Delivering an exceptional user experience is table stakes for any app or digital service today. The real battleground lies in addressing the everyday experience issues that collectively have a greater impact on user satisfaction, sales conversions and customer retention. Client-side telemetry, data from all users sourced from all end-point devices, is the biggest gap and opportunity to ensure successful customer experiences and deliver maximum business impact across every interaction. In his latest Forbes article, our Co-founder and Chief Product Officer Aditya Ganjam discusses how traditional monitoring approaches fail to capture customers' critical journeys and why companies should, instead, take a quality of experience (QoE) approach. Read more here: https://lnkd.in/gw4_PaVx #qualityofexperience #userexperience
Conviva
Software Development
Foster City, CA 74,818 followers
Conviva is the unified platform for real-time operational data actionability
About us
The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between. Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before. More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI. In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.
- Website
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http://www.conviva.com
External link for Conviva
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Foster City, CA
- Type
- Privately Held
- Founded
- 2006
- Specialties
- OTT, Quality of Experience, Video Streaming, Data Intelligence, QoE, AI, SVOD, AVOD, Technology, Measurement, Analytics, VOD, Advertising, Streaming Quality, Streaming TV Measurement, Internet Video, Social Media, Streaming, Audience, Advertising, Social Video, bigdata, Data Analytics, Operational Data Analytics, and Stateful Metrics
Locations
Employees at Conviva
Updates
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The 2024 Paris Olympics are off to an outstanding start, and NBCUniversal is already breaking records! 📺 According to The Hollywood Reporter, the opening weekend saw an impressive boost in streaming viewership compared to the 2020 Tokyo Olympics. 📈 With millions tuning in from around the globe, delivering a high-quality viewing experience across diverse devices and longer streaming durations than ever before is an increasingly complex technical challenge for media companies. These streamers need to tap into comprehensive client-side telemetry – or data from all users sourced from all end-point devices – to identify and address real-time issues affecting users’ quality of experience, ensuring no customer is left behind and viewers don’t miss a minute of the action in Paris. Here’s to pushing the boundaries of streaming technology and delivering seamless user experiences. https://lnkd.in/gFYxSqma #Olympics #Streaming #UserExperience
Olympics Bring Huge Audiences to NBCUniversal Over Opening Weekend
https://www.hollywoodreporter.com
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Real-time visibility into all users' devices is key to understanding quality of experience and preventing shopping cart abandonment. In Total Retail, our Co-founder and Chief Product Officer Aditya Ganjam discusses why online retailers should shift the focus from quality of service, focusing on interpreting the technical performance of hybrid-cloud systems, to quality of experience (QoE), which leverages comprehensive client-side telemetry at internet scale to measure and improve user experience across digital journeys. Starting with endpoint devices to understand user experience enables retailers to stay ahead of the competition, build stronger relationships with customers, foster customer loyalty, and improve bottom line results. Read more here: https://lnkd.in/gKrmKZuD #qualityofexperience #ecommerce
Elevating E-Commerce: Why Quality of Experience is the Key to Success
https://www.mytotalretail.com
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Can you make sense of all your client generated events and only use the ones that matter? Conviva's Semantic Mapper enables you to select only the data you need and easily activate this data by associating it with semantics that align with specific actions. This intuitive process eliminates the need for manual event-level instrumentation and semantic mapping inside the client code, moving these processes to the backend. As a result, you can integrate Conviva in a few minutes and never have to manage hundreds of error-prone manual steps. Take a look for yourself in our 3-minute demo: https://lnkd.in/gTc3faSz
Semantic Mapper - Activate Data that Matters Most
https://www.youtube.com/
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Have you ever wondered how to create an experience metric from a client event stream? 🤔 Conviva's no-code Metrics Builder enables you to easily create stateful experience metrics that are tailored to your company’s digital user experiences. It also enables you to optimize critical user flows for any user journey, such as the user flow from subscribing to login to search to checkout. Check out a brief demo here: https://lnkd.in/gGjmaTSQ #statefulanalytics #statefulmetrics #data
Metric Builder for Experience-Centric Operations - Quickly Create Stateful Metrics
https://www.youtube.com/
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Cord cutting is a growing trend. ✂️ Service Providers are losing subscribers to the cord cutting that results from the proliferation of IP streaming services, including off-the-shelf streaming sticks and Smart TVs. As providers enter the OTT market with IP-enabled set-top boxes (STBs), they face unique challenges due to costs and multi-modal delivery mechanisms. During NextTV’s Series Europe, Conviva’s VP of Strategy, Will Penson, hosted a panel focused on how Service Providers compute and automate Quality of Experience improvements on their IP-enabled STBs Watch here: https://lnkd.in/gWa9J69v #NextTVSeriesEurope #cordcutting
The IP-Enabled Set-Top Box Challenge: Solving for the Data Void That Cripples Operators - Conviva
https://www.conviva.com
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Will you be in New York for the upcoming AWS Summit on July 10? We’d love to meet with you while you’re there and help you find quality of experience issues, which represent 80% of the issues hitting your consumers, that your product and TechOps teams are currently missing. A hint: system performance tools (including APM and observability) or product analytics tools do NOT pick these up. Schedule a meeting here: https://lnkd.in/gTSKGdmJ #operations #AWSSummit
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Our Operational Data Platform (ODP) has been recognized as one of Streaming Media Magazine’s Trending Products and Services of 2024. With the ODP platform, enterprises can access stateful analytics that enable operations teams to detect unknown issues and identify the root causes of problems consumers face, allowing them to provide effective solutions. Thank you, Streaming Media! 🎉 Read more: https://lnkd.in/dZ7nW2eT #operationsteams #statefulanalytics #streamingservice #streaminganalytics
Streaming Media's Trendsetting Products and Services of 2024
streamingmedia.com
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Is Poor Quality of Experience Costing You More Than You Realize? Can your existing analytics stack spot and fix Quality of Experience (QoE) issues before they blow up on social media? From client-side telemetry to AWS CloudWatch, you can monitor, measure, and improve QoE across all users and devices in real-time. See exactly what’s going wrong, where it’s going wrong, whether it’s in the app, an issue with third-party providers, or your own backend system -- while your users are still in session. No delays, no drama. Meet with Conviva at the AWS Summit in New York! Whether you’re in retail, travel and hospitality, finance, media and entertainment, or any other industry, we’ll show you how you can connect user actions with system responses, all in a single interface. With Conviva, your tech and operations teams can proactively monitor and improve critical user flows at scale and in real time, moving lightyears beyond basic reporting on CPU usage, page load times, and conversion metrics. These are just a few examples of the outcomes you’ll receive and stateful metrics you can monitor: Fast Decisions: Search for Flights Response Time and Time from Search for Flights to Flight Selection Perfect Checkouts: Time to Checkout and Checkout Success vs. Failure Rate and Repeated Checkout Failure Rate Seamless Payments: Time from Add to Cart to Payment and Payment Success vs. Failure Rate Don’t let QoE issues undermine your revenue, conversion rates, and customer engagement. Discover how at AWS Summit in NY.
AWS Summit | Conviva
https://www.conviva.com
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Is Poor Quality of Experience Costing You More Than You Realize? Meet with Conviva at the AWS Summit in New York! Can your existing analytics stack spot and fix Quality of Experience (QoE) issues before they blow up on social media? From client-side telemetry to AWS CloudWatch, you can track QoE across all users and devices, in real time, whether you’re in media and entertainment, retail, travel, or any other industry. No delays, no drama. Join us at the AWS Summit in New York! We’ll show you how you can connect user actions with system responses, all in a single interface. With Conviva, your tech and operations teams can proactively monitor and improve critical user flows at scale and in real time, moving lightyears beyond basic reporting on CPU usage, page load times, and conversion metrics. These are just a few examples of the outcomes you’ll receive and stateful metrics you can monitor: Fast Decisions: Search for Flights Response Time and Time from Search for Flights to Flight Selection Perfect Checkouts: Time to Checkout and Checkout Success vs. Failure Rate and Repeated Checkout Failure Rate Seamless Payments: Time from Add to Cart to Payment and Payment Success vs. Failure Rate Don’t let QoE issues undermine your revenue, conversion rates, and customer engagement. Discover how at AWS Summit in NY.
AWS Summit | Conviva
https://www.conviva.com