Business ProfileforBudget Truck Rental

On July 17, 2024, I made a reservation (#*************) for a 26 ft truck, 12 furniture pads, and a hand truck. The reservation was made online for the pick up location ******************* LLC *********************************************************************************************** @ 8 am on Sunday 7/22/24. The drop off was for Monday 7/22/24 @ 8am at Budget Truck of ***************************************************************************************************************. Upon my arrival at approximately 7:50 am, I noticed there was no 26 ft. truck on the lot. The gentleman waiting on me inquired whether I had just made the reservation and I said no. He called his boss and whoever he spoke stated that a female colleague had called me on 7/21/2024 to cancel the reservation. I informed him that nobody had called me, showed him my call log indicating no missed calls etc. I than asked if someone really attempted to call me why wouldn't they leave a message. I informed him that movers were arriving at my home at 9 am and inquired what I was supposed to do. He said he could try a location in ********* to see if they had a truck or call the *********************** location. Going to ********* was a viable option for me and ***********************'s truck was out of commission. I took a 16 ft truck rather than nothing. The truck was filthy inside, the seats were wet and the port to charge my cell didn't work. I ended up incurring an additional $449.95 in moving fees because I had to end up renting another truck from UHaul, which delayed the movers from being able to load and I was told that I could put the Budget Truck on my credit card and when I returned it to the location in ********* I could complete the transaction with my debit card. When I returned the truck, the representative told me I couldn't switch cards, noting that option was for car rentals. I called the toll free number for assistance and was told the best they could do was credit me $40. I reminded the rep that Budget policy is that if I had cancelled less than 48 hours I'd be charged $150 but Budget gets to behave this way