Business ProfileforWeed Man Lawn Care

Used Weedman 3 years. Very disappointed. We have a 1/4 acre lot. On two sides of home the lawn is thin with many brown patches. Called for a manager several times. One finally came to home & did not investigate the lawn nor offer any solutions. The only offer was to not charge for one application. After spending nearly $2,000 and to continue business as usual & save on the cost of only one application is terrible customer service. We will be applying our own weed & feed. We received a call from a customer retention specialist promising a senior manager would stop over. That never occurred. We do not recommend Weedman.

Hi *********, we appreciate your feedback. The initial Technician Visit that you requested was conducted, and our Team Member did inspect the areas of ***************** to make some recommendations. The presence of mature trees, recent concrete work and the need for some improved maintenance/cultural practices were the main focus of the discussion. We see that you did receive an overseeding service, but did not proceed with the recommended watering schedule provided - proper watering is important for any lawn, but it's crucial for new seed germination. Regarding your concern of a second visit being requested but not received, we looked into your account and determined that you did speak with us to request an additional Lawn Analysis, which was promised to be provided free of charge. Unfortunately, the Representative you spoke to entered this lawn analysis request incorrectly in our system, which resulted in it being cancelled. We have had our **************** Manager attempt to reach out to you to discuss your concerns & offer that free lawn analysis we promised. She has left a voicemail, please consider getting back to her at your earliest convenience so that we can assist. We apologize for the mistake that occurred with setting the second lawn analysis visit up and hope we can speak with you soon to address your concerns. Thank you!