Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Better Business Bureau®
Resources for Businesses
Share

Find a Location

Jaguar Land Rover North America, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Business ProfileJaguar Land Rover North America, LLC

Auto Manufacturers

Contact Information

100 Jaguar Land Rover Way

Mahwah, NJ 07495-1100

Visit Website
(201) 818-8107

Customer Reviews

1/5

Average of 28 Customer Reviews

Read ReviewsStart a Review

Customer Complaints

179 complaints closed in last 3 years

59 complaints closed in last 12 months

Read ComplaintsFile a Complaint

BBB Rating & Accreditation

F

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 38

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Related Categories

Business Details

Location of This Business
100 Jaguar Land Rover Way, Mahwah, NJ 07495-1100
BBB File Opened:
4/9/2003
Years in Business:
38
Business Started:
11/18/1985
Business Incorporated:
11/18/1985
Type of Entity:
Limited Liability Company (LLC)
Alternate Business Name
  • LandRover USA
Business Management
  • Mr. Joachim Eberhardt, Principal
Contact Information

Principal

  • Mr. Joachim Eberhardt, Principal
Additional Contact Information

Fax Numbers

  • (888) 410-1302
    Primary Fax

Website Addresses

Read More Business Details and See Alerts

Customer Complaints

179 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

File a Complaint

Most Recent Customer Complaint

07/02/2024

Complaint Type:
Service or Repair Issues
Status:
Answered
In June of last year I took my car in because there seemed to be what sounded like blown speakers on the front left and rear right speakers. The dealership service center ignored my compliant about the rear right and said they were replacing the front left because the car was under warranty. Fast forward to August, the temperatures get much hotter in my location and I get in my car and the speaker is back to square one. I take it back in and they say the speaker is blown and then the rear one is too. Mind you, I don't blast music or anything like that. So they supposedly fix it it again. The heat wave shows up again and now both speakers sound like they did when I brought it in.My issue here is that I do not think they actually replaced the speakers. I think they used some cheap glue and tried to fix it by either gluing the speaker cone paper OR they didn't install it right. Today now since my car isn't under warranty, they are charging me for it. What a strange coincidence. I am waiting for the charge so I have proof they want to rip me off. But also I plan on taking the car to a different dealership to tell me exactly what is wrong with the speakers and let me know if they were even replaced. I do not want to go to court but I will simply over principal that mechanics can't rip people off all the time.
Read More
Read 178 More Complaints

Customer Reviews

28 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Start a Review

Most Recent Customer Review

Erik L

06/27/2024

Hello,Thank you. That is not case at all I have a video and email to Jaguar showing and stating that the piece was loose and coming off and the interior seal was damaged from them fixing my seal that was falling. How can you say that this is caused by an external influence ? Youre taking a word of Jaguar of *************** when I have the evidence here ? They fixed my car improperly. I would like this issue rectified. Thank you Dear ******************, I hope this email finds you well.I am sorry you had this experience and dissatisfaction with Land Rover *************. It is my understanding the trim has been deemed damaged by an external influence and therefore it is not warrantable. I am sorry to advise you if you decide to move forward to repair it, it will be at your expense. Thank you and have a nice weekend. Good morning ********,I hope you had a good night. So there isnt any confusion - I am supposed to schedule a time to take my car in with Jaguar of **************** and once scheduled, I would let you know that date? Concerning Jaguar ***************- the reason I am soured is because the General Manager ************** ***** is not a nice person. The dealership didnt fix my car, they made it worse and instead of wanting to help me by fixing their mistake, he threw me out of his dealership with my car in need repair because I was upset and because I didnt purchase my vehicle through their dealership (his words). No costumer/client should be treated like that in any business. Id rather be inconvenienced and have my vehicle taken to a dealership 2 hours away, where Im valued than to step foot in Jaguar *************** ever again. I hope we can have Jaguar Fort ***** issue me a written apology when this is concluded and if these warranted items cannot be covered under my warranty by Jaguar ****************, I would ask that Jaguar Fort ***** pay their invoice.Thank you again for all of your help. You are appreciated. Have a good day and talk with you soon.
Read 27 More Customer Reviews

Local BBB

BBB Serving New Jersey

More Info on Local BBB

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.