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Find a Location

Subaru of America, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Business ProfileforSubaru of America, Inc.

Auto Manufacturers
HeadquartersMulti Location Business
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

At-a-glance

Customer Reviews

1.28/5stars

Average of 79 Customer Reviews

Customer Complaints

658 complaints closed in last 3 years

255 complaints closed in last 12 months

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Related Categories

Overview

Subaru of America, Inc. is an automobile manufacturer.

Business Details

This is a multi-location business.

Find a Location

Subaru of America, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Headquarters
1 Subaru Dr, Camden, NJ 08103-2204
BBB File Opened:
1/1/1970
Years in Business:
56
Business Started:
1/1/1968
Business Incorporated:
1/18/1977
Type of Entity:
Corporation
Alternate Business Name
  • Subaru Added Security
Business Management
  • Mr. Tom Doll, COO
  • Ms. Gretchen Atkinson, Manager
Contact Information

Principal

  • Mr. Tom Doll, COO
Additional Contact Information

Phone Numbers

Email Addresses

Customer Complaints

658 Customer Complaints

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Most Recent Customer Complaint

07/29/2024

Complaint Type:
Service or Repair Issues
Status:
Answered
I have already had two situations on my 2020 Subaru Outback. A little over a year ago, I took my Subaru in for an oil change. When the hood was lifted a huge squirrel nest with the insulation from the hood and wiring from the engine were used. My car still worked and I thought this was a one off so started using peppermint spray. On July 19th. 2024 all the lights on the dashboard were on so I took it to Subaru on advice from my mechanic. Subaru called later to say that pests ate wire around my fuel tank ****** and wanted $3500. I researched and found out this issue has been since 2013 with the soy based wiring that attracts pests. The dealer would only commit to repairing and I called the Subaru Customer Advocacy who stated can not help for not under warranty. I explained what is all over the internet and the class action lawsuit against ****** to no avail. Subaru sold me a car that had a history of faulty wiring and then profited on the repair. There are hundreds and hundreds of like complaints on the internet including a class action lawsuit in ******. I also noted that the Subaru of Gallatin, **. charged me much more than other like issues. I have hit a wall trying to be reimbursed for a car that is supposed to be one of the most maintenance free on the road. Last Subaru for me. I am now trying to coordinate or join potential class action lawsuits for this issue that you are not even warned about prior to purchase.
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Customer Reviews

79 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review

Joseph F

1 star

08/03/2024

My 2018 Subaru Crosstrek , engine blew up. ****** miles. 5 years old. i loved this car it was my third Subaru, my engine gave out just under normal conditions. i need a new car and i would like to know why i should buy a new one? step up Subaru do the right thing.

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BBB Serving New Jersey

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