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Find a Location

Trane has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Business ProfileTrane

Residential Air Conditioning Contractors
HeadquartersMulti Location Business
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

Contact Information

800 Beaty St STE E

Davidson, NC 28036-6924

Visit Website
(800) 945-5884

Customer Reviews

1.07/5

Average of 123 Customer Reviews

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Customer Complaints

452 complaints closed in last 3 years

151 complaints closed in last 12 months

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BBB Rating & Accreditation

B

This business is not BBB Accredited

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Business Details

This is a multi-location business.

Find a Location

Trane has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Headquarters
800 Beaty St STE E, Davidson, NC 28036-6924
BBB File Opened:
6/29/2011
Alternate Business Name
  • American Standard Residential HVAC
  • Trane Technologies
Business Management
  • Mr. Dave Regnery, Owner
  • Ms. Erin Sparling, Customer Service Supervisor
  • Ms. Rachel Kamp, Supervisor
Contact Information

Principal

  • Mr. Dave Regnery, Owner

Customer Contact

  • Mr. Dave Regnery, Owner
  • Ms. Erin Sparling, Customer Service Supervisor
  • Ms. Rachel Kamp, Supervisor
Additional Contact Information

Fax Numbers

  • (704) 655-5815
    Primary Fax
  • (844) 610-2795
    Other Fax

Website Addresses

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Customer Complaints

452 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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Most Recent Customer Complaint

07/30/2024

Complaint Type:
Service or Repair Issues
Status:
Answered
May 13, *************************************** a newly constructed home.Fast forward to July 28, 2024 and there is a leak in the coil.Replacement cost of $1,199 for labor ( as the part is under warranty ).Trane is aware of their detective product and continues to place units into homes knowing fully that they are defective.Homeowners should not have to pay any cost for replaced parts nor labor when this company knows full well that their product has deficiencies and will fail.
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Read 451 More Complaints

Customer Reviews

123 Customer Reviews

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Most Recent Customer Review

Francisco a

07/31/2024

TRANE CO. AIR CONDITION EQUIPMENT : I will not be buying TRANE RESIDENTAL A/C ****S anymore.... their equipment has no durability...MY 16 SEER **** LASTED ONLY 11 YEARS . the evap coil has alum coils/tubing and developed a leak... the cost to replace the evap coil, plus new freon,and labor is $4200.00. I BOUGHT A TEN YEAR EXTENDED WARRANTY, WHEN I BOUGHT THE **** ON 6/13/2013, AND HAD THE **** SERVICED TWICE A YEAR , THE 10 YEAR EXPIRED ON 6/13/2023..... I HAD **** SERVICED ON 5/15/2024 WAS WAS INFORMED ABOUT THE **** ON THE **** COIL AND THE COST TO REPLACE IT, HOW CONVENIENT THAT THE PROBLEM OCCURED AFTER THE WARRANTY EXPIRED......I CALLED TRANE FOR SOME KIND OF HELP OR RELIEF AND PRETTY MUCH GOT NO HELP, MY CLAIM WAS DENIED....I CONTINUED TO PRESS THE ISSUE, AND PRETTY MUCH GOT THE "NUMBER ONE SIGN".....I WILL NOT GO QUITELY INTO THE ****** I INTEND TO TAKE IT TO THE TRANE PRESIDENT AND SEE IF HE ALSO GIVES ME THE NUMBER SIGN...BOTTOMLINE: I AM NOT SURE IF THE OTHER BRANDS ARE ANY BETTER IN DURABILITY, BUT AT LEAST CHECK IT OUT WHEN YOU INTEND TO REPLACE YOUR OLD ****....COMPARE WARRANTIES, CHECK DURABILITIES ON THEIR EQUIPMENT.....SORRY FOR LONG POST BUT I AM NOT A HAPPY CAMPER....
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Local BBB

BBB of Southern Piedmont and Western N.C.

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