🚀 Generative AI (gen AI) has the potential to revolutionize customer support, as well as reduce operational costs. However, to leverage gen AI for its maximum capabilities, it will be vital to base AI learnings on excellent quality data that is well managed and controlled. 📣 Join this LinkedIn Live session with Everest Group’s David Rickard, Partner, and guest David Ilett, Consulting Director from Davies, to explore practical examples of implementing gen AI for customer experience (CX). Learn about the main challenges organizations face with data provision for AI and understand how to plan adequately to avoid the common pitfalls. 📊 Participants will get a complimentary offer during the event. Sign up now to book your place! 🎉 During this engaging LinkedIn Live, we’ll discuss: ⭐ The main challenges facing enterprises when deploying gen AI 🌐 ⭐ The scale of the data provision challenge 📈 ⭐The practical steps that organizations can take to leverage gen AI Register now for this LinkedIn Live event! 📆
Everest Group
Information Services
Dallas-Fort Worth metroplex, Texas 106,523 followers
A leading global research firm
About us
Everest Group is a leading research firm that applies research to people’s day-to-day business problems. We help business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Our problem-solving, forward-looking approach is designed around your journey, so you can make better business decisions. Details and in-depth content are available at www.everestgrp.com. Everest Group is a welcoming, inclusive, and respectful place for all our employees. We embrace diversity and want all our employees to feel that they belong and bring their authentic selves to work. Explore our employee career journeys to learn about our extraordinary people, teams, and culture: https://www.everestgrp.com/a-look-inside-everest-groups-culture/
- Website
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https://www.everestgrp.com
External link for Everest Group
- Industry
- Information Services
- Company size
- 501-1,000 employees
- Headquarters
- Dallas-Fort Worth metroplex, Texas
- Type
- Privately Held
- Specialties
- Location Strategy, Talent Management, Operational Strategy, Benchmarking, Business Transformation, RPA, Digital, IT Transformation, Global Services, Outsourcing, Global In-house Centers, Shared Services, and Research
Locations
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Primary
700 Central Expressway South
Suite 400
Dallas-Fort Worth metroplex, Texas 75013, US
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60 St Martin’s Lane
London
London, London WC2N 4JS, GB
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Spaze Platinum Tower
1st Floor, Sohna Road, Sector 47
Gurgaon, Haryana 122001, IN
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5th Floor, MFAR Greenheart
Manyata Tech park, Hebbal Outer Ring Road
Bengaluru, Bengaluru 560045, IN
Employees at Everest Group
Updates
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Everest Group has named Allianz Services as a top GBS employer in India in our 2024 report. We are incredibly honored to be recognized as one of the Top GBS Employers in India by the esteemed Everest Group. This accolade underscores our unwavering commitment to fostering a culture of excellence and enhancing the people experience at Allianz Services," said Turan Sahin, CEO of Allianz Services. “Our people are at the heart of everything we do, and we prioritize their growth and engagement by embedding our core values into our daily operations. Our holistic people strategy ensures a supportive and empowering work environment, driven by the belief that happy employees lead to happy customers. This prestigious award not only celebrates the dedication of our team but also reinforces our leading position within the industry." Congratulations, Allianz Services, for your well-deserved recognition! See all of this year’s top employers: Top Employers for Tech Talent™: https://lnkd.in/gNkSHDHe Top GBS Employers™: https://lnkd.in/dH9kCsmy Allianz Services India Jison John Praveen Sasidharan Libin Thomas Rohitashwa Aggarwal Nikhil Malhotra Shivangee Kumar Bharath M Sundaram Jimit Arora
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Everest Group’s Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2024 report is out! The report focuses on three key market regions – North America, EMEA, and Asia Pacific. Our second PEAK shows how the leading 26 EMEA providers compare. Allegis Global Solutions AMS Cielo Talent Compagnon | HR Professionals & Projecten Gattaca Solutions Hays Hudson RPO IBM Instant Impact KellyOCG Korn Ferry LevelUP HCS Lorien Morson Talent NES Advantage Solutions Page Outsourcing PeopleScout Pontoon Solutions Randstad Enterprise RGF Staffing Robert Walters Sevenstep Serendi - Talent Acquisition Sterksen ManpowerGroup Talent Solutions WilsonHCG Read on: https://okt.to/dw2cKk Get in touch: Lokesh Goyal Sailesh Hota Shikhar Agrawal Varisha Jain Swapnil Varshney Akshat Gupta
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The #content ecosystem has evolved dramatically since the the COVID-19 pandemic, making the development of a consistent omnichannel supply chain more challenging than ever. What are the main challenges and benefits of creating a reliable content supply chain? In the first blog of a two-part series, we discuss content expectations for enterprises and the main pitfalls to avoid. Read part one of our blog series now. https://okt.to/IDrtNv #Content #SupplyChain #Marketing #Enterprise
Breaking Down Content Silos: The Case For A Unified Content Supply Chain | Blog - Everest Group
https://www.everestgrp.com
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Join this webinar to hear our pricing experts reveal key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. https://okt.to/hdinqe What questions will the webinar answer? 👉How has the demand for outsourcing services in APAC evolved in 2024? 👉What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals? 👉What is the outlook for pricing in APAC?
The Pricing Landscape In APAC: Optimizing IT And BPO Spend In A Shifting Market | Webinar - Everest Group
https://www.everestgrp.com
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Join Everest Group experts for a LinkedIn Live discussion on the evaluation of #MarTech investments. From the ideal measurement of #RoI to methods for identifying alternatives, participants will gain valuable insights into identifying weaker areas of their #marketing tech stack and finding viable, lower-cost replacement solutions. During this in-depth LinkedIn Live, we’ll discuss: ✅ How is the role of CMO becoming more tech-centric? ✅ What are the biggest challenges faced by CMOs? ✅ How can you rationalize MarTech investments? Register now for the LinkedIn Live event! https://okt.to/3kWywQ
CMO 2.0: Unlocking the Value from MarTech | LinkedIn
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Focusing on the particular challenges of mid-market enterprises with revenue between US$1-10 billion, our upcoming webinar will outline how business leaders can drive growth, business continuity, and competitiveness with the integration of digital technologies. Based on insights gleaned from Everest Group’s Digital Transformation in Mid-market PEAK Matrix® report, due to be published in August 2024, our experts will talk you through the key adoption patterns for businesses implementing digital technologies. Register: https://okt.to/ncsu7Y
Mid-market Digital Transformation: Insights And Outlook For 2025 | Webinar - Everest Group
https://www.everestgrp.com
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We are thrilled to announce that David Palmieri has joined Everest Group as Senior Fellow and Advisor. David is an award-winning Chief Transformation Officer, Chief Operating Officer, Head of Strategic Programs, and Global Business Services executive. Over 25+ years, David has produced more than $3.5 billion of expense savings, revenue lift, and business productivity at systemically important firms like JPMorgan Chase, Bank of America, Citigroup, BNY Mellon, and Experian. At Everest Group, David will be advising our analysts and clients on a variety of research and thought leadership areas including GBS evolution and value creation, workforce strategies, gen AI adoption, and future of work. David – We are privileged to have you on our team and look forward to scaling new peaks together.
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In this collaborative LinkedIn Live session, our experts will discuss the shifts occurring within life sciences enterprises as they navigate the evolving CRM ecosystem. 🔬 The Veeva-Salesforce split presents a unique opportunity to transition from traditional CRM systems to next-gen customer engagement platforms, revolutionizing the entire commercial technology stack. 🚀 Join this session and engage with us as we explore leading-edge technologies and their evolving capabilities, shedding light on the massive opportunities for technology and service providers. Drawing from three comprehensive assessments, we'll focus on the advancements in next-gen platforms poised to deliver personalized customer experiences. During this collaborative LinkedIn Live session, we’ll discuss: ✅ What are the high-priority modules across CRM/CX platforms that enterprises are interested in? 🎯 ✅ Which functions within the life sciences commercial segment are more mature vs. others in terms of next-gen technology adoption? 💡 ✅ What is the market sentiment around the Veeva-Salesforce split? 🔍 ✅ What are some of the emerging segments within this ecosystem? Register now for this LinkedIn Live event! 📝
The Evolution of Next-gen Customer Engagement Platforms
www.linkedin.com
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Everest Group’s Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2024 report is out! The report focuses on three key market regions– North America, EMEA, and Asia Pacific. Our first PEAK shows how the leading 31 North America providers compare. ADP AgileOne Allegis Global Solutions AMN Healthcare AMS Aspirant Broadleaf Results, An Aleron Company Cielo Talent DZConneX Engage2Excel Hays Hire Velocity Hueman RPO IBM KellyOCG Kinetix Job.com Korn Ferry LevelUP HCS NLB Services Orion Talent Page Outsourcing PeopleScout Pierpoint International Pontoon Solutions PSG Global Solutions Randstad Enterprise Sevenstep ManpowerGroup Talent Solutions WilsonHCG Advanced RPO Read 0n: https://okt.to/Nzsthc Get in touch: Lokesh Goyal Sailesh Hota Shikhar Agrawal Varisha Jain Swapnil Varshney Akshat Gupta
Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2024 - North America, EMEA, And Asia Pacific - Everest Group
https://www.everestgrp.com