albrecht, CFO
Contact Information

Principal

  • Mr. Brian Luke, Vice President
  • Mr. James S. Hayes, Secretary
  • Mr. John Raymond Linker, CFO
  • Mr. William Christensen, President
  • Ms. Julie C. Albrecht, CFO

Customer Contact

  • Law Department
Additional Contact Information

Fax Numbers

  • (800) 436-5954
    Primary Fax

Phone Numbers

Website Addresses

Customer Complaints

157 Customer Complaints

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Most Recent Customer Complaint

07/12/2024

Complaint Type:
Service or Repair Issues
Status:
Answered
purchased windows from Jeld-Wen in 2012 and noted peeling paint on the exterior Clad coating within 9 years on a 20 year warranty. Filed a warranty claim with Jeld-Wen and they dismissed the claim based on their current warranty standards, not the historical warranty standards when the windows were purchased. When i brought this to their attention they continued to dismiss the claim via the same reason. Historical warranty for paint peeling on Clad windows is within 1 mile of salt water, current warranty standards is within 5 miles.
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Customer Reviews

126 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review

Scott R

1 star

08/02/2024

Good Day, There is a problem with your supply chain that was aggravated by poor communication between Jeld-Wens local representative and the distributor, Hardware. I approached Home Hardware on June 20, 2024 to order solid core interior doors for a residential house that I am building and I was told by them that the delivery time for the solid doors was several weeks but that they could get hollow core doors in 7-10 days. I ordered the hollow core doors so that I would receive the primed doors while the painter was still on my construction site. Not only did I not receive the doors within the 7-10 day delivery time, but the order was not completely filled. Home Hardware informed me that the Jeld-Wen representative stated that the type of door ordered was discontinued and that there were supply chain issues. The door order was not fully filled until August 1, 2024. This delay has cost me as I have to bring the painter back to the job site. Home Hardware also informed me that they have tried reaching out to the local Jeld-Wen representative who has not returned their requests to discuss this issue. I am not happy with Jeld-Wens poor customer service.

JELD-WEN Response

08/06/2024

We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN. We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously. So that we can understand your specific concerns, please contact our Customer Experience Team at ************** (M-F, 7:30am 4:00pm EST) and ask to speak to a Customer Experience Representative.

Local BBB

BBB of Southern Piedmont and Western N.C.

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